Hot Tub Forum

Original => Hot Tub Forum => Topic started by: windsurfdog on June 01, 2006, 12:33:57 pm

Title: MS jet warranty example
Post by: windsurfdog on June 01, 2006, 12:33:57 pm

Greetings, gang.

In the past, I know MasterSpas has taken a beating here mostly in reference to marketing issues while others have alluded to questionable customer support.  Also, the topic of whether jets are included as a covered warranty issue across the spa manufacturer spectrum has been tossed around here as well.  I saw this thread on Doc's site and wanted to share with you:

MS warranties jets (http://www.rhtubs.com/cgi-bin/bbs/config.pl?read=87907#Responses)

Sounds like good customer support to me....at least the customer in this example was well supported.  

Title: Re: MS jet warranty example
Post by: Wisoki on June 01, 2006, 05:08:53 pm

Yeah, I noticed the "we love the spa" part was with held until they got their free replacement parts. I wonder what that line would have been had there been a charge for the parts? Guess we'll never know. Good job Master, but you got a lot a making up to do.

Title: Re: MS jet warranty example
Post by: windsurfdog on June 05, 2006, 11:01:15 am

Quote

Yeah, I noticed the "we love the spa" part was with held until they got their free replacement parts. I wonder what that line would have been had there been a charge for the parts?  Guess we'll never know. Good job Master, but you got a lot a making up to do.

I'm guessing they would have said something like "We love the spa but the support sucks."  Fortunately, the support was there for them.

Thanks for responding, Wisoki.  

I think it is interesting that negative threads re: MS garner many posts where this positive MS thread is relatively bare.....I guess the bandwagon only goes one way.