Original > Hot Tub Forum

Advice sought regarding new, but non-functioning, Artesian Island Antigua tub

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cgoforth77:

--- Quote from: CanadianSpaTech on February 26, 2022, 01:26:44 pm ---Where is it leaking at the pump? Can it not be rebuilt? Is it possible it is just a bad 0-ring or seal to could be replaced? If the motor runs they should be able to make it not leak. There are pumps available online (full retail) so I'm sure the MFG can get them but getting parts can be tricky absolutely. Could you bypass the pump and add a T valve or ball valve that you could open every other week to flow chemicals through it and not go stagnant. Not ideal but at least you are running. Do they have a floor model or another spa in stock they could scavenge the part from? I don't know the whole story but have to say if I sold you the spa I would not leave your house until it was running with or without a replacement pump. I would anonymously calling their (MFG) parts department and see if they will sell you one at their full retail price and see if they bite. If they say sure I've got one sitting on the shelf what's your CC number then you have them in a bind and can raise bloody H e double hockey sticks. If they say sorry out of stock then at least you know you are getting good information and can focus on bandaging it together until it comes in and IMO the dealer needs to step up and get it going stat but again JMO (just my opinion) without all the facts.

Unfortunate to hear several poor reviews. They have enjoyed very good reviews for a while now. Will have to keep an eye on them and see if it continues.

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I'm not sure where at the pump exactly it is leaking and I don't have the expertise to determine if it could be fixed. After the hot tub installed, it was easy to see it was leaking somewhere as the water level was dropping and there was water underneath and around the tub. The dealer tech came back and determined it was the pump for the microsilk function and said they would need to order a new one. It was only when I followed-up two weeks later that they said it wouldn't be available until April (which given their history of delays I'm not even confident in that). Good idea about looking for the part myself and then, if I can find it, raising hell with the dealer. Probably a long shot but worth checking.

cgoforth77:

--- Quote from: CanadianSpaTech on February 26, 2022, 01:29:10 pm ---This might come in handy... https://docplayer.net/197457857-2019-parts-book-2019-island-spas.html

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Thank you. Wish I could find a plumbing diagram though!

CanadianSpaTech:

Good idea about looking for the part myself and then, if I can find it, raising hell with the dealer. Probably a long shot but worth checking.
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The dealer is waiting to get the part from Artesian. Contact Artesian directly and see if they have one available. The pump might be available through online sellers but you need to find out if Artesian has them in stock

cgoforth77:

--- Quote from: CanadianSpaTech on February 26, 2022, 10:47:11 pm ---
Good idea about looking for the part myself and then, if I can find it, raising hell with the dealer. Probably a long shot but worth checking.

--- End quote ---

The dealer is waiting to get the part from Artesian. Contact Artesian directly and see if they have one available. The pump might be available through online sellers but you need to find out if Artesian has them in stock
[/quote]

I already spoke with Artesian tech support directly and they said they won't have the part until April (which is what they told the dealer also). But I can get the pump make and model off the label and look elsewhere. 

A.O.:
I wonder if you could find a third party repair guy to come have a look, they might have an idea, yes it will cost you a couple bucks, but you might get your tub running.

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