Hot Tub Forum

Original => Hot Tub Forum => Topic started by: HoW2001 on May 04, 2021, 02:40:46 pm

Title: Gullible Guy is Gullible (or How I Deluded Myself on an On-Time HT Delivery)
Post by: HoW2001 on May 04, 2021, 02:40:46 pm
So when I ordered an Artesian tub back in February, the dealer did say "while we cannot guarantee delivery for your scheduled May installation date, we do have transparency with Artesian so we do have certainty where you are in the pipe line as we get closer to your delivery date."  And when I followed up last week before undertaking some pricey repairs to my back deck in preparation for the install I was told "your order actually already did have a delay, but scheduled delivery to the warehouse was still within your install date, and at this late date you don't really see further delays," so of course I moved forward with the work.  Sure enough, just as the work was completed, I receive this:

Unfortunately Artesian is once again bumping out production dates. They are still working at full capacity but have delays due to material sourcing. Their suppliers cannot get the components required at a steady rate to make items such as control panels and Resin shells. Please be aware that this does not affect (only) your individual tub but the 300+ we currently have on order. Three other hot tub companies have recently shut down and others are only working at 30% capacity due to these delays.

As of April 1st, any spas shipping will be invoiced to us at a 10% increase. We refuse to raise the price to our customers and will honor our current sales even though we must pay the increased price at time of shipment and deliver these tubs at a loss. We do this in good faith to honor our commitment to our customers and to provide the best service possible considering these crazy times. We will continue to monitor this situation and are reaching out now so there is clear understanding ahead of time and are being proactive instead of delayed responses to this situation. Unfortunately, we have no control and are at their mercy.

I understand this may be troubling and frustrating, but we will keep you updated. It goes without saying that we will be more than happy to refund your purchase as a result of being unhappy with the situation but strongly recommend you stick with their order if you wish to receive a spa within the year as again, every company is affected, and any new orders submitted have lead times of 2023 as of this week.

All that said, I will move your hot tub install to our absolute soonest date.
 

Not sure why I was expecting it would go any differently for me than it seemingly has for everyone else!
Title: Re: Gullible Guy is Gullible
Post by: cranbiz on May 04, 2021, 04:16:25 pm
It's all the manufacturers. Most of them have 12-18 month or more lead times. Unprecedented times are upon us. I wouldn't be surprised if a lot of the components needed (chips, plastics, resins, etc) are in containers in Egypt. Another issue is there are not enough truck drivers to haul the loads. I have a friend in the commercial lumber business and he can't get companies to haul his loads, no drivers, even when offering a premium for the load.

My tub has been delayed by a month. 2 weeks ago, my tub was supposed to be in final assembly and QC but apparently, it got delayed another 2 weeks. According to the dealer, it will leave Vegas this Friday. That was my call to him yesterday. Artesian is at least still trying to manufacture tubs. Some manufacturers have stopped production of some models, some manufacturers are shutting down due to lack of parts. I ordered my tub in January, it was unsold in a shipment of tubs that was ordered in August of 19. I was told then that it was scheduled for arrival in Feb, for install the beginning of March. 2 weeks later, it was pushed out to install early April, now it's mid May. Unfortunately, your dealer can only give you information as they get it and in these times, things are changing daily.

Balboa has a shortage of components to make Spa Packs and top sides, Gecko is no different.

It does suck but a lot of this is out of their control.
Title: Re: Gullible Guy is Gullible
Post by: HoW2001 on May 04, 2021, 04:19:38 pm
It's all the manufacturers. Most of them have 12-18 month or more lead times. Unprecedented times are upon us. I wouldn't be surprised if a lot of the components needed (chips, etc) are in containers in Egypt. Another issue is there are not enough truck drivers to haul the loads. I have a friend in the commercial lumber business and he can't get companies to haul his loads, no drivers.

My tub has been delayed by a month. 2 weeks ago, my tub was supposed to be in final assembly and QC but apparently, it got delayed another 2 weeks. According to the dealer, it will leave Vegas this Friday. That was my call to him yesterday. Artesian is at least still trying to manufacture tubs. Some manufacturers have stopped production of some models, some manufacturers are shutting down due to lack of parts.

Balboa has a shortage of components to make Spa Packs and top sides, Gecko is no different.

It does suck but a lot of this is out of their control.

Totally get all of that, but it would have been nice to have been told in February "we'll schedule you for May, but keep in touch, as delays are likely, and can be as long as 12 months.  For example, the most recent tubs we delivered were ordered in ___________, and our oldest outstanding orders date back to ______________."   I honestly would have still bought a tub, but would have set expectations properly.  Given what I was sold, I will definitely NOT be happy if its another 9-15 months out!
Title: Re: Gullible Guy is Gullible (or How I Deluded Myself on an On-Time HT Delivery)
Post by: cranbiz on May 04, 2021, 04:27:09 pm
I'll bet, in February, that was the latest data the dealer had. I also wouldn't be surprised if he didn't add a small fudge factor to the timeline. I know my dealer did.

I also would have liked a bit better communications but I can also imagine the nightmare that would be, calling everyone with a tub on order to say, oh, your tub is now delayed another month.

I didn't nag my dealer but everytime I called them, I feel I was getting the best info they had at the time. My dealer also has insight to Artesian production schedules and I'm sure if they knew that it would not be until this week for my tub to ship, he would have told me.
Title: Re: Gullible Guy is Gullible (or How I Deluded Myself on an On-Time HT Delivery)
Post by: CanadianSpaTech on May 04, 2021, 05:43:37 pm
Get your money back and find a quality used spa. Save money and have it when you want it. Just throwing it out there.
Title: Re: Gullible Guy is Gullible (or How I Deluded Myself on an On-Time HT Delivery)
Post by: Spatech_tuo on May 04, 2021, 06:00:00 pm
I'll bet, in February, that was the latest data the dealer had. I also wouldn't be surprised if he didn't add a small fudge factor to the timeline. I know my dealer did.

I also would have liked a bit better communications but I can also imagine the nightmare that would be, calling everyone with a tub on order to say, oh, your tub is now delayed another month.

I didn't nag my dealer but everytime I called them, I feel I was getting the best info they had at the time. My dealer also has insight to Artesian production schedules and I'm sure if they knew that it would not be until this week for my tub to ship, he would have told me.

I would certainly bet otherwise.

What dealer could take a new order in February 2021 and expect a May 2021 delivery? Maybe if a customer was taking over a cancelled order from someone else purchased months prior to that but that wasn't mentioned and if so I'd expect any dealer would tell them how lucky they were to have been at the right place, right time.
Title: Re: Gullible Guy is Gullible (or How I Deluded Myself on an On-Time HT Delivery)
Post by: HoW2001 on May 04, 2021, 06:59:49 pm
I'll bet, in February, that was the latest data the dealer had. I also wouldn't be surprised if he didn't add a small fudge factor to the timeline. I know my dealer did.

I also would have liked a bit better communications but I can also imagine the nightmare that would be, calling everyone with a tub on order to say, oh, your tub is now delayed another month.

I didn't nag my dealer but everytime I called them, I feel I was getting the best info they had at the time. My dealer also has insight to Artesian production schedules and I'm sure if they knew that it would not be until this week for my tub to ship, he would have told me.

I would certainly bet otherwise.

What dealer could take a new order in February 2021 and expect a May 2021 delivery? Maybe if a customer was taking over a cancelled order from someone else purchased months prior to that but that wasn't mentioned and if so I'd expect any dealer would tell them how lucky they were to have been at the right place, right time.

What they told me was they had been placing rolling orders and you could buy one off of their order list (literally, presented various models with options/colors and delivery dates) or place your own custom order and wait 1 year plus.  I got the same story from the Hot Springs dealer, so it seemed legit. 
Title: Re: Gullible Guy is Gullible (or How I Deluded Myself on an On-Time HT Delivery)
Post by: Sammi on May 04, 2021, 10:41:50 pm
I think its all over the board with dealers. I ordered my HS ed. at the beginning of August and was told delivery the end of August. I had been following this forum at that point and was shocked and couldn't believe it. I subsequently got delay and received the tub Sept 9thish. Basically a 10 delay with a holiday weekend included.  I got lucky. 

I was picking up some chemicals 3 weeks ago and overheard said dealer going through their queue with a potential customer on the phone.  They went through every anticipated truck and said their first available tub of any model was July 29th. Now - those tubs could for sure experience delays, but from my experience I had my dealer kept me up to speed on everything including the 10 day delay.

The dealers on here have, can, and will chime im, but ultimately if you have a good dealer they'll pass along he best info they get from the manufacturer. The dealer can't control the info they get whether its good or bad. 

On a side note my dealer had a floor full of models filled for wet testing. They aren't selling the floor models either right now. I'm shocked they have stock to do that.
Title: Re: Gullible Guy is Gullible (or How I Deluded Myself on an On-Time HT Delivery)
Post by: cranbiz on May 05, 2021, 08:55:14 am
I'll bet, in February, that was the latest data the dealer had. I also wouldn't be surprised if he didn't add a small fudge factor to the timeline. I know my dealer did.

I also would have liked a bit better communications but I can also imagine the nightmare that would be, calling everyone with a tub on order to say, oh, your tub is now delayed another month.

I didn't nag my dealer but everytime I called them, I feel I was getting the best info they had at the time. My dealer also has insight to Artesian production schedules and I'm sure if they knew that it would not be until this week for my tub to ship, he would have told me.

I would certainly bet otherwise.

What dealer could take a new order in February 2021 and expect a May 2021 delivery? Maybe if a customer was taking over a cancelled order from someone else purchased months prior to that but that wasn't mentioned and if so I'd expect any dealer would tell them how lucky they were to have been at the right place, right time.

New factory order, sure, those were not being quoted for May delivery. My dealer was quoting early 2022 delivery for new factory orders. Mine was an unsold tub in an order placed in August 2020. My friend, who bought at the same time had a tub that was ordered Oct 2020, he was told at the end of January that it was expected at that time for July delivery. That has now "officially" slipped to late August and in reality, we expect it late September to late October.
Title: Re: Gullible Guy is Gullible (or How I Deluded Myself on an On-Time HT Delivery)
Post by: Sam on May 05, 2021, 06:55:59 pm
This is the same throughout the entire industry.  We've been taking what the manufacturers are telling us and adding more padding to cover our butt.  Even with the additional time, we are still not meeting projections.  It's just absolutely bonkers.  We are letting people cancel at any time and when they do, those spas are selling before we hang up the phone. 

At the end of the day, I think most dealers are trying to be honest and  are giving the best information that they have at the time.  Unfortunately, new unforeseen supply chain issues continue to pop up.  It's getting frustrating to continually get yelled at by customers.  I promise, we aren't trying to be shady.
Title: Re: Gullible Guy is Gullible (or How I Deluded Myself on an On-Time HT Delivery)
Post by: BullFrogSpasMN on May 07, 2021, 11:32:10 am
Out of anyone's control, be prepared to have some patience, if you don't I suggest waiting a couple years to buy a new spa or attempt to find something quality/used.  8)
Title: Re: Gullible Guy is Gullible (or How I Deluded Myself on an On-Time HT Delivery)
Post by: CanadianSpaTech on May 07, 2021, 02:19:35 pm
One MFG held up almost a week...lumber shortage no pallets to ship them out on. We use to just dump them. Nobody wanted them. Now we are stockpiling them and selling them to a pallet company that will take all they can get... and they are likely selling them to a Spa MFG...lol
Title: Re: Gullible Guy is Gullible (or How I Deluded Myself on an On-Time HT Delivery)
Post by: Hottubguy on May 07, 2021, 05:05:58 pm
One MFG held up almost a week...lumber shortage no pallets to ship them out on. We use to just dump them. Nobody wanted them. Now we are stockpiling them and selling them to a pallet company that will take all they can get... and they are likely selling them to a Spa MFG...lol


That's funny I just had a manufacturer drive 300 miles out of there way to grab 80 pallets from me because they were out
Title: Re: Gullible Guy is Gullible (or How I Deluded Myself on an On-Time HT Delivery)
Post by: CanadianSpaTech on May 07, 2021, 08:15:31 pm
Just received a letter from Gecko Depot announcing a price increase
Title: Re: Gullible Guy is Gullible (or How I Deluded Myself on an On-Time HT Delivery)
Post by: The Wizard of Spas on May 08, 2021, 11:56:14 am
I'll bet, in February, that was the latest data the dealer had.

This is very much on point. 

Supplier giving ETA --> Manufacturer planning for said ETA, gives dealer ETA  -->  Dealer gets ETA on shipment, tells customer  -->  Customer plans for said ETA. 

Customer relies on dealer, who relies on manufacturer, who relies on supplier(s) for ETAs.  Couple that with the fact that there are only 2 acrylic manufacturers, like 3 pump suppliers, jet suppliers, so on, so forth, and that compounds the issue.  You can begin to understand why the entire industry is in a "hurry up and wait" mindset.  *Then* couple that with unprecedented demand.

There is zero upside for someone like me, for instance, to not get a spa out ASAP.  No good comes for false expectations.  However, it is also incredibly difficult to give continuous updates as there are thousands of spas on order and our parts situation changes daily to weekly (consider - by the time we send out one communique, that information could be already outdated!). 

I am not at all picking on the original poster and I hope that this comes off as genuine.  Just want to give a peek behind the curtain to explain why a benign question similar to "I can wait but I would like an update" is so hard to execute. There are so many links in the chain with so many variables that you're set up to fail in terms of setting up correct expectations. 

I hope this helps.  Good luck moving forward.
Title: Re: Gullible Guy is Gullible (or How I Deluded Myself on an On-Time HT Delivery)
Post by: Sam on May 09, 2021, 01:43:54 pm
I'll bet, in February, that was the latest data the dealer had.

This is very much on point. 

Supplier giving ETA --> Manufacturer planning for said ETA, gives dealer ETA  -->  Dealer gets ETA on shipment, tells customer  -->  Customer plans for said ETA. 

Customer relies on dealer, who relies on manufacturer, who relies on supplier(s) for ETAs.  Couple that with the fact that there are only 2 acrylic manufacturers, like 3 pump suppliers, jet suppliers, so on, so forth, and that compounds the issue.  You can begin to understand why the entire industry is in a "hurry up and wait" mindset.  *Then* couple that with unprecedented demand.

There is zero upside for someone like me, for instance, to not get a spa out ASAP.  No good comes for false expectations.  However, it is also incredibly difficult to give continuous updates as there are thousands of spas on order and our parts situation changes daily to weekly (consider - by the time we send out one communique, that information could be already outdated!). 

I am not at all picking on the original poster and I hope that this comes off as genuine.  Just want to give a peek behind the curtain to explain why a benign question similar to "I can wait but I would like an update" is so hard to execute. There are so many links in the chain with so many variables that you're set up to fail in terms of setting up correct expectations. 

I hope this helps.  Good luck moving forward.

I wish every single customer could see this.  It really is this simple as to why we cannot continuously update people.  We have thousands of hot tubs on order and there is just no way to cross reference projections with reality for every single customer.  They are all angry and can't understand why we don't communicate in the manner that they would like.  I really wish we could.  We strive so hard to provide a good experience and this last year has made it virtually impossible.  I promise you that we are just as frustrated as you are.  More actually.  Every single day I'm dealing with angry customers and I want nothing more for them to have their hot tub.  Morale is taking a major hit.  I get a sinking feeling in my stomach every time the phone rings, lol.
Title: Re: Gullible Guy is Gullible (or How I Deluded Myself on an On-Time HT Delivery)
Post by: BullFrogSpasMN on May 10, 2021, 05:24:00 pm
I'll bet, in February, that was the latest data the dealer had.

This is very much on point. 

Supplier giving ETA --> Manufacturer planning for said ETA, gives dealer ETA  -->  Dealer gets ETA on shipment, tells customer  -->  Customer plans for said ETA. 

Customer relies on dealer, who relies on manufacturer, who relies on supplier(s) for ETAs.  Couple that with the fact that there are only 2 acrylic manufacturers, like 3 pump suppliers, jet suppliers, so on, so forth, and that compounds the issue.  You can begin to understand why the entire industry is in a "hurry up and wait" mindset.  *Then* couple that with unprecedented demand.

There is zero upside for someone like me, for instance, to not get a spa out ASAP.  No good comes for false expectations.  However, it is also incredibly difficult to give continuous updates as there are thousands of spas on order and our parts situation changes daily to weekly (consider - by the time we send out one communique, that information could be already outdated!). 

I am not at all picking on the original poster and I hope that this comes off as genuine.  Just want to give a peek behind the curtain to explain why a benign question similar to "I can wait but I would like an update" is so hard to execute. There are so many links in the chain with so many variables that you're set up to fail in terms of setting up correct expectations. 

I hope this helps.  Good luck moving forward.

I wish every single customer could see this.  It really is this simple as to why we cannot continuously update people.  We have thousands of hot tubs on order and there is just no way to cross reference projections with reality for every single customer.  They are all angry and can't understand why we don't communicate in the manner that they would like.  I really wish we could.  We strive so hard to provide a good experience and this last year has made it virtually impossible.  I promise you that we are just as frustrated as you are.  More actually.  Every single day I'm dealing with angry customers and I want nothing more for them to have their hot tub.  Morale is taking a major hit.  I get a sinking feeling in my stomach every time the phone rings, lol.

ya it is unfortunate, right now we're letting customers know they have (2) options, 1. you can wait until we call to schedule delivery or 2. we can refund your deposit in full....all this calling manufacturers and checking status, quoting 'approximate' dates, etc. is all a waste of time, NOBODY knows when raw goods will land therefore nobody knows when spas will ship, it's really as simple as that right now.  Not the ideal way to do business but there's really no other options at this point.
Title: Re: Gullible Guy is Gullible (or How I Deluded Myself on an On-Time HT Delivery)
Post by: HoW2001 on May 11, 2021, 04:27:56 pm
Guess I should have clarified, as I come off as a bit of a whiner maybe? I'm not upset by the delays, I totally get it.  And I absolutely don't expect the dealer to be reaching out to me personally to update on every development with my order (trust me, as someone whose clients complain all the time about my poor response time, I get that!). 

What I would have liked was some transparency when I checked in with them.  I called twice (because calling on a weekly or monthly basis seemed silly and an unnecessary nuisance for them), and both times, the tenor that was reflected back at me was "yes, of course your delivery is still scheduled for that date" and the second time, more explicitly, "I wouldn't expect a delay this late in the process."  I think dealers would be well served, at least with some customers, with the approach I noted:  "We have you scheduled for x, 2021/2.  We have no reason to believe that won't be the date, but there have been serious disruptions throughout the supply chain, so we cannot guaranty anything.  What I can tell you is that our oldest orders still waiting as of today are from y, 2020/21, and our most recent deliveries were for orders placed in z, 2020/21."   I would have totally appreciated the expectation check if that information was provided on each contact with my dealer, and I would have still moved forward with the order. 

Call me a cynic but I suspect that dealers fear that that information (especially the last bit about open orders and recent deliveries) will lead to lost deposits.  I just know it wouldn't have with me, and instead would have built up some valuable good will when its needed most.   
Title: Re: Gullible Guy is Gullible (or How I Deluded Myself on an On-Time HT Delivery)
Post by: cranbiz on May 13, 2021, 02:32:16 pm
Just got the call I have been waiting for. My Artesian Nevis just arrived at my dealer and will be installed next Friday.

So, travel time from Las Vegas to Raleigh was 6 days and my tub ended up being delayed about 14 weeks from the first info given to my dealer. My dealer did set expectations for late March to mid April delivery though when we put the deposit on it.

This tub was ordered by my dealer last October as part of a stocking shipment. Just to give y'all an idea of current lead times.
Title: Re: Gullible Guy is Gullible (or How I Deluded Myself on an On-Time HT Delivery)
Post by: CanadianSpaTech on May 13, 2021, 10:49:12 pm
Next up... Chlorine tablet shortage. If you use it...stock up
Title: Re: Gullible Guy is Gullible (or How I Deluded Myself on an On-Time HT Delivery)
Post by: HoW2001 on May 13, 2021, 11:59:13 pm
Just got the call I have been waiting for. My Artesian Nevis just arrived at my dealer and will be installed next Friday.

So, travel time from Las Vegas to Raleigh was 6 days and my tub ended up being delayed about 14 weeks from the first info given to my dealer. My dealer did set expectations for late March to mid April delivery though when we put the deposit on it.

This tub was ordered by my dealer last October as part of a stocking shipment. Just to give y'all an idea of current lead times.

See, this is the kind of information it would be helpful to get from dealers.
Title: Re: Gullible Guy is Gullible (or How I Deluded Myself on an On-Time HT Delivery)
Post by: BullFrogSpasMN on May 14, 2021, 03:29:11 pm
Just got the call I have been waiting for. My Artesian Nevis just arrived at my dealer and will be installed next Friday.

So, travel time from Las Vegas to Raleigh was 6 days and my tub ended up being delayed about 14 weeks from the first info given to my dealer. My dealer did set expectations for late March to mid April delivery though when we put the deposit on it.

This tub was ordered by my dealer last October as part of a stocking shipment. Just to give y'all an idea of current lead times.

See, this is the kind of information it would be helpful to get from dealers.

No dealer is purposely keeping updates and/or information a secret from consumers, the problem is even some of the CEO's of these manufacturers don't know when raw goods will land in order to build these spas.  Trust me as a dealer I want the damn thing out of my warehouse and into your backyard more than you do, nobody gets paid until it's delivered and in your yard.
Title: Re: Gullible Guy is Gullible (or How I Deluded Myself on an On-Time HT Delivery)
Post by: Hottubguy on May 14, 2021, 07:13:40 pm
Just got the call I have been waiting for. My Artesian Nevis just arrived at my dealer and will be installed next Friday.

So, travel time from Las Vegas to Raleigh was 6 days and my tub ended up being delayed about 14 weeks from the first info given to my dealer. My dealer did set expectations for late March to mid April delivery though when we put the deposit on it.

This tub was ordered by my dealer last October as part of a stocking shipment. Just to give y'all an idea of current lead times.

See, this is the kind of information it would be helpful to get from dealers.

No dealer is purposely keeping updates and/or information a secret from consumers, the problem is even some of the CEO's of these manufacturers don't know when raw goods will land in order to build these spas.  Trust me as a dealer I want the damn thing out of my warehouse and into your backyard more than you do, nobody gets paid until it's delivered and in your yard.

Right on and Iíve noticed some things change by The day. Also until the load is confirmed shipped we donít always know if everything that was is supposed to be on the truck is actually on it. Iíve stopped giving timeframes all together. Giving like 120 day ranges. Itís real tough operating like this right now
Title: Re: Gullible Guy is Gullible (or How I Deluded Myself on an On-Time HT Delivery)
Post by: The Wizard of Spas on May 15, 2021, 10:51:08 am
Next up... Chlorine tablet shortage. If you use it...stock up

I very much hope you're not using Tri-Chlor tablets. Most manufacturers I know do not warranty Tri-Chlor.  Just a heads-up.
Title: Re: Gullible Guy is Gullible (or How I Deluded Myself on an On-Time HT Delivery)
Post by: cranbiz on May 17, 2021, 11:21:20 am
Just got the call I have been waiting for. My Artesian Nevis just arrived at my dealer and will be installed next Friday.

So, travel time from Las Vegas to Raleigh was 6 days and my tub ended up being delayed about 14 weeks from the first info given to my dealer. My dealer did set expectations for late March to mid April delivery though when we put the deposit on it.

This tub was ordered by my dealer last October as part of a stocking shipment. Just to give y'all an idea of current lead times.

See, this is the kind of information it would be helpful to get from dealers.

No dealer is purposely keeping updates and/or information a secret from consumers, the problem is even some of the CEO's of these manufacturers don't know when raw goods will land in order to build these spas.  Trust me as a dealer I want the damn thing out of my warehouse and into your backyard more than you do, nobody gets paid until it's delivered and in your yard.

Right on and Iíve noticed some things change by The day. Also until the load is confirmed shipped we donít always know if everything that was is supposed to be on the truck is actually on it. Iíve stopped giving timeframes all together. Giving like 120 day ranges. Itís real tough operating like this right now

While my dealer did not call with continuous updates (which I did not ask for nor expect) They were always willing to check and give me the latest status when I called them. I also did not try to be a pest. When the initial delivery estimate came, I called for an update, They then gave me the best estimate they had, based on info from Artesian.  When that passed by 2 weeks, I called again and this latest info they got and passed on was accurate, but I was also expecting last minute changed based on supply chain issues.

I know that the dealer doesn't want to sit on customer inventory, They only got a 25% deposit, They want it delivered and paid for.
Title: Re: Gullible Guy is Gullible (or How I Deluded Myself on an On-Time HT Delivery)
Post by: HoW2001 on July 14, 2021, 02:59:55 pm
Arrived yesterday, 2 months after originally scheduled delivery date and 5 months after ordered.  I guess that's not THAT bad in the current times!
Title: Re: Gullible Guy is Gullible (or How I Deluded Myself on an On-Time HT Delivery)
Post by: cranbiz on July 15, 2021, 09:33:31 am
No, that's not bad at all. Mine was 14 weeks from original delivery date.

Congratulations and enjoy. Which model Artesian did you get and did it come with a Balboa or a Gecko spa pack? I heard that some Artesian's were coming with Gecko packs due to Balboa's shortage in parts.
Title: Re: Gullible Guy is Gullible (or How I Deluded Myself on an On-Time HT Delivery)
Post by: HoW2001 on July 16, 2021, 06:42:31 pm
No, that's not bad at all. Mine was 14 weeks from original delivery date.

Congratulations and enjoy. Which model Artesian did you get and did it come with a Balboa or a Gecko spa pack? I heard that some Artesian's were coming with Gecko packs due to Balboa's shortage in parts.

Balboa.  Does that mean I lost the spa pack lotto or won?
Title: Re: Gullible Guy is Gullible (or How I Deluded Myself on an On-Time HT Delivery)
Post by: cranbiz on July 18, 2021, 10:25:50 am
No, thats the one you want.
From someone who took recent delivery on a South Seas spa, they got a Gecko spa pack. Looks like Artesian is saving their limited Balboa stock to their 2 top lines and using Gecko for the two entry level lines.
Supplies are tough to get now and this makes sense as opposed to not shipping tubs at all.
Title: Re: Gullible Guy is Gullible (or How I Deluded Myself on an On-Time HT Delivery)
Post by: HoW2001 on July 20, 2021, 02:05:56 pm
Annnnnnd before I step foot in the tub I get a "Failed GFCI Test" error.  Don't know if its something with the spa or what the electrician did, but after 6 months of waiting, not loving more waiting!!!
Title: Re: Gullible Guy is Gullible (or How I Deluded Myself on an On-Time HT Delivery)
Post by: cranbiz on July 20, 2021, 02:54:24 pm
The tub will perform a GFCI test within the first week to which it will simulate a ground fault and the breaker should kill power to the tub. Mine was in the first day or so.

You can test it yourself from the settings menu. The breaker needs to trip for either the automatic test or the manual test. If it doesn't trip, the test failed. That usually means the GFCI install is wrong.

I would run the manual test. If it fails again, call your electrician to double check the install.
Title: Re: Gullible Guy is Gullible (or How I Deluded Myself on an On-Time HT Delivery)
Post by: Sam on July 21, 2021, 11:18:17 am
This is most likely an electrical wiring problem.  Call your electrician.  I usually has to do with the neutral being connected wrong.