Original > Hot Tub Forum

Terrible Repair Experience. Need Advice

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Spatech_tuo:

--- Quote from: d00nut on January 26, 2022, 02:40:27 pm ---If you follow cranbiz's advice, know that would end all future business with that dealership.

Are they unresponsive?

As I normally suggest, talk to them first.  I'd ask for a courtesy call seeing as you've already paid twice and replaced everything they suggested with no results. 

A credit card charge back without any attempt on your end to get it resolved will basically close the door on that dealership ever helping you again.  So, I'd say that is the nuclear option.

It's an option, but only if everything else fails... IMO

--- End quote ---

Sounds like he needs another dealer's service or an independent tech so I'd file the claim with my credit card and be happy to be done with them (unless he's rural and doesn't really have any/many other options)!

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