1
Wear ring could make noise if very worn and has a lot of extra play. Could also be something has made it's way into the face of the impeller. Yes the pump shown will work if wet end is the same. Check the face of the pump first. Have pulled everything from rocks to G-strings out from there.
2
« Last post by Mattyrayb on May 31, 2023, 08:08:20 am »
Hi Everyone, I’m new to the Tub world and have been thrown right into the muck. I picked up a used/old tub and one pump is acting up. I’ve already replaced impeller, wet end seals, plugs, and cleaned the shaft but now it’s making a tapping sound. I’m not sure if it’s the wear ring rattling in the housing or what (it previously fused to the faceplate and I had to separate and sand). (Does a wear ring even rattle or would it be something else?) Anyway I figured getting a new/used pump would be worth it since these are so old. There are lots of searches asking if higher HP motors are fine but what about lower? My pump says 3HP but one that I have access to is 2HP. Will this be ok? BTW, I have a 2009 Saratoga Grand. Yes, old.   
3
Could be a couple things. Is there an error code? first could be a clogged filter or a bad pressure switch. Since it seems it does heat some, it rules out a bad heater element.
4
Im starting to think they got the pumps installed backwards. shouldnt the 2 speed be on on filtration and heater side for low speed circulation?
5
« Last post by Ripper238 on May 30, 2023, 10:31:26 am »
nothing wrong with the build quality whatsoever, we sold about 150 of them during Covid and the issues are far and few between, their customer service however lacks significantly, I'm not saying they don't take care of issues but getting them to respond or figuring out who to speak with from a dealer perspective when there is an issue is a nightmare for my service staff. Also, they're now selling direct to consumer for low margins off their website so there's also that, we have about 12 left we are closing out.
Not very good idea to undercut your dealers. But I would assume this is for EU/Hungry where they are located and to move old product to help get the new Life Model line to there dealers faster? Its always a challenge going from old models to new ones.
6
« Last post by Sam on May 28, 2023, 07:40:49 pm »
W Their new "Life Model" looks very interesting from an energy efficiency standpoint. There's a blog on their main page about it https://wellisspa.com/ the promotional videos for it look pretty convincing, but I'm not sure if they're on the US market just yet.
https://www.youtube.com/watch?v=efx0p-i4Xps&ab_channel=Wellis.eu
That does look pretty sweet! Those jets look like they would feel awesome. The aesthetics of the whole thing are top-tier. That's a great looking spa.
I talked to a guy that sold Wellis here in the states for a year or so and he said build quality was lacking. I don't have any personal experience, but he made it sound like they had a lot of failures and support in the US was very bad. I'm definitely keeping an eye on the brand though.
nothing wrong with the build quality whatsoever, we sold about 150 of them during Covid and the issues are far and few between, their customer service however lacks significantly, I'm not saying they don't take care of issues but getting them to respond or figuring out who to speak with from a dealer perspective when there is an issue is a nightmare for my service staff. Also, they're now selling direct to consumer for low margins off their website so there's also that, we have about 12 left we are closing out.
Wow, what a terrible idea. If they can't take care of dealer support, they definitely won't be able to handle direct customer support. Why would anyone stick around with them if they have to compete with the manufacturer at low margins. That's gotta be the beginning of the end for them. Shame. They have some cool looking stuff.
7
Just got a free leisure bay 4-5 person tub and ran my 240 power and quick fill plumbing. I replaced the pump attached to the main jets, now trying to find out which 240 pump they use for circulation off the heater. just the 2 pumps and apparently no circulation pump. It has 2 caps on the pump and no plate, just a sticker that says 4.0 hp spl. so any single speed 4.0 hp pump with correct plumbing connectors will work? Will attach a photo of layout later because I cant seem to identify actual model. It has an old balboa vs249r control system I seem to have working, just need to replace the 30A fuse on the board AFTER I replace the bad second motor. The first motor was a lingxiao Model: 56WUA400-II if that helps.
8
Jan/Feb were slow but the last 3 months have been gangbusters again for us in this market anyway, the people who have the money are still definitely spending it. Our lower tier spas has slowed but the big stuff 15k+ and swim spas are still going nuts.
9
Their new "Life Model" looks very interesting from an energy efficiency standpoint. There's a blog on their main page about it https://wellisspa.com/ the promotional videos for it look pretty convincing, but I'm not sure if they're on the US market just yet.
https://www.youtube.com/watch?v=efx0p-i4Xps&ab_channel=Wellis.eu
That does look pretty sweet! Those jets look like they would feel awesome. The aesthetics of the whole thing are top-tier. That's a great looking spa.
I talked to a guy that sold Wellis here in the states for a year or so and he said build quality was lacking. I don't have any personal experience, but he made it sound like they had a lot of failures and support in the US was very bad. I'm definitely keeping an eye on the brand though.
nothing wrong with the build quality whatsoever, we sold about 150 of them during Covid and the issues are far and few between, their customer service however lacks significantly, I'm not saying they don't take care of issues but getting them to respond or figuring out who to speak with from a dealer perspective when there is an issue is a nightmare for my service staff. Also, they're now selling direct to consumer for low margins off their website so there's also that, we have about 12 left we are closing out.
10
« Last post by Ripper238 on May 27, 2023, 10:48:00 am »
Wonder what Watkins/Hot Springs thinks of those jets and if they infringe on their patents.
It looks like its very different with its active circular/oval pattern. So different, but also an "improvement" over Watkins/Hot Springs. I personally have been impressed with the quality that I have seen in Wellis tubs. Massive improvement from what I used to work on 30 years ago. lol
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