Original > Hot Tub Forum
Sundance Spas Recalls Jacuzzi and Sundance Spas Brand Hot Tubs Due to Injury and
CanadianSpaTech:
--- Quote from: BullFrogSpasMN on December 19, 2022, 03:17:57 pm ---
--- Quote from: Ripper238 on December 19, 2022, 01:53:58 pm ---Wow. Looks like they will come out and repair as apposed to a full recall and return.
Wonder how hot they got? Don't they use Balboa?
--- End quote ---
It appears to be just a faulty temp sensor so I'm sure Jacuzzi will just send out new sensors + pay a flat fee to the dealer for each spa they have to replace them on.
--- End quote ---
Factory going to pay the travel time to and from each job? Can't charge the customer. Will be interesting to see how it plays out. Would suck to be a Jacuzzi dealer/tech.
BullFrogSpasMN:
--- Quote from: CanadianSpaTech on December 19, 2022, 05:50:52 pm ---
--- Quote from: BullFrogSpasMN on December 19, 2022, 03:17:57 pm ---
--- Quote from: Ripper238 on December 19, 2022, 01:53:58 pm ---Wow. Looks like they will come out and repair as apposed to a full recall and return.
Wonder how hot they got? Don't they use Balboa?
--- End quote ---
It appears to be just a faulty temp sensor so I'm sure Jacuzzi will just send out new sensors + pay a flat fee to the dealer for each spa they have to replace them on.
--- End quote ---
Factory going to pay the travel time to and from each job? Can't charge the customer. Will be interesting to see how it plays out. Would suck to be a Jacuzzi dealer/tech.
--- End quote ---
I'm just trying to remember what Hot Springs/Watkins did back in the early 2000's when they had a massive heater recall, it was so many years ago but I believe they just shipped the heaters to the local dealers and then paid a flat fee for each one replaced which means the dealer(s) will get shafted cause if you have a customer lets say 50-60 miles from your store and your paying a tech $25 an hour driving a loaded out service van you know there gonna lose money on those situations. I love when the Costco/internet crap brands randomly call my store "We have opportunity for you to service a few of our spas locally, we'll pay you $75 per trip + parts, ohh and the customer is 37 miles from your store" usually they get the hint when I bust out laughing
CanadianSpaTech:
--- Quote from: BullFrogSpasMN on December 20, 2022, 03:20:43 pm ---
--- Quote from: CanadianSpaTech on December 19, 2022, 05:50:52 pm ---
--- Quote from: BullFrogSpasMN on December 19, 2022, 03:17:57 pm ---
--- Quote from: Ripper238 on December 19, 2022, 01:53:58 pm ---Wow. Looks like they will come out and repair as apposed to a full recall and return.
Wonder how hot they got? Don't they use Balboa?
--- End quote ---
It appears to be just a faulty temp sensor so I'm sure Jacuzzi will just send out new sensors + pay a flat fee to the dealer for each spa they have to replace them on.
--- End quote ---
Factory going to pay the travel time to and from each job? Can't charge the customer. Will be interesting to see how it plays out. Would suck to be a Jacuzzi dealer/tech.
--- End quote ---
I'm just trying to remember what Hot Springs/Watkins did back in the early 2000's when they had a massive heater recall, it was so many years ago but I believe they just shipped the heaters to the local dealers and then paid a flat fee for each one replaced which means the dealer(s) will get shafted cause if you have a customer lets say 50-60 miles from your store and your paying a tech $25 an hour driving a loaded out service van you know there gonna lose money on those situations. I love when the Costco/internet crap brands randomly call my store "We have opportunity for you to service a few of our spas locally, we'll pay you $75 per trip + parts, ohh and the customer is 37 miles from your store" usually they get the hint when I bust out laughing
--- End quote ---
[/color]
Even if you charge an outrageous "trip" fee the job will usually take a second trip if brand specific parts are needed cutting out any profit. No Thanks
This is just another reason to but local from a reputable dealer... and why dealers pay their techs peanuts
Ripper238:
Service for hot tubs must be a huge loss for company's if the manufacturers are paying so little for warrantied service. $75 barely covers the gas and let alone time and insurance...
BullFrogSpasMN:
--- Quote from: Ripper238 on January 02, 2023, 03:38:17 pm ---Service for hot tubs must be a huge loss for company's if the manufacturers are paying so little for warrantied service. $75 barely covers the gas and let alone time and insurance...
--- End quote ---
That's why 99% of companies now charge a 'trip fee' for warranty service work...manufacturer covers the time + parts onsite but companies collect the trip fee to help offset costs of travel time/gas/etc...I've seen them range from $75-$150 from most companies but ya generally speaking nobody is making profit off warranty work that's for sure, simply covering their costs.
Navigation
[0] Message Index
[#] Next page
[*] Previous page
Go to full version