Hot Tub Forum
Original => Hot Tub Forum => Topic started by: wewannahottub on March 24, 2008, 10:45:57 pm
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:-?Ok, I know I am truly a newbie, but I feel the need to share my story about my experiences thus far with salespeople on our quest for "the hot tub".
I know you experienced folk are going to groan :P :'( about my Clearwater Orlando stoies. Yes, it was I who recently asked "Is >$13,500 too much...", and I appreciate the responses. My hubby and I had pretty much written it off, and on Saturday 2:15 in the afternoon, received a call from the same Clearwater gal. Well, they will throw in the stereo and subwoofer, free, plus a $600 discount off of the base spa price of $12,199. (Tax and all with accessories--$12,296 delivered.) We started to think. But, I was hard at work in my local community hospital where I am and ICU nurse. It was a full moon weekend...it's true. Not leaving us much time to think, because for us to get the "home show price" that was NOW being offered (as we had originally requested but had been denied), we would have to decide and let her know FIRST THING MONDAY!! That meant one day, Easter Sunday, to mull over the cost and options. Again, I worked a 12+ hour shift. Monday came, and hubster and I had to work again. A message was left, but we wern't here---so when I got home, I called. Well, we were essentially "too late" and would now not be able to get the stereo for "free". (we are talking $900). No deal. I said I would call back, but doubt I will.
Anyhoo, we are still entertaining the thought of a Dynasty Caspian 55, as it has some options I like, but the dealer, a different one, is ordering one in colors I like "no strings attached" for us to wet test. ::) The local "big box" store salesman that sells Cal and Sundance and Viking would crack you all up--too long of an already long story. None of the spas fit us, anyway.
By far, the Caldera salesman was top notch. That store, as well as the Dynasty/Arctic dealer, are well ranked in th BBB. Caldera-guy was VERY knowledgable. We also became interested in a D1 Amore Bay, the seats were PERFECT and salesman OK, but we don't like the lack of optional seats--the "barrier free" seat we didn't care for. :-/
Still thinking about an Artesian Piper Glen, looks great on the website-but the dealer is 80 miles away, and hubster called and they rarely sell the PG as it is a deeply rural and mountainous area and the clientele have fewer bucks to spend. And, at >$3.20 per gallon of gas, I don't know if I want to drive my Dodge up there.
So,... wewannahottub is still looking in the market and undecided. We may peek at a PDC dealer in the city. :)
I am sure I will keep you all posted as the drama unfolds :) ;) ;D!!
wewannahottub
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Don't worry about the price. That dealer will probably call you back again in another month with a NEW, even lower price (and the "free" stereo). You mentioned BBB. Did this dealer have something bad about them on the BBB?
Just take your time. I know that many of the dealers on here aren;t like it but you will find MANY Spa Dealership's that are more like car dealerships than any other business. Take your time, don't let them pressure you
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Don't worry about the price. That dealer will probably call you back again in another month with a NEW, even lower price (and the "free" stereo). You mentioned BBB. Did this dealer have something bad about them on the BBB?
Just take your time. I know that many of the dealers on here aren;t like it but you will find MANY Spa Dealership's that are more like car dealerships than any other business. Take your time, don't let them pressure you
Thanks--I told the hubby that would happen--ain't sweatin' it yet--and I won't fold for pressure tactics. This business didn't have a BBB association (couldn't find them on the BBB, so they must not have complaints). The Caldera dealer we liked is New Wave Spas (Pittsburgh), and the Arctic/Dynasty dealer is Westmoreland Pools and Spas. Valley Pools is where the Clearwater is, I have seen them advertise on this forum. (After I posted this, I clicked the link for PGHspas.com to the left--that is out Clearwater dealer)
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BBB is a mixed bag of tricks....I was contacted by them when we first opened and they wanted to list us..I said we have no tract record how could we be listed...they said not to worry just pay the just under $300.00 and all would be good...left me wondering about how much the rating really mattered.....
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Hi wewannahottub. Welcome to the forum. I was just curious, you had mentioned in one of your earlier posts that your friend owned a Arctic Spa and loved it. I saw you mention them again. How was your visit to the Arctic dealer? I am a Arctic Dealer in KS, so feel free to ask any questions. Did you get a chance to sit in any of the Arctic’s or wet test them yet? Arctic has many new updates and changes for 2008. I know you had mentioned you wanted bells and whistles at one point, and they definitely offer that. Good luck in your search for a spa!
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Hi wewannahottub. Welcome to the forum. I was just curious, you had mentioned in one of your earlier posts that your friend owned a Arctic Spa and loved it. I saw you mention them again. How was your visit to the Arctic dealer? I am a Arctic Dealer in KS, so feel free to ask any questions. Did you get a chance to sit in any of the Arctic’s or wet test them yet? Arctic has many new updates and changes for 2008. I know you had mentioned you wanted bells and whistles at one point, and they definitely offer that. Good luck in your search for a spa.
Thanks for asking!! Our Arctic dealer is the same one that sells the Dynasty we were also looking at. That dealer by far has been one of the best. I have been in my friends' spa twice now. She has a Kodiak Legend SE with the Northern Lights, lounger, waterfall... She has only had issues with the pillows, which the grey coloring has kept coming off. The dealer has been going out of their way to get things resolved. The pillows she gave for temp use are older models, and don't fit, and even the pillows that came with it keep coming off. She also had a couple of the jets come loose--she thinks her son and friends turned them too far. By far, she loves it. For me and the hubby, we like more "bling" and grey cabinets--seems Arctic (when we looked on line) only has cedar wood cabinetry. We are looking to have maintenance free and ones that match our grey siding. My friend has a lounger, I floated in the Clearwater we wet tested, but not too bad in the Kodiak. I am just not interested in a lounger, but want the therapy (leg/foot) provided by one. Maybe I should look again ::) :-/ The same dealer is taking strides to work with us as well. We just can't decide?? :-/ I don't think I asked the dealer though, do Arctics have a different cabinetry, do they have more LED lighting options (other than 2-3 big lights), can they come with a stereo? How about a seat with therapy for neck/calves/feet that is not a lounger??
Thanks for your help!!
(ps--we are in the Pgh area)
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...do Arctics have a different cabinetry, do they have more LED lighting options (other than 2-3 big lights), can they come with a stereo? How about a seat with therapy for neck/calves/feet that is not a lounger??
It sounds like you can get the Arctic set up any way you want, just specify to the dealer what you would like and they will upgrade it. This might be your best route. :)
If you like your current spa stay with it. but when that spa wears out look at an Arctic Spa. Remember an Arctic Spa is fully upgradable to pretty much any new widget. New jets, new stereos, new chemical systems, and more. So when something new comes out you don't have to buy a new spa. Again one more Arctic Advantage.
Termie
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No problem. Arctic Spas don't just offer a cedar cabinet. They have a maintenance free cabinet in a gray color. They offer a gray and a dark gray cabinet. Here is a picture of the light gray:
(http://www.arctic-hottubs.co.uk/foreverflex.jpg)
Also, in the tubs now, you can get a option called the Northern Light Deluxe. They don't use the big lights any more. If you get the Northern Lights Deluxe, it has 5 light lenses, that all use LED lights that have 14 different color settings. It comes standard on a Legend SE if you are looking at one of those. With the head pillows, they are considered a wear and tear item. Sometimes I have seen the gray fade out quicker on some where the pillows are submerged in water all the time. If that is the case, you may tell your friend to take them out when they aren't using it to prevent that, or lower the water a bit so they aren't submerged 24/7. You asked about the jets, and if you do turn them too far they can come out. For 2008, they now use a threaded in jet and it doesn’t not pop out if you turn it too far.
Glad to help out, and let me know if you have any more questions. Ed
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You might want to consider the new Limelight Flair from your Hot Spring dealer. Check out the Limelight thread.
Has lights, leg jets, lounge, stereo option and should be a lot less than $10,000.
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Caldera and Arctic are very good choices. Artesian is as well but 80 miles is a hike and you'd have to worry after the sale how responsive they were to service needs (next day? , 3 days ?) and what they would charge to come out (get it in writing if you even think about that).
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No problem. Arctic Spas don't just offer a cedar cabinet. They have a maintenance free cabinet in a gray color. They offer a gray and a dark gray cabinet. Here is a picture of the light gray:
(http://www.arctic-hottubs.co.uk/foreverflex.jpg)
Also, in the tubs now, you can get a option called the Northern Light Deluxe. They don't use the big lights any more. If you get the Northern Lights Deluxe, it has 5 light lenses, that all use LED lights that have 14 different color settings. It comes standard on a Legend SE if you are looking at one of those. With the head pillows, they are considered a wear and tear item. Sometimes I have seen the gray fade out quicker on some where the pillows are submerged in water all the time. If that is the case, you may tell your friend to take them out when they aren't using it to prevent that, or lower the water a bit so they aren't submerged 24/7. You asked about the jets, and if you do turn them too far they can come out. For 2008, they now use a threaded in jet and it doesn’t not pop out if you turn it too far.
Glad to help out, and let me know if you have any more questions. Ed
Thanx Ed!!, Looks like I may need to re-visit Westmoreland Pools and Spas for the Arctics. At the time, we got caught up in the bling of the Dynasty, and all we really noticed were the Cedar. The grey looks nice--though!!! In the mean time I will scope out the web site again. ::) :D
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You might want to consider the new Limelight Flair from your Hot Spring dealer. Check out the Limelight thread.
Has lights, leg jets, lounge, stereo option and should be a lot less than $10,000.
I haven't scoped out the Hot Springs yet, though there is a dealer near where I grew up--gets to a point where I am on "sensory overload" ;D I will check them out as well.
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Well, all, me again ;)
I haven't found the Limelight Flair on the Web site yet.
But, Ed, The Tundra Legend is BITCHIN' :o THe grey is nice, too!! I love the graphite of the HS, but looks like the graphite, black metallic, and desert horizon are cool, too. Any comments on the stereo system??
Thnx again
Chrisi
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Here are some pics of the Limelight Flair, the first model released:
(http://i20.photobucket.com/albums/b206/EastTexasSpa/DSC04791.jpg)
(http://i20.photobucket.com/albums/b206/EastTexasSpa/DSC04793.jpg)
There will be two additional models released shortly. They are so new that there are no brochures or an operative website yet, but they are on the way.
Unfortunately, I sold mine yesterday before I even got a chance to fill it. :(
Termie
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Thanx for the pix, Termie!! Iwasn't interested in a lounge, but it looks pretty cool and very ergonomic. How's the foot well? Looks small in the pic, but I know it isn't "real life". Hubster has size 13 feet. Keep me posted!!
Chrisi
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How fortuitous...I wear a 13 as well! I took time out from my busy schedule to take these:
(http://i20.photobucket.com/albums/b206/EastTexasSpa/DSC04843_edited-1.jpg)
(http://i20.photobucket.com/albums/b206/EastTexasSpa/DSC04844_edited-1.jpg)
(http://i20.photobucket.com/albums/b206/EastTexasSpa/DSC04845_edited-1.jpg)
The bigger Limelight Pulse will not have a lounge. Undoubtedly, the footwell will be more expansive.
I hope these help! :)
Termie
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How fortuitous...I wear a 13 as well! I took time out from my busy schedule to take these:
(http://i20.photobucket.com/albums/b206/EastTexasSpa/DSC04843_edited-1.jpg)
(http://i20.photobucket.com/albums/b206/EastTexasSpa/DSC04844_edited-1.jpg)
(http://i20.photobucket.com/albums/b206/EastTexasSpa/DSC04845_edited-1.jpg)
The bigger Limelight Pulse will not have a lounge. Undoubtedly, the footwell will be more expansive.
I hope these help! :)
Termie
Thanx Term!! It does help get a perspective. How much fat bank (sorry-my term for lots of cash) did you say one of these would run fully loaded?? BTW, I then noticed the "limelight spas" topic and read up--and saw more pix--the lights are way--cool [smiley=cool.gif] [smiley=beer.gif] Throws another spa in the mix. I am so confused!! :o
thanks again, yinz guys!
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Chrisi,
Having just ordered a spa, I remember those days of "input overload". Keep wet testing and looking though. Hopefully you will have the "epiphany" day and realize what tub is right for you. My wife and I did.
Good luck! 8-)
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Still thinking about an Artesian Piper Glen, looks great on the website-but the dealer is 80 miles away, and hubster called and they rarely sell the PG as it is a deeply rural and mountainous area and the clientele have fewer bucks to spend. And, at >$3.20 per gallon of gas, I don't know if I want to drive my Dodge up there.
OK, I just gotta ask. Rural area I can understand. But a mountainous area within 80 miles of anywhere in Florida, much less the Orlando/Tampa/Clearwater area?
Say what? I must be missing something...
(http://bestsmileys.com/clueless/1.gif)
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(ps--we are in the Pgh area)
Ah ha! That explains it. Along with the "yinz".
How did Clearwater/Orlando get in there???? Obviously I missed something...
:-/
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How fortuitous...I wear a 13 as well! I took time out from my busy schedule to take these:
(http://i20.photobucket.com/albums/b206/EastTexasSpa/DSC04843_edited-1.jpg)
(http://i20.photobucket.com/albums/b206/EastTexasSpa/DSC04844_edited-1.jpg)
(http://i20.photobucket.com/albums/b206/EastTexasSpa/DSC04845_edited-1.jpg)
The bigger Limelight Pulse will not have a lounge. Undoubtedly, the footwell will be more expansive.
I hope these help! :)
Termie
Man, them is some gnarly lookin' toes you got there! You still got the creeping crud from last year?
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Ah ha! That explains it. Along with the "yinz".
How did Clearwater/Orlando get in there???? Obviously I missed something...
:-/
I thought throwin' a "yinz" in there would be a hint!! All I need to do is throw in some Go Steelers/Penguins comments and it would really be obvious!! lol ;D
TO answer your question about Clearwater--there is a spa made by Clearwater named the Orlando. Seems not too many peeps on this forum have heard much about it. Just checking online sites, spasearch.org lists it as a recommended spa, with a 20 year warranty on the shell/shel surface and 5yr on pumps. Lots of bling, but lots of fat bank. http://www.clearwaterspas.com under "resort series" Orlando is the first to pop up. They also made a new round tub caled the Monte Carlo, should've just named it the Money Carlo. Has 2 seats with full massage therapy. That should answer your questions!!
PS, We stopped at Pool City where they sell Sundance, Cal and VIking, among others, and they keep telling us that Ben Roethlisberger the Big one from Sundance (is it the Maxxus, magnus, whatev) Yeah, if I made his cash-I would too!!
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The best advice I can give you is:
1. Take your time and don't be pressured. Most prices that are good today are also good tomorrow. The hot tub dealers in my area are almost always running "specials".
2. Wet test, wet test, wet test. Don't buy a tub you haven't tried out. It is important to sit in the exact make and model you want to buy as different tubs from the same manufacturer feel different.
3. Never take the sales person first offer. You won't get the best offer until at least the 3rd offer. It's a big game.
4. Don't tell your sales person how much you want to spend. You'll never get him a penny lower on the price than that number. Or tell him $1500 less than what you can actually afford.
5. Find a few different tubs that you want to buy. If the sales person thinks that you onlyh want his tub, he isn't willing to bargain as much if he has competition.
6. Did I say wet test? The wet test is all that matters. Don't be sold on the bells and whistles. All hot tubs filter and clean the water. You can get caught up in a lot of stuff that ultimately is just window dressing. Buy the tub that feels the best to you when you sit in it.
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The best advice I can give you is:
1. Take your time and don't be pressured. Most prices that are good today are also good tomorrow. The hot tub dealers in my area are almost always running "specials".
2. Wet test, wet test, wet test. Don't buy a tub you haven't tried out. It is important to sit in the exact make and model you want to buy as different tubs from the same manufacturer feel different.
3. Never take the sales person first offer. You won't get the best offer until at least the 3rd offer. It's a big game.
4. Don't tell your sales person how much you want to spend. You'll never get him a penny lower on the price than that number. Or tell him $1500 less than what you can actually afford.
5. Find a few different tubs that you want to buy. If the sales person thinks that you onlyh want his tub, he isn't willing to bargain as much if he has competition.
6. Did I say wet test? The wet test is all that matters. Don't be sold on the bells and whistles. All hot tubs filter and clean the water. You can get caught up in a lot of stuff that ultimately is just window dressing. Buy the tub that feels the best to you when you sit in it.
Oh, we plan on wet testing. Just trying to fit it all in our schedules. (Irotate shifts). That is the funny thing about the Clearwater dealer==we wanted to wet test the actual spa we want, but instead we got an excuse and a "hey, come on and test the filled similar--but not the same---tub", which, for shits and giggles, we did, but it was a lounger. Again, not looking for a lounger!! So, that makes me think this dealer wants to do the "bare minimum" (or Safe Auto as I call it ;)) to sell us a thirteen freakin' thousand dollar spa!! No go. :o :question.
Still looking, yinz!! [smiley=vrolijk_26.gif]
PS GO STILLERS!! (PGH STYLE)
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Chrisi,
Having just ordered a spa, I remember those days of "input overload". Keep wet testing and looking though. Hopefully you will have the "epiphany" day and realize what tub is right for you. My wife and I did.
Good luck! 8-)
What tub did you buy? (I haven't gotten through the hundreds of pages of topics yet)
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Man, them is some gnarly lookin' toes you got there! You still got the creeping crud from last year?
My Tabi boots that I wear for wall climbing at Ninjitsu class funk up my toeses. They look pretty bad, but it's mostly just dirt.
Termjitsu
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What tub did you buy? (I haven't gotten through the hundreds of pages of topics yet)
Marquis Epic
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We just got our Limelight on the floor. We've got it filled but it isn't hot yet. I plan to wet test it tonight or tomorrow.
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Hey all, I had a PM from Jacuzzi Jim about the J470 and 480. Any other Jacuzzi peeps out there with unbiased opinions? These look nice... :-/ Are they expensive??
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Hey all, I had a PM from Jacuzzi Jim about the J470 and 480. Any other Jacuzzi peeps out there with unbiased opinions? These look nice... :-/ Are they expensive??
PLEASE tell me JJ didn't try to sell you a spa through the backdoor! ;D
You're out of his territory!
Have any other new forum members been approached this way? I always thought this was kinda frowned upon.
Termie
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Term--
No I won't buy a Jacuzzi w/o looking or wet testing. Gotta tell you, though, my hubby just got home and he is LOVIN' the Limelight!!!!!!!!! ;D I am going to go for now and call our local dealer and see what they have. "I'll be back" ;)
thanx
Chrisi
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High pressure sales tactics through the PM eh JJ? ::) Naughty boy!
There's a few Jacuzzi people on borad here but they are certainly a top 5 company and product. If the price is right and fits you, you can't go too wrong with them. Kinda a big name and all... ;)
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You might want to consider the new Limelight Flair from your Hot Spring dealer. Check out the Limelight thread.
Has lights, leg jets, lounge, stereo option and should be a lot less than $10,000.
Keep in mind that their is multiple reason that spa is 5k and not 10k. If its a 10k spa they would sell it for 10k. 3yr warranty being one.
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Did he tell you that the Limelight was "an overpriced hunk of plastic"?
Termie
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Keep in mind that their is multiple reason that spa is 5k and not 10k. If its a 10k spa they would sell it for 10k. 3yr warranty being one.
:-? :-? :-?
If you can get one for $5K...get it! They won't last long at that price!
Termie
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:-? :-? :-?
If you can get one for $5K...get it! They won't last long at that price!
Termie
Im think I saw you post earlier that you sold the one you got in. How much?
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My Tabi boots that I wear for wall climbing at Ninjitsu class funk up my toeses. They look pretty bad, but it's mostly just dirt.
Termjitsu
Locksin Thompson winner, Photoshop Jedi of the Universe, Chief Forum Firearms Advisor, Master of the Modern Wit, and now.....
8-)
NINJA?!?
Man, you get around!
;D
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Term--
I'm back!! Just called our local HS dealer and they don't have the Limelight series in yet, but are getting some in soon. She did tell me the limelight would have a different warranty. What is the warranty? That is something I take into consideration. Is the warranty similar to the Tiger River series??
BTW, JJ didn't say anything about a "hunk of plastic" :D Sorry JJ, I guess I busted you!!
Well, I guess I'll see what happens.
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3 years parts and labor.
By the way, I posted the less than $10,000 comment. I did not say they are $5000. Where did that come from?
Are people getting a little testy?
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Locksin Thompson winner, Photoshop Jedi of the Universe, Chief Forum Firearms Advisor, Master of the Modern Wit, and now.....
NINJA?!?
Man, you get around!
You just never know what skills may be in demand after the impending Apocalypse occurs...stockpile your chlorine NOW (I am...I get it at cost!)
Termocalypse Now
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You just never know what skills may be in demand after the impending Apocalypse occurs...stockpile your chlorine NOW (I am...I get it at cost!)
Termocalypse Now
Lil' homemade mustard gas? ;)
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Im think I saw you post earlier that you sold the one you got in. How much?
The dude traded in his 1984 HotSpring Sovereign and we gave him about a $500 discount. He also got a discount as a repeat buyer. He also got a discount for being 2 days younger than me and for having a daughter that looked like a celebrity. He then gave me $500 to try and get me not to charge him tax, but I gave it back because that was not ethical and leads to Apocalyptic-inducing behavior amongst the heathern elements. When it was all said and done, he gave me $25 because, as he put it, he "liked the cut of my jib", but I couldn't accept that gratuity on the basis of honor, so we just left it at that. I was off yesterday, so we did this all over the phone, so I really have no idea at this point as there was a third party that acted on my behalf during some parts of the negotiations. I'd say less than $8K but more than $6, or somewhere thereabouts. He did decide to pay the tax, and I guess it was included. But it weren't no lousy $5!
I hope this helps.
Termie
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3 years parts and labor.
By the way, I posted the less than $10,000 comment. I did not say they are $5000. Where did that come from?
Are people getting a little testy?
My mistake, Im on these forums all the time and must have read that somewhere else. Not testy at all. My bad.
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Lil' homemade mustard gas? ;)
No sir, for making salt by reversing the polarity on the saltwater systems now in use. I saw Scotty do it on Star Trek.
Salt will be like gold and I'll be like the Baron de David Lee Rothschild.
Term
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PLEASE tell me JJ didn't try to sell you a spa through the backdoor! ;D
You're out of his territory!
Have any other new forum members been approached this way? I always thought this was kinda frowned upon.
Termie
Hey back off!! I didn't bash Hot springs, I bashed Artesian and Clearwater. 8-)
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Hey back off!! I didn't bash Hot springs, I bashed Artesian and Clearwater. 8-)
Well, ya can't argue wif dat! :D
Term
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I have been getting PM's from several dealers on this forum and I appreciate the advice very much. JJ has been a big help and has not talked smack about anybody's product.
Sometimes it seems that some get very protective about what they sell and know best. I can understand this and I think there is several good brands to choose from.
What works for me most likely will not work for wewannahottub or someone else. Anyway I appreciate all the constructive advice I have been getting on this forum. I know a new spa will be in my backyard in the near future but I couldn't begin to guess what brand it will be.
Scott ;)
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Hey back off!! I didn't bash Hot springs, I bashed Artesian and Clearwater. 8-)
All bashing should take place in the manin forum, out in the open so we can have full rebuttal.
Artesian and Clearwater people now have the floor to respond (hit him on the J-465, he already admitted issues he has with it). ;)
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Oh and one other thing. No one has tried to sell me anything. They have informed me as what to look for when buying a new Spa. I would only consider buying from someone who could support me in my local market.
Scott :)
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I have been getting PM's from several dealers on this forum and I appreciate the advice very much.
I had no idea that people did that! :-[
Oh and one other thing. No one has tried to sell me anything. They have informed me as what to look for when buying a new Spa.
Scott :)
Okee dokee...... :-X
Term
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Oh and one other thing. No one has tried to sell me anything. They have informed me as what to look for when buying a new Spa. I would only consider buying from someone who could support me in my local market.
Scott :)
I agree with Swell-Tub--I as well appreciate all the advice and "eye-openers" on different spas. I have some great dealers in the area. We will buy what fits us as well as our pocket book. I haven't felt pressured at all!!
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I agree with Swell-Tub--I as well appreciate all the advice and "eye-openers" on different spas. I have some great dealers in the area. We will buy what fits us as well as our pocket book. I haven't felt pressured at all!!
I'll PM you and tell you what I think!! ;)
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I'm with Spatech, bring it forth into the open for the forum's perusal or it is nothing more than propoganda!
Termie
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I'll PM you and tell you what I think!! ;)
220, 221 Whatever it takes.......
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Hey back off!! I didn't bash Hot springs, I bashed Artesian and Clearwater. 8-)
Settle down kids and fight nice!!
JJ didn't bash anything via PM. Neither did Termocolypse.. I understand everyone is biased through their own experiences and passionate about their brands. Cool. Like me liking Dodge and Toyota.
BTW, JJ, since Artesian doesn't seem to have many dealers, that has to say something about service. :-[ And I am beginning to agree with the "overpriced piece of Lucite" feeling.
If nothing else, my day off has been entertaining and eye opening!! [smiley=thumbsup.gif]
Still==now again interested in Arctic Tundra Legend SE, if anyone has a ball-park figure of what they cost in the Steeler Country area, with a basic am'fm cd stereo I'd love a clue!! ;)
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Settle down kids and fight nice!!
Still==now again interested in Arctic Tundra Legend SE, if anyone has a ball-park figure of what they cost in the Steeler Country area, with a basic am'fm cd stereo I'd love a clue!! ;)
I can hear the Harley motorcycle gang starting their engines (I kid, I kid).
Anyway I can't find an Arctic dealer here in Vegas. The two terms desert and Arctic don't seem to go together. I am curious if because a spa is made in Canada if the price is going to be higher with the U.S. dollar what it is these days.
Scott :-?
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JJ didn't bash anything via PM. Neither did Termocolypse..
Termocolypse sends NO PM's soliciting spa consideration. The only PM's I send are to fulfill requests by many of you for my autographed picture:
(http://i20.photobucket.com/albums/b206/EastTexasSpa/toodamnsexy_signed.jpg)
So quit asking.
Sincerely,
Term
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Termocolypse sends NO PM's soliciting spa consideration. The only PM's I send are to fulfill requests by many of you for my autographed picture:
(http://i20.photobucket.com/albums/b206/EastTexasSpa/toodamnsexy_signed.jpg)
So quit asking.
Sincerely,
Term
I am blinded by the light. You have nothing on Joe Namath.....
Scott ;)
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Nice stogie, Term ;D :o
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Nice stogie, Term ;D :o
Alas, 'tis but a stub of it's former glory... :'(
Termite (and don't call me Joe Namath!)
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Termite (and don't call me Joe Namath!)
OK, Burt Reynolds.....
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OK, Burt Reynolds.....
Burt wears a toupee...I wear a Merkin. That's the key.
Termerkin
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Burt wears a toupee...I wear a Merkin. That's the key.
Termerkin
Well at least I didn't call you surely (Shirley).... ;D
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Settle down kids and fight nice!!
We're not fighting, just giving Jimcuzzi a hard time cause its fun. It’s really been a few years since this site saw all out spa brawling but that guy is withering away and no longer comes here. This site is downright polite compared to the old days of pistols at 30 paces!!
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Hey all, I had a PM from Jacuzzi Jim about the J470 and 480. Any other Jacuzzi peeps out there with unbiased opinions? These look nice... :-/ Are they expensive??
I bought a Jacuzzi J-365 4 months ago for about $7000. It's a great spa. Easy to use, easy to maintain. MNo issues whatsoever in the first 4 months.
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It’s really been a few years since this site saw all out spa brawling but that guy is withering away and no longer comes here.
Whatever DID happen to Wisoki?
Terminator
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You have spa dealers, owners, and future buyers on this site. Sometimes the dealers really get active and it is fun to watch. The only downside is that it makes future buyers concerned that some of the criticism is fact and not fiction.
I'm learning to watch for quality, performance, brand staying power, new research and development, dealer support, warranty, and wet tests. Let's see what did I miss?
Just because someone has done it for a hundred years and not tried new ideas dosen't mean they are the best. Remember Wang computers? Now I like a Kirby vaccum as well as the next guy but new technology is worth a try every once in a while. BTW I do own a Kirby, sure glad I just sold my 2 story house and bought a single story. Carring that Kirby up and down the stairs was a chore.
OK, another soapbox I need to get off of. And my usual disclaimer: I apoligize if I offended anyone.....
Scott :-?
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Whatever DID happen to Wisoki?
Terminator
LMAO! Gee, that's not who I thought he was referring to.... Oh how I miss those days.... :D
Now I just get to fight with Spatech t.u.o. and that's just too one sided to make it challenging for me. He's way too much of a fart smucker... ;)
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Now I just get to fight with Spatech t.u.o. and that's just too one sided to make it challenging for me.
Well try to hold up your end and we might have a meaninful argument or two. Debating you is like playing 1on1 basketball against Vern Troyer (aka Mimi-Me)!!
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Well try to hold up your end and we might have a meaninful argument or two. Debating you is like playing 1on1 basketball against Vern Troyer (aka Mimi-Me)!!
DEBATE? I don't debate... I speak my opinion as fact and back it up with whatever BS I need to... :)
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You have spa dealers, owners, and future buyers on this site. Sometimes the dealers really get active and it is fun to watch. The only downside is that it makes future buyers concerned that some of the criticism is fact and not fiction.
Scott :-?
Swell-I agree--these guys crack me up ;D Obviously there are many stories behind all the bashings. Back to the subject, I am also looking for dealers' willingness to help to make a sell. (I am not looking for something for nothing, but I don't want to end up with nothing either!!)
WWHT
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I can hear the Harley motorcycle gang starting their engines (I kid, I kid).
Anyway I can't find an Arctic dealer here in Vegas. The two terms desert and Arctic don't seem to go together. I am curious if because a spa is made in Canada if the price is going to be higher with the U.S. dollar what it is these days.
Scott :-?
Good point about the US buck. I wonder what will happen to the buck and the gas prices with the upcoming election.
Anyhoo, I guess the desert and the Arctic don't sound right. Does it even get cold enough in Vegas for a Hot tub?? Good luck!! I guess if nothing else, keep it cool and get your jets on!
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Does it even get cold enough in Vegas for a Hot tub??
July and August are Hot, Hot, Hot. December and January we get down to the mid 30's at nights. So yea it gets real cold down here...
Scott ;D
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Still==now again interested in Arctic Tundra Legend SE, if anyone has a ball-park figure of what they cost in the Steeler Country area, with a basic am'fm cd stereo I'd love a clue!! ;)
Great choice of spa!!! You can't go wrong with a Legend SE. It comes with a solid 10 year Fully covered parts and labor warranty. That is almost unheard of in the spa industry.
Question for the board as I am not sure, and I am not trying to stir the pot. Does any other spa offer a 10 year fully covered parts and labor warranty? Again, I am not trying to stir the pot, and I am just curious if there is.
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Not that I know of. That's impressive!
Term
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Great choice of spa!!! You can't go wrong with a Legend SE. It comes with a solid 10 year Fully covered parts and labor warranty. That is almost unheard of in the spa industry.
Question for the board as I am not sure, and I am not trying to stir the pot. Does any other spa offer a 10 year fully covered parts and labor warranty? Again, I am not trying to stir the pot, and I am just curious if there is.
10 years on everything top to bottom? Are you sure?
Scott :o
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I just read the Arctic warranty and it is 10 years for LSE's. What is an LSE? I can't find the meaning of the acronym on the website.
Scott :-?
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10 years on everything top to bottom? Are you sure?
Scott :o
Yes, 100% sure. The cover has a 3 year warranty, but everything else on a Legend SE is fully covered for 10 years, and it is not pro-rated either. If a pump goes bad in the 9th year and the 11th month of ownership, it is covered, parts and labor. It really is a great warranty.
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I just read the Arctic warranty and it is 10 years for LSE's. What is an LSE? I can't find the meaning of the acronym on the website.
Scott :-?
Legend SE Series.
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Warranties can be upgraded at a cost to the consumer. It's not a freebee and I bet my left nut that Arctic doesn't pick up the tab for that. ;)
Beachcomber as an example, would come with a standard 5 year gurantee which could be upgraded annually for every year thereafter for (I think) $250.00.
That would give you a fully covered lifetime gurantee on the spa (if you were willing to pay for that peace of mind). The cover was still 2 years...
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Warranties can be upgraded at a cost to the consumer. It's not a freebee and I bet my left nut that Arctic doesn't pick up the tab for that. ;)
Beachcomber as an example, would come with a standard 5 year gurantee which could be upgraded annually for every year thereafter for (I think) $250.00.
That would give you a fully covered lifetime gurantee on the spa (if you were willing to pay for that peace of mind). The cover was still 2 years...
Actually, you are wrong on that Steve and you can keep your left nut. If a customer buys a Lenged SE spa, it comes standard with a FULL 10 year warranty. Arctic's standard warranty on all spas that aren't SE's have 5 years of full warranty. But, the Legend SE has a 10 year full warranty.
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What's the MSRP on that spa? I read over on the other forum that on a Tundra it was around $20K! :o
Term
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Actually, you are wrong on that Steve and you can keep your left nut. If a customer buys a Lenged SE spa, it comes standard with a FULL 10 year warranty. Arctic's standard warranty on all spas that aren't SE's have 5 years of full warranty. But, the Legend SE has a 10 year full warranty.
Oh I don't doubt it comes standard with a 10 year warranty at all. My point was that the cost of that warranty is directly placed on the consumer as is all warranties or upgrades.
It sounds impressive (and it is) but the reality is that the consumer absorbs 100% of that cost as they do for a standard 5 year warranty.
Steve
missing left nut
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Oh I don't doubt it comes standard with a 10 year warranty at all. My point was that the cost of that warranty is directly placed on the consumer as is all warranties or upgrades.
It sounds impressive (and it is) but the reality is that the consumer absorbs 100% of that cost as they do for a standard 5 year warranty.
Steve
missing left nut
Kind of the same as when you sold spas and included "free delivery" isnt it. That is included in the cost of the total spa. So really what you brought up initially is a moot point? Im pretty sure that the person that is buying the spa realizes that having a ten year warranty probably causes that spa to cost more. Its peace of mind more than anything.
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What's the MSRP on that spa? I read over on the other forum that on a Tundra it was around $20K! :o
Term
The number you saw Term was in Canadian MSRP, and it not accurate for US MSRP. The msrp for that spa is our most expensive, but still affordable for lots.
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Yep! The customer does pay for all of that.
The number you saw Term was in Canadian MSRP, and it not accurate for US MSRP. The msrp for that spa is our most expensive, but still affordable for lots.
Okee Dokee! :)
Term
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GO ARCTIC, GO ARCTIC.
Oh wait I don't have a dealership here in Vegas.
GO SOMETHING ELSE, GO SOMETHING ELSE (I kid, I kid)
Scott ;D
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The number you saw Term was in Canadian MSRP, and it not accurate for US MSRP. The msrp for that spa is our most expensive, but still affordable for lots.
So what is the US MSRP?
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Being the consumer advocate that I am (and I'm not referring to Arctic but to ALL spa companies, my brand included), if a customer wanted a lower price on a new spa, could they waive their warranty rights and have that amount deducted from the cost?
Is there some law that prevents this?
If it could be done, what would be the dollar amount?
Term
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Good, highly competitive warranty at 10 or 5 years.
Looks an awful lot like Sundance's.
Stereo's are 1 year.
Equipment warranty can be voided if chemistry is not properly maintained. That's the same for most spas - but...
Hot Springs has a No-Fault heater warranty (and they back it up); Bullfrog has a BlameFree equipment warranty (even jets, pumps, controls, etc. and they back it up).
In the event of a bad (leaky) shaft seal, the remaining pump damage is not covered.
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Yes, 100% sure. The cover has a 3 year warranty, but everything else on a Legend SE is fully covered for 10 years, and it is not pro-rated either. If a pump goes bad in the 9th year and the 11th month of ownership, it is covered, parts and labor. It really is a great warranty.
Read the pump disclaimer carefully. Damage caused by failed pump seal is not covered.
Travel charges apply after 30 days. That is a statement from the manufacturer, not an option of the dealer.
And who is going to take care of Anne who has no dealer?
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Read the pump disclaimer carefully. Damage caused by failed pump seal is not covered.
Travel charges apply after 30 days. That is a statement from the manufacturer, not an option of the dealer.
And who is going to take care of Anne who has no dealer?
Let me just say that I have owned and operated a Arctic Spa Dealership for ten years now, and have never charged a Arctic spa owner that was under warranty a service call. There are exclusions in every warranty that is given out on any product. They can all be nitpicked.
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Read the pump disclaimer carefully. Damage caused by failed pump seal is not covered.
Travel charges apply after 30 days. That is a statement from the manufacturer, not an option of the dealer.
And who is going to take care of Anne who has no dealer?
All warranties say that about the trip charge. It is dealer discretion. I am reading the Hot Spring warranty and it reads."The servicing dealer may charge you a reasonable repairperson travel/service charge that is not covered under this warranty." Bullfrog reads the same as that. I put it in writing when a customer buys an Arctic Spa that there is no trip charge for warranty service.
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Every spa warranty I've ever read (even our local manufacturer here), allows for trip charges.
We all know that's just another part of the warranty to let the dealer recover necessary costs - if it's not necessary, don't charge it. We don't make money on warranty, but we're here to earn a profit - we don't allow ourselves to lose much money (face it - if we want to be #1 customer service, we've got to be willing to eat some of the service cost).
Trip charges are a dealer to dealer comparison - there is no real difference I'm aware of in the manufacturer warranties.
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Every spa warranty I've ever read (even our local manufacturer here), allows for trip charges.
We all know that's just another part of the warranty to let the dealer recover necessary costs - if it's not necessary, don't charge it. We don't make money on warranty, but we're here to earn a profit - we don't allow ourselves to lose much money (face it - if we want to be #1 customer service, we've got to be willing to eat some of the service cost).
Trip charges are a dealer to dealer comparison - there is no real difference I'm aware of in the manufacturer warranties.
Would agree with all of this, it is a choice of the dealer for the most part if they want to have a trip charge.
We eat service calls now and then its part of being a good dealer, I have never seen Jacuzzi reject a warranty for a part from chemical damage/user error. Hot springs no fault heater warranty is good, but realistically how many HS dealers have seen a heater fail from chemicals within the 5 year period? Most if any of the heaters we get back have not failed from chem damage its always electrical. we replace maybe 3 a year if that. Same with pump seals we may get one call a year, usually when a pump fails its electrical/circuit board related.
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I have owned my store for 9 years now. I have sold only Arctic Spas. I have never charged a dealer trip charge.
Most Arctic Spas have a 5 year warranty.
The Legend SE have a 10 year warranty parts/labor.
All backed by the manufacture.
Check out the warranty you can download it from www.arcticspas.com. I think on the web site it's still the 2007 warranty. I know the 2008 warranty has changed i.e. the AquaTremmor Stereo now has a 2 year warranty. I would claim it to be the best warranty out there, but I don't have time to read everyone else warranty.
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As far as I know it is the longest equipment warranty in the industry.
How long have they had the 10 year warranty? It would be interesting to see stats for years 6 - 10. Does Arctic have backing on this from their venders? I predict quite a liability for Arctic in a few years... if you all sell a bunch of them. ;)
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Being the consumer advocate that I am (and I'm not referring to Arctic but to ALL spa companies, my brand included), if a customer wanted a lower price on a new spa, could they waive their warranty rights and have that amount deducted from the cost?
Is there some law that prevents this?
If it could be done, what would be the dollar amount?
Term
Do anyone know?
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As far as I know it is the longest equipment warranty in the industry.
How long have they had the 10 year warranty? It would be interesting to see stats for years 6 - 10. Does Arctic have backing on this from their venders? I predict quite a liability for Arctic in a few years... if you all sell a bunch of them. ;)
As far as I can remember and maybe Tom can help us but they came out with it in 2002. And Im probably speaking out of my position here but from what I know most components have a 3-5 manufacturer warranty on them. Meaning warranty between Arctic and Gecko, Waterway, or whoever else they deal with. As far as us selling a bunch of them yes, we sell a heck of a lot of them. Its a great selling feature but keep in mind to get the LSE series they have to invest in the Onzene system, upgraded lights, fiberglass flooring, etc. So in turn Arctic has made quite a bit up front on the deal. Dont worry Arctic has posted some incredible years this decade and has been one of Canadas most profitable businesses at least a couple years in a row.
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Check out the warranty you can download it from www.arcticspas.com. I think on the web site it's still the 2007 warranty. I know the 2008 warranty has changed i.e. the AquaTremmor Stereo now has a 2 year warranty. I would claim it to be the best warranty out there, but I don't have time to read everyone else warranty.
It is the longest warranty on equipment I know of. I would love to see our brands go to a 2 year stereo.
As far as coverage, it's pretty comparable to most high-end manufacturers. Which means GOOD to me.
However, I do know of at least one warranty which is more comprehensive. But it is quite a bit shorter.
*I'm not going to claim there is a "best" warranty out there - I will say that this one would make me feel very confident as a consumer. (But it's not the only one that would give me peace of mind.)
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Do anyone know?
I dont know of any law that would prevent this, I know that there have been some dealers that have sold parts only warranties to customers that absolutely had to have their spa but lived a long ways away.
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However, I do know of at least one warranty which is more comprehensive. But it is quite a bit shorter.
(http://i20.photobucket.com/albums/b206/EastTexasSpa/SpaWarranty-1.jpg)
Iron clad and straight forward if ever I've seen one!
Term
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(http://i20.photobucket.com/albums/b206/EastTexasSpa/SpaWarranty-1.jpg)
Iron clad and straight forward if ever I've seen one!
Term
Not the one I was thinking of.
"For limitations and exclusions see a complete copy of Morgan's 40-year limited warranty..."
Would it cover a rubber duck removal from pump or plumbing?
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One thing I do, I wont hesitate to put a 5 year warranty on the J-200 series which only has 3 if the customer wants it, I don't promote it out loud to everyone I come across, but I am not going to lose a sale over 2 years worth of warranty for something I have very little trouble with. If we eat it we eat it, funny thing with a manufacturers warranty being I handle it for our company there is always around it. ;)
Same goes with stereo's which I don't push, I will throw a 2 year warranty in with it as well.
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Would it cover a rubber duck removal from pump or plumbing?
It depends on the size of your duck:
(http://i20.photobucket.com/albums/b206/EastTexasSpa/pail13.jpg)
Term (Little Duck)
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With all the talk of warranties, please read the following thread, and lets keep this thing rolling. Who will be the first Hot Spring dealer to respond?? ;)
http://www.whatsthebest-hottub.com/cgi-bin/yabb/YaBB.pl?num=1206560942
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(http://i20.photobucket.com/albums/b206/EastTexasSpa/SpaWarranty-1.jpg)
Iron clad and straight forward if ever I've seen one!
Term
I have never even heard of them. Have they ever been mentioned around here??
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One thing I do, I wont hesitate to put a 5 year warranty on the J-200 series which only has 3 if the customer wants it, I don't promote it out loud to everyone I come across, but I am not going to lose a sale over 2 years worth of warranty for something I have very little trouble with. If we eat it we eat it, funny thing with a manufacturers warranty being I handle it for our company there is always around it. ;)
Same goes with stereo's which I don't push, I will throw a 2 year warranty in with it as well.
(http://i20.photobucket.com/albums/b206/EastTexasSpa/poortoby.jpg)
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With all the talk of warranties, please read the following thread, and lets keep this thing rolling. Who will be the first Hot Spring dealer to respond?? ;)
http://www.whatsthebest-hottub.com/cgi-bin/yabb/YaBB.pl?num=1206560942
http://www.hotspring.com/Spa_Showroom_Hot_Tub/warranty.html
I WIN!
Terminator Uno
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I have never even heard of them. Have they ever been mentioned around here??
Regional dealer. "Factory Rep" approached me at the State Fair of Texas last year telling me about their 40-year warranty, so I had to see it for myself.
Uncle Termie
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Just read the Jacuzzi warranty, and the stereo is 2 years.
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(http://i20.photobucket.com/albums/b206/EastTexasSpa/poortoby.jpg)
I was always the kid in the back of the class with candy, and I never brought enough for everyone. Except Jenny!
Reminds me of a song? Jenny,Jenny your the girl for me 867-5309
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Arctic AquaTremor has a 3 year warranty! It's growing exponentially and will soon lead to the impending Apocalypse...this I have foreseen....
Terminostrodamus
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Arctic AquaTremor has a 3 year warranty! It's growing exponentially and will soon lead to the impending Apocalypse...this I have foreseen....
Terminostrodamus
Yes it was changed for 2008 to 3 years. Hot tub Guru put two earlier but he must have meant three.
Also please put your spas warranty on the other thread to keep the mods happy! ;)
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Kind of the same as when you sold spas and included "free delivery" isnt it. That is included in the cost of the total spa. So really what you brought up initially is a moot point? Im pretty sure that the person that is buying the spa realizes that having a ten year warranty probably causes that spa to cost more. Its peace of mind more than anything.
That's a great point grasshopper! Problem is that we ALWAYS charged $299 for delivery & set up. No exceptions. If they didn't want to pay it, they could certinly pick up the spa from our warehouse. Others threw in delivery for perceived value...not us.
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(http://i20.photobucket.com/albums/b206/EastTexasSpa/sweetjenniefavers.jpg)
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(http://i221.photobucket.com/albums/dd6/JimA81/buckwheat.jpg)
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And who is going to take care of Anne who has no dealer?
I looked after her for a while. ::) Anne now has a dealer, Geremia in Sacramento. They stopped by my office on their factory tour a while back.
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Now I had a local spa salesman (Major Brand) tell me that most spa's warranties aren't worth the paper they are written on because the first time your water gets out of whack and you have a warranty issue they will void the warranty and blame the owner for abuse. He said only his spa company will not void a warranty over wrong chemical balances in the water. Now I know this was a salesman and all but is this true?
Scott :o
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No...if he ACTUALLY told you that, he is a lying goomer.
Terminator
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No...if he ACTUALLY told you that, he is a lying goomer.
Terminator
ACTUALLY he did tell me this and was very firm about it. He also told me that only his spa cleaned the water to a high enough level that was safe for ladies. And he said he had been in the spa business for 10 years selling the same brand.
Scott :o
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Now I had a local spa salesman (Major Brand) tell me that most spa's warranties aren't worth the paper they are written on because the first time your water gets out of whack and you have a warranty issue they will void the warranty and blame the owner for abuse. He said only his spa company will not void a warranty over wrong chemical balances in the water. Now I know this was a salesman and all but is this true?
Scott :o
If your salesperson said "most spa's warranties aren't worth the paper they are written on" he's exaggerating. Sure, there have been running jokes for a handful of manufacturers that you'll void the warranty if you fill them with water. Just stick with the major manufacturers who have good reputations for service and that won't be an issue. Its not just what is written in the warranty but also the manufacturer's willingness to back the terms of that warranty, to varying degrees most do well but some do not.
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Yea he got my wife so worried about the clean water thing that she was afraid to do anymore wet testing because she thought she might get something. He was referring to women's lower plumbing being exposed to unclean water. I asked him about men and he said it wasn't as big of an issue for men.
Scott :-[
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ACTUALLY he did tell me this and was very firm about it. He also told me that only his spa cleaned the water to a high enough level that was safe for ladies. And he said he had been in the spa business for 10 years selling the same brand.
Scott :o
Thats gotta be the best one I have heard yet. He's a ultra maroon.
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BTW, I have been spa hunting since November and I have heard some really interesting things. At first I was amazed then I started to figure out that some salesman just talk too long and need filler material. If they would just stay on material about their spas and not stray to much they would stay out of trouble. It's kind of like politics when politicians start slinging mud instead of telling us what they will do to make things better.
Scott ;)
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Yea he got my wife so worried about the clean water thing that she was afraid to do anymore wet testing because she thought she might get something. He was referring to women's lower plumbing being exposed to unclean water. I asked him about men and he said it wasn't as big of an issue for men.
Scott :-[
Hey all!!
Gotta get on my soapbox since I am the nurse and all. First of all, parts is parts. DIrty water is dirty water. Yes, if your woman is wearing a diaper and not cleaning herself well, it is easier than men for infections to set in due to the closer proximity of openings. However, for anyone sitting in a hot tub, or any other activity in the netherlands, my best advice is pee afterwards. Helps wash any bacteria out. Who would go swimming in the cesspool and not come out dirty?? :o
WWHT ::)
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These salesmen should be hung by their nards... >:( I guess when education, knowledge and facts are in short supply, there's always those bs stories that can persuade your prospective buyer into buying something other than a spa... great approach! ::)
Many years ago, a local dealer (well known brand) would spend 95% of their presentation talking leaks. We always knew who had been there first prior to coming into our store when their very first question was. "what happens if your spa leaks"?
My response was always; "If you are considering buying a product that may cause you all this grief and anxiety and if spas really do leak like they say, may I suggest a big screen TV or a leather couch instead?"
Negative selling.... for those who have no sales skills...
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Steve, I still hear that line every so often. So it hasnt really stopped but the line about wasp and hornet nests have. ;D
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These salesmen should be hung by their nards... >:( I guess when education, knowledge and facts are in short supply, there's always those bs stories that can persuade your prospective buyer into buying something other than a spa... great approach! ::)
Kind of like all these salesmen all over this forum huh?? This place is full of nothing but negativity. I can only imagine what Chrisi, the person that started this thread is thinking right now. It's pretty sad that when she comes on here for advice, and when advice is given by some, it turns into some twisted slanted thread. It makes absolutely no sense to me. I can't believe the bashing that goes on around here, I really can't. If you guys talk like this on this board, I am sure you do that in your stores as well, and that is a shame. No wonder Swell tub hasn’t found a tub or store he is comfortable with yet. He must be talking to salesmen like you guys. It's you guys that are scaring the people into buying other things.
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These salesmen should be hung by their nards... >:( I guess when education, knowledge and facts are in short supply, there's always those bs stories that can persuade your prospective buyer into buying something other than a spa... great approach! ::)
Kind of like all these salesmen all over this forum huh?? This place is full of nothing but negativity. I can only imagine what Chrisi, the person that started this thread is thinking right now. It's pretty sad that when she comes on here for advice, and when advice is given by some, it turns into some twisted slanted thread. It makes absolutely no sense to me. I can't believe the bashing that goes on around here, I really can't. If you guys talk like this on this board, I am sure you do that in your stores as well, and that is a shame. No wonder Swell tub hasn’t found a tub or store he is comfortable with yet. He must be talking to salesmen like you guys. It's you guys that are scaring the people into buying other things.
I guess I am blind. I don't see much negativity here...except about negativity. ;)
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These salesmen should be hung by their nards... >:( I guess when education, knowledge and facts are in short supply, there's always those bs stories that can persuade your prospective buyer into buying something other than a spa... great approach! ::)
Kind of like all these salesmen all over this forum huh?? This place is full of nothing but negativity. I can only imagine what Chrisi, the person that started this thread is thinking right now. It's pretty sad that when she comes on here for advice, and when advice is given by some, it turns into some twisted slanted thread. It makes absolutely no sense to me. I can't believe the bashing that goes on around here, I really can't. If you guys talk like this on this board, I am sure you do that in your stores as well, and that is a shame. No wonder Swell tub hasn’t found a tub or store he is comfortable with yet. He must be talking to salesmen like you guys. It's you guys that are scaring the people into buying other things.
Thanks Ed!!
Actually, I have been finding it humorous, and being a Newbie, I actually got an ego boost that my thread became a hot topic. Aside from all that, since I didn't really know you all bashed each other's kneecaps on a regular basis. Kinda like sitting back and watching 2 old women dicker over who has nicer bananas. Being a woman, it is refreshing to see men get catty, too [smiley=2vrolijk_08.gif] [smiley=wink.gif]!!
But i do appreciate sticking up for me--chivalry isn't dead--and it has, in a skewed way, been educational. I can understand everyone feels passionate about their brands!
But, since I started this by bashing a dealer/salesperson, I will again say I have also met wonderful dealers and salespeople. For one, our Arctic/Dynasty sellers have been awesome. As well as the Caldera/Coleman guy. Caldera, in our opinion, just didn't have quite what we wanted jet-wise, and their selections on options (stereo in only 2 spas) didn't leave us much to pick from.
So, it still leaves us some options--and the fact that LSE's have such a kickin' warranty makes it seem worth it==I am waiting to hear from my Arctic dealer. I'd love to see it in person [smiley=bath.gif], and hopefully you aren't a recovering alcoholic--'cus here's a beer for you! [smiley=beer.gif] LOL
Thanks again, Ed, and everyone else. This has become my stress relief (til I get a spa, that is!!)
Chrisi :-*
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This place is full of nothing but negativity. I can only imagine what Chrisi, the person that started this thread is thinking right now. It's pretty sad that when she comes on here for advice, and when advice is given by some, it turns into some twisted slanted thread. It makes absolutely no sense to me. I can't believe the bashing that goes on around here, I really can't. If you guys talk like this on this board, I am sure you do that in your stores as well, and that is a shame. No wonder Swell tub hasn’t found a tub or store he is comfortable with yet. He must be talking to salesmen like you guys. It's you guys that are scaring the people into buying other things.
After going back and perusing the thread, this seems to be the point where the discussion got a bit "heated"....Page 3:
Keep in mind that their is multiple reason that spa is 5k and not 10k. If its a 10k spa they would sell it for 10k. 3yr warranty being one.
Some folks may have interpreted it as a sleight towards the new Limelight Hot Tubs. I saw it simply as a member having his information confused, which happens sometimes, even to me! I don't think it was intentionally hostile and he quickly apologized, but in a roundabout way it was very revealing in regards to the other hot topic of the day.
I just haven't seen any bashing, except me goofing off on Jacuzzi Jim...which he deserves! :D
Term
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Requirements for this forum: 1. sense of humor 2. thick skin 3. get over yourself already
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Requirements for this forum: 1. sense of humor 2. thick skin 3. get over yourself already
Good to know--should apply to everything in life! I thought wet testing was the requirement for the forum, though! ;D
WWHT
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After going back and perusing the thread, this seems to be the point where the thread got a bit "heated"....Page 3:
Some folks may have interpreted it as a sleight towards the new Limelight Hot Tubs. I saw it as simply as a member having his information confused, which happens sometimes. I don't think it was intentionally hostile and he quickly apologized, but in a roundabout way it was very revealing in regards to the other hot topic of the day.
I just haven't seen any bashing, except me goofing off on Jacuzzi Jim...which he deserves! :D
Term
When you started showing me pix of the Limelight, I was star-struck. But as the debates went on, and as well as calling the local dealer, it was then noted that the warranty would be much less (3 years to be specific). That would be my one turn-off on the spa, sad to say.
So, all-in-all--it was still educational. And, I have said it before, everyone feels passionate about their spa. You wouldn't sell it otherwise!
WWHT
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WWHT
What Was He Thinking? Right?
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What Was He Thinking? Right?
GOOD ONE!! hahaha ;D
really-short for wewannahottub--too much to type
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GOOD ONE!! hahaha ;D
really-short for wewannahottub--too much to type
2 more posts and you will advance from newbie.....
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DONE!!
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But as the debates went on, and as well as calling the local dealer, it was then noted that the warranty would be much less (3 years to be specific). That would be my one turn-off on the spa, sad to say.
Fine and dandy by me...I agree, 3 years isn't very long. That's part of the reason why it is priced so low.
I hope all of the posting that has gone on today has made one thing very clear to shoppers and Steve said it right off the bat: The consumer bears the cost of the warranty. If you want a longer warranty, you will have to pay more money. Period.
If anyone tells you differently...well...use your good common sense and you'll figure it out.
I wish you well in your search and hope you find just what you're looking for! :)
Term
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I definately agree--but I am terrible at renewing warranties when they expire. Nothin in life is ever free. It is all still up for debate until some tubs I wanna wet test are available. And, hubby still wants to travel the world to check out Artesian. Hell, he's the best hubby and deserves whatev he wants. CUte too. I drive him nuts. Poor guy.
But thanks [smiley=dankk2.gif]for all the info and input. And you guys do offer comic relief.
WWHT
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OK, I give, I have to put my two cents worth in.
I think that some of the bashing when going from dealer to dealer, is or was do to comparing different brands. That is when you ask what about this or that. I wouldn't really call it bashing but sticking up for what you sell. I had only three dealers, and I didn't have a problem with any.
Now, three months later, I do not get the same eager to serve mentallity. I did lots of research here and on other sites. About six months of sitting at this computer. So I am still happy with my purchase.
This site is very helpful, and entertaining. You just have to put the waders on from time to time ;D Opinions and ::) everyone has one............
Just stay with the top ten like they tell you and wet test....
Keep up the good work!!!
And thanks again...........
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Really, now, the bashing is more like a wet noodle!!!!!!!!! :o
It's ok, now. I really didn't take anyone seriously!!
WWHT 8-)
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These salesmen should be hung by their nards... >:( I guess when education, knowledge and facts are in short supply, there's always those bs stories that can persuade your prospective buyer into buying something other than a spa... great approach! ::)
Kind of like all these salesmen all over this forum huh?? This place is full of nothing but negativity. I can only imagine what Chrisi, the person that started this thread is thinking right now. It's pretty sad that when she comes on here for advice, and when advice is given by some, it turns into some twisted slanted thread. It makes absolutely no sense to me. I can't believe the bashing that goes on around here, I really can't. If you guys talk like this on this board, I am sure you do that in your stores as well, and that is a shame. No wonder Swell tub hasn’t found a tub or store he is comfortable with yet. He must be talking to salesmen like you guys. It's you guys that are scaring the people into buying other things.
Where did THAT come from? :-? Ask prospective hot tub buyers what they think of this forum and whether or not they receive sound advise from the large majority of professionals that come here to help...
Me thinks you're just in a pissy pants mood... :)
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wewannahottub--
2 points:
1. You can get a stereo on any Caldera. In Hot Spring we call it Moonlight. Not sure what Caldera calls it. It uses the Icast system.
2. As was pointed out in another thread, warranty has cost. If one spa is $8000 w/ 3 year warranty and another is $10000 w/ 5 year warranty and all other things being equal, you would have $2000 saved which you could apply to repairs as needed down the road.
Good luck with your search.
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Requirements for this forum: 1. sense of humor 2. thick skin 3. get over yourself already
I agree 104%.
I've followed the last couple days and if this is excessive bashing then be glad you're on this site at this time because it is calm compared to how it used to be.
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What I have figured out is that you can't say anything bad about Hot Springs on this forum because it really gets Jacuzzi Jim upset when you do ;D.
Oh I crack myself up..........
Scott ;)
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So what questions should I ask the Sundance dealer tonight when I wet test the Maxxum.
He claims that only Sundance has non moving jets and that reduces repairs. He also showed his fragrance module in the air blower. He said Sundance is the best built with the least amount of repairs in the spa business. Remember he is a salesman...
Scott ;)
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So what questions should I ask the Sundance dealer tonight when I wet test the Maxxum.
He claims that only Sundance has non moving jets and that reduces repairs. He also showed his fragrance module in the air blower. He said Sundance is the best built with the least amount of repairs in the spa business. Remember he is a salesman...
Scott ;)
First off, ask for documentation to back up anything he says like "least repairs". In order to state that as fact, he would have to have the service records of all other manufacturers readily available to show you. If he can't, tell him nicely that he should stick to the facts and not BS you.
I'm not big on the sell of non-moving jets. Jets are very inexpensive and if you have to replace one 5 years down the road for $20, who really cares? :-/
As for the wet test, try all seats, have the temp around 101-102 (104 is too hot inside), bring the family, drink water and you will be the only judge of what you like and dislike. Sundance is a good product but the larger issue to me personally is whether or not I trust my dealer. If he can lie to me now, do I expect it to get any better once I've purchased?
Stay away from a blower... noisy and they cool the water! Ask him why there is a need for a blower. If the spa has great jets and the jet pumps are powerful enough to give great therapy, why is there a need for a blower? I'd love to hear his response...
Just enjoy the wet test. There's nothing he can tell you that you can't feel on your own during the soak.
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First off, ask for documentation to back up anything he says like "least repairs". In order to state that as fact, he would have to have the service records of all other manufacturers readily available to show you. If he can't, tell him nicely that he should stick to the facts and not BS you.
I'm not big on the sell of non-moving jets. Jets are very inexpensive and if you have to replace one 5 years down the road for $20, who really cares? :-/
As for the wet test, try all seats, have the temp around 101-102 (104 is too hot inside), bring the family, drink water and you will be the only judge of what you like and dislike. Sundance is a good product but the larger issue to me personally is whether or not I trust my dealer. If he can lie to me now, do I expect it to get any better once I've purchased?
Stay away from a blower... noisy and they cool the water! Ask him why there is a need for a blower. If the spa has great jets and the jet pumps are powerful enough to give great therapy, why is there a need for a blower? I'd love to hear his response...
Just enjoy the wet test. There's nothing he can tell you that you can't feel on your own during the soak.
keep in mind, that swell tub lives in a warmer climate and the blower could actually benefit in cooling the water off. The blower does have benefits, try it for yourself, have an open mind when you wet test.
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So what questions should I ask the Sundance dealer tonight when I wet test the Maxxum.
He claims that only Sundance has non moving jets and that reduces repairs. He also showed his fragrance module in the air blower. He said Sundance is the best built with the least amount of repairs in the spa business. Remember he is a salesman...
Scott ;)
Anyone who uses the term "best" in their sales presentation is full of it but it’s so common I'd just yawn when I see/hear the word. Every time anyone says "best" just substitute it in your mind "best, in my opinion" or "one of the best" or maybe even something like "excellent".
As far as the jets having less repair issues due to the design that's just a spin and who knows, maybe there is some merit to it but I'd worry more what they feel like. Jet issues can occur; there was an issue with one of the jet manufacturers a while back with chemicals causing jet failures due to the plastic failing but that was not relevant to whether it had moving parts or not. The plastic was the issue and any jet would have failed in that case. Other than that jet failures aren't much of an issue and I'd concentrate more on what the jets feel like (is he also claiming that the fact there are not moving parts makes the jet feel best too?).
It’s just salesmanship. Don't knock him for it but also don't let it sway you too much.
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Okay I am on the soap box now. Hot Springs is a big hunk of? Chit thats my other soap box ;D Kidding of course!!!!!!!!!!!
One of Sundances big stories is how they have bearing less jets which they have only had for a few years. The local dealer I use to work for, always used it against Jacuzzi, I knew when a customer had been looking at Sundance, as they would start off with? So do your jets have bearings in them? ::) Well 99% of the spas out there use jets with bearings, this is the first year Jacuzzi does not, and its actually a really nice jet, that being said the original jet felt pretty good as well, and the bearings were never an issue, it was the little tabs that hold the jet in that would fail, which Jacuzzi took care of last year no more tabs. ;)
That is one thing to be said for major manufacturers, they find/see a problem and fix it, Jacuzzi had a jet problem they fixed it, Hotsprings had auxiliary control problems I am sure it has been resolved? Sundance had a major filter problem, its a neat system but when the filter clogged it collapsed from the suction of the circ pump, I believe it has been resolved.
As a consumer not knowing what I know now, I would be torn on what spa to buy, their are so many nice ones that offer different things. Try researching LCDvsPLasma tvs sometime. Its almost worse than buying a spa!!
Fact is, we can do all the bashing till were blue in the face, but I as every dealer does on this site is tell you people looking, GO WET TEST you decide what works for you regardless of what we believe its up to you to make a decision! Don't sweat the small stuff, every spa is nice with different features, Now if your spending 9000.00 on a costco spa you are an idiot, if you spend 4000.00 on a costco spa with 100 jets fancy lighting stereo and built in BBQ, you will probably be happy with it, just don't expect it to run or be taken care of like a major manufactured spa would be by a reputable dealer.
Okay I am stepping off the box now, next!
(http://i221.photobucket.com/albums/dd6/JimA81/f8f2f617.jpg)
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wewannahottub--
2 points:
1. You can get a stereo on any Caldera. In Hot Spring we call it Moonlight. Not sure what Caldera calls it. It uses the Icast system.
2. As was pointed out in another thread, warranty has cost. If one spa is $8000 w/ 3 year warranty and another is $10000 w/ 5 year warranty and all other things being equal, you would have $2000 saved which you could apply to repairs as needed down the road.
Good luck with your search.
Hot Springs and Caldera, as I understand, are cousins made by Watkins. As good as both are, I haven't been to the HS dealer yet. Maybe soon :-/ But, having looked on the website, I haven't gone all googly-eyed (yet) over jet placement. I know I don't want a lounger.
As far as the warranty--I am terrible at saving $$$. :-[ So, if it is offered now, I often bite. But, Arctic makes a great spa and I am googly eyed :o over the Tundra, whether or not SE or Extreme (w/ a 5 yr warranty). Hubby is still googly eyed over the Art. Piper Glen. But, our minds are not closed yet.
BTW, we were googly-eyed over the Limelight, except for the lounger.
WWHT [smiley=vrolijk_1.gif]--it's raining here in Pgh
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So what questions should I ask the Sundance dealer tonight when I wet test the Maxxum.
Scott ;)
You could ask him if He knows if Ben Roethlisberger really did buy one!!! HEE HEEE ;D
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Hi all!! wewannahottub here!! Just reviewing my original post, and , just to reassure you all,
NO ONE has tried to pressure me, certainly not here.
THe only pressure I felt was with the Clearwater dealer. But I didn't bite. And, none of the dealers I visited really did either. OUr Clearwater salesperson was, if anything, too uneducated on anything but what they sell, fine, since there is so much out there. Our Pool City guy was just too much of a BS'r to be able to breathe, let alone talk smack on anyone else.
Interestingly, I just received a message from Artesian, and our Caldera/Coleman dealer is listed. (funny it didn't give us that name on dealer locator? :-?) So, we have alot of shopping to do, but we need a day off to do some more checking.
Again, I will keep you all posted as the drama unfolds. ;)
Swell-Tub--good luck on your Maxxus wet test today. Make them let you wet test what you really want, though. Can't the dealer just transfer the water??
TTYL--
WWHT :) ;) [smiley=2vrolijk_08.gif]
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So for all you owners / buyers.
What is the wildest story a spa salesman has told you?
For me it must be the spa water for women issue.
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So for all you owners / buyers.
What is the wildest story a spa salesman has told you?
For me it must be the spa water for women issue.
During a wet test, I assured a customer "Either your brains, or your signature, will be on that contract."
(http://i20.photobucket.com/albums/b206/EastTexasSpa/anofferhecouldnotrefuse.jpg)
It was an offer he couldn't refuse.
Terminator
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WWHT, just curious -- Why do you sign each post w/ your initials? We see the post is from you, over to the left? I just got a chuckle out of it -- sorry. ;)
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WWHT, just curious -- Why do you sign each post w/ your initials? We see the post is from you, over to the left? I just got a chuckle out of it -- sorry. ;)
Maybe the same reason Terminator signs his post or I sign my post with Scott. It is an e-mail format that you get use to doing I think....
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WWHT, just curious -- Why do you sign each post w/ your initials? We see the post is from you, over to the left? I just got a chuckle out of it -- sorry. ;)
Hey all--just got home from a 12 hour night shift. I'll be going to take a nap soon. BUt couldn't resist.
I sign WWHT or Chrisi (my name)--WWHT shortened for wewannahottub--too much to type, I know, why did I pick that name?? I dunno. It fits.
WWHT---hey I'd sign with a nurse smiley if the forum had one!!!!
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BTW, we were googly-eyed over the Limelight, except for the lounger.
You shouldn't have much of a wait for the next Limelight spa to come out - they will have three altogether - only the Flair has a lounger. There will be two more without.
The Pulse and another one - one larger than the Flair and one smaller.
8-)
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That's is what we heard, about the Pulse. We need a bigger tub, too. BUt the only disappointment was the 3 year warranty, a selling point for us.
BTW, Chas, I see you sell Calderas.
We like the Naigara of all the tubs made, but we want a stereo, and the Ni. is not in the A.M. series. Things may have changed since we went to our Caldera dealer in Feb. Thanks for the input.
Chrisi :)
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BTW, all, I think Swell Tub has posted some questions about the Sundance Optima, but I have seen no one really talk about it. Are there any SUndance reps that can answer/discuss the Optima vs Maxxus---I only seem to see customers. Since, this is a hot tub forum, not just HS, JQZ, Caldera, Arctic forum. ANy thoughts out there???
WWHT
if I hit a nerve out there--my bad--but I bet this will get the pot stirring again :o!!
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A salesman told me that if you get a doctor to write a prescription for a hot tub that you can write it off your taxes. If a doctor thought it was therapy for a bad knee or arthritis then it would be the same thing as physical therapy. If that is true I was thinking maybe health insurance would pay for part of it. Has anyone heard of this or is this another salesman tale....
Scott :-?
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Swell!! You're Back!!
Hey, being the nurse on this forum, I suppose I should know, but I don't. Maybe since I haven't asked. I won't ask the Pulmonologists I know (lung docs) since they talk about "spa lung"... Not to worry you hypochondriacs--I think he really means ones always indoors. I will ask.
I suppose if you have been doctoring for arthritis or a bad knee/hip or have had them replaced--it is worth a try.
My mother even had adaptive equipment on her Viking to get in and out. (I just don't remember if she had a prescription)
C U L8r!!
CHris :) :)
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Swell!! You're Back!!
CHris :) :)
In between chores today I would check in and saw your numbers climb. So did you get out and try any spa's today?
Scott :)
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A salesman told me that if you get a doctor to write a prescription for a hot tub that you can write it off your taxes. If a doctor thought it was therapy for a bad knee or arthritis then it would be the same thing as physical therapy. If that is true I was thinking maybe health insurance would pay for part of it. Has anyone heard of this or is this another salesman tale....
Scott :-?
I did a search and found that this is true if the spa is for one person. If the spa is for 4-6 people then the IRS will not allow it.
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No, we just yapped about it alot. DId get the garage started on, though...but not much else.
Now, we are back to thinking of adding Dimension 1 Lotus Bay into the mix.
as of now the list includes--
Arctic Tundra
Lotus bay
Jacuzzi j470
Dynasty caspian 55 or Titan 5000
and hubby I think still wants to look at artesian. 3 hour trip (but my son goes to PSU where they are located--a nice ride) but the aftercare is a concern.
You guys do any more talking about it?? I probably need to take a break for this Hot Spring, i mean, Tub Forum ;D ;D ;D :o :o :o
Chrisi
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I did a search and found that this is true if the spa is for one person. If the spa is for 4-6 people then the IRS will not allow it.
FIgures. Maybe my whole family will develop bad knees.
Maybe the folks on this forum have spas for that reason--from all the knee-cap bashing that goes on (in friendly terms!!!!)
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After thinking about it, what if the tub a person wants and needs is a Swim spa that can hold a lot of people?? Do they take that into account??
Doubt it. :(
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A salesman told me that if you get a doctor to write a prescription for a hot tub that you can write it off your taxes. If a doctor thought it was therapy for a bad knee or arthritis then it would be the same thing as physical therapy. If that is true I was thinking maybe health insurance would pay for part of it. Has anyone heard of this or is this another salesman tale....
Scott :-?
It's true. I have two herniated discs in my neck (among other injuries) and my doc just wrote me the rx. My insurance won't cover it, but my accountant said it's a no-brainer for a write-off.
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I did a search and found that this is true if the spa is for one person. If the spa is for 4-6 people then the IRS will not allow it.
My accountant told me he has taken them as a write-off on multiple clients -- even the larger ones.
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Not to mention, you have the argument on these modern tubs that each seat has a different therapy function.
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The trouble of it is. You loose a big % right off the bat, like 75%. So it does not amount to much considering your basic medical deduct.
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That's is what we heard, about the Pulse. We need a bigger tub, too. BUt the only disappointment was the 3 year warranty, a selling point for us.
BTW, Chas, I see you sell Calderas.
We like the Naigara of all the tubs made, but we want a stereo, and the Ni. is not in the A.M. series. Things may have changed since we went to our Caldera dealer in Feb. Thanks for the input.
Chrisi :)
You can add a stereo to the Niagara - Aquatic Melodies® Wireless Spa Music System
http://www.calderaspas.com/Spa_Showroom_Hot_Tubs/accessories_spa_music.html
:)
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thanks merlin---one of the other posters here did hook me up with that link.
I wonder, though, if that would be available (since it is aftermarket, per our dealer) for those with a spa already, or for anyone off the street to purchase??? ::)
thanks-----
WWHT
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From what i know it is compatible with 4th quarter and newer Caldera models. Yes even if you bought it without the stereo you can add it at anytime which is nice.
btw Terminator how are your Didgeridoo skills coming along?
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Alas, 'tis but a stub of it's former glory... :'(
Termite (and don't call me Joe Namath!)
How bout "Broadway Joe?" ;D