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Overthinking First Hot Tub Purchase - Brand Differences
AnderSuitt:
--- Quote from: cranbiz on June 01, 2021, 12:03:32 pm ---Dealer, dealer, dealer. I can't stress this enough. A good dealer will make your life great, a poor dealer will make your life a living hell.
I bought an Artesian due to a lot of things, but dealer was a top consideration. The Hot Springs dealer blew me off on an appointment, which soured me to no end and made me question was that the support I was going to get, this removed them from consideration. The Vita/Bullfrog/Hydropool dealer salesman didn't know the products, was working from a 2017 product brochure, quoted me the wrong specs on the tub I was most interested in and none of the tubs that fit my requirements were comfortable to dry sit in. The dealer I ultimately bought from was responsive to all my questions, let us sit in many different tubs, set up a wet test of a tub that was really close to the one I bought and no pressure. This dealer is close to 2 hours away from me.
They were also really responsive when I needed a different cover lifter (not their fault, mine for assuming the direction of the cover opening as I have a rectangular tub) had a small problem with pump 2. The tech quickly called me back and instantly diagnosed the problem, which I was able to quickly resolve (it was airbound).
It's only been a week but so far, I am extremely happy with my Artesian and my dealer.
--- End quote ---
Thanks! I feel good about both the Hot Spring and Bullfrog dealers. Both took their time to explain the tubs and features. Both have their own techs with great reviews. Sounds like I may just have to flip a coin. Ha!
LA12189:
--- Quote from: AnderSuitt on June 01, 2021, 02:54:50 pm ---
--- Quote from: cranbiz on June 01, 2021, 12:03:32 pm ---Dealer, dealer, dealer. I can't stress this enough. A good dealer will make your life great, a poor dealer will make your life a living hell.
I bought an Artesian due to a lot of things, but dealer was a top consideration. The Hot Springs dealer blew me off on an appointment, which soured me to no end and made me question was that the support I was going to get, this removed them from consideration. The Vita/Bullfrog/Hydropool dealer salesman didn't know the products, was working from a 2017 product brochure, quoted me the wrong specs on the tub I was most interested in and none of the tubs that fit my requirements were comfortable to dry sit in. The dealer I ultimately bought from was responsive to all my questions, let us sit in many different tubs, set up a wet test of a tub that was really close to the one I bought and no pressure. This dealer is close to 2 hours away from me.
They were also really responsive when I needed a different cover lifter (not their fault, mine for assuming the direction of the cover opening as I have a rectangular tub) had a small problem with pump 2. The tech quickly called me back and instantly diagnosed the problem, which I was able to quickly resolve (it was airbound).
It's only been a week but so far, I am extremely happy with my Artesian and my dealer.
--- End quote ---
Thanks! I feel good about both the Hot Spring and Bullfrog dealers. Both took their time to explain the tubs and features. Both have their own techs with great reviews. Sounds like I may just have to flip a coin. Ha!
--- End quote ---
Hello...we're in Baton Rouge and we just started our journey searching for our perfect Hot Tub. We are a family of three and looking for a 5 people SPA max with maybe a lounger. May I ask you where in Louisiana you found dealers that made you feel the most comfortable? I can't really say that I trust the Facebook reviews 100%. The one that keeps coming back in my searches is the one on Perkins Rd and Seigan Ln in our hometown. Thanks in advance for any advise you may provide!
AnderSuitt:
--- Quote from: LA12189 on June 01, 2021, 03:11:24 pm ---
--- Quote from: AnderSuitt on June 01, 2021, 02:54:50 pm ---
--- Quote from: cranbiz on June 01, 2021, 12:03:32 pm ---Dealer, dealer, dealer. I can't stress this enough. A good dealer will make your life great, a poor dealer will make your life a living hell.
I bought an Artesian due to a lot of things, but dealer was a top consideration. The Hot Springs dealer blew me off on an appointment, which soured me to no end and made me question was that the support I was going to get, this removed them from consideration. The Vita/Bullfrog/Hydropool dealer salesman didn't know the products, was working from a 2017 product brochure, quoted me the wrong specs on the tub I was most interested in and none of the tubs that fit my requirements were comfortable to dry sit in. The dealer I ultimately bought from was responsive to all my questions, let us sit in many different tubs, set up a wet test of a tub that was really close to the one I bought and no pressure. This dealer is close to 2 hours away from me.
They were also really responsive when I needed a different cover lifter (not their fault, mine for assuming the direction of the cover opening as I have a rectangular tub) had a small problem with pump 2. The tech quickly called me back and instantly diagnosed the problem, which I was able to quickly resolve (it was airbound).
It's only been a week but so far, I am extremely happy with my Artesian and my dealer.
--- End quote ---
Thanks! I feel good about both the Hot Spring and Bullfrog dealers. Both took their time to explain the tubs and features. Both have their own techs with great reviews. Sounds like I may just have to flip a coin. Ha!
--- End quote ---
Hello...we're in Baton Rouge and we just started our journey searching for our perfect Hot Tub. We are a family of three and looking for a 5 people SPA max with maybe a lounger. May I ask you where in Louisiana you found dealers that made you feel the most comfortable? I can't really say that I trust the Facebook reviews 100%. The one that keeps coming back in my searches is the one on Perkins Rd and Seigan Ln in our hometown. Thanks in advance for any advise you may provide!
--- End quote ---
Hi - I've been looking at Hot Spring at Clearwater on Sherwood Forest and Bullfrog at Ducky's in Metairie. Clearwater seems to be getting pretty consistent monthly orders in and Bullfrog said that they are getting monthly allotments, as well.
I did go by Splash on Seigen. They carry the Artisian Elite and South Seas Spas lines. I actually went by there today and they don't have much in stock, but have some coming in within the next several weeks. They felt confident that theirs were the best (like everyone else). I've just read some terrible reviews online that make me hesitate. There is also AMA in Metairie. They carry Caldera and Artisian I believe. I haven't been there or called them to see what their prices/time lines look like.
LA12189:
--- Quote from: AnderSuitt on June 01, 2021, 07:01:54 pm ---
--- Quote from: LA12189 on June 01, 2021, 03:11:24 pm ---
--- Quote from: AnderSuitt on June 01, 2021, 02:54:50 pm ---
--- Quote from: cranbiz on June 01, 2021, 12:03:32 pm ---Dealer, dealer, dealer. I can't stress this enough. A good dealer will make your life great, a poor dealer will make your life a living hell.
I bought an Artesian due to a lot of things, but dealer was a top consideration. The Hot Springs dealer blew me off on an appointment, which soured me to no end and made me question was that the support I was going to get, this removed them from consideration. The Vita/Bullfrog/Hydropool dealer salesman didn't know the products, was working from a 2017 product brochure, quoted me the wrong specs on the tub I was most interested in and none of the tubs that fit my requirements were comfortable to dry sit in. The dealer I ultimately bought from was responsive to all my questions, let us sit in many different tubs, set up a wet test of a tub that was really close to the one I bought and no pressure. This dealer is close to 2 hours away from me.
They were also really responsive when I needed a different cover lifter (not their fault, mine for assuming the direction of the cover opening as I have a rectangular tub) had a small problem with pump 2. The tech quickly called me back and instantly diagnosed the problem, which I was able to quickly resolve (it was airbound).
It's only been a week but so far, I am extremely happy with my Artesian and my dealer.
--- End quote ---
Thanks! I feel good about both the Hot Spring and Bullfrog dealers. Both took their time to explain the tubs and features. Both have their own techs with great reviews. Sounds like I may just have to flip a coin. Ha!
--- End quote ---
Hello...we're in Baton Rouge and we just started our journey searching for our perfect Hot Tub. We are a family of three and looking for a 5 people SPA max with maybe a lounger. May I ask you where in Louisiana you found dealers that made you feel the most comfortable? I can't really say that I trust the Facebook reviews 100%. The one that keeps coming back in my searches is the one on Perkins Rd and Seigan Ln in our hometown. Thanks in advance for any advise you may provide!
--- End quote ---
Hi - I've been looking at Hot Spring at Clearwater on Sherwood Forest and Bullfrog at Ducky's in Metairie. Clearwater seems to be getting pretty consistent monthly orders in and Bullfrog said that they are getting monthly allotments, as well.
I did go by Splash on Seigen. They carry the Artisian Elite and South Seas Spas lines. I actually went by there today and they don't have much in stock, but have some coming in within the next several weeks. They felt confident that theirs were the best (like everyone else). I've just read some terrible reviews online that make me hesitate. There is also AMA in Metairie. They carry Caldera and Artisian I believe. I haven't been there or called them to see what their prices/time lines look like.
--- End quote ---
@AnderSuitt, thank you so much for the reply and the leads. I'll be checking the ones you recommended and add them to my list. also looking at a few dealers in Houston as they have a wee bit more choices.
cranbiz:
--- Quote from: AnderSuitt on June 01, 2021, 07:01:54 pm ---
--- Quote from: LA12189 on June 01, 2021, 03:11:24 pm ---
--- Quote from: AnderSuitt on June 01, 2021, 02:54:50 pm ---
--- Quote from: cranbiz on June 01, 2021, 12:03:32 pm ---Dealer, dealer, dealer. I can't stress this enough. A good dealer will make your life great, a poor dealer will make your life a living hell.
I bought an Artesian due to a lot of things, but dealer was a top consideration. The Hot Springs dealer blew me off on an appointment, which soured me to no end and made me question was that the support I was going to get, this removed them from consideration. The Vita/Bullfrog/Hydropool dealer salesman didn't know the products, was working from a 2017 product brochure, quoted me the wrong specs on the tub I was most interested in and none of the tubs that fit my requirements were comfortable to dry sit in. The dealer I ultimately bought from was responsive to all my questions, let us sit in many different tubs, set up a wet test of a tub that was really close to the one I bought and no pressure. This dealer is close to 2 hours away from me.
They were also really responsive when I needed a different cover lifter (not their fault, mine for assuming the direction of the cover opening as I have a rectangular tub) had a small problem with pump 2. The tech quickly called me back and instantly diagnosed the problem, which I was able to quickly resolve (it was airbound).
It's only been a week but so far, I am extremely happy with my Artesian and my dealer.
--- End quote ---
Thanks! I feel good about both the Hot Spring and Bullfrog dealers. Both took their time to explain the tubs and features. Both have their own techs with great reviews. Sounds like I may just have to flip a coin. Ha!
--- End quote ---
Hello...we're in Baton Rouge and we just started our journey searching for our perfect Hot Tub. We are a family of three and looking for a 5 people SPA max with maybe a lounger. May I ask you where in Louisiana you found dealers that made you feel the most comfortable? I can't really say that I trust the Facebook reviews 100%. The one that keeps coming back in my searches is the one on Perkins Rd and Seigan Ln in our hometown. Thanks in advance for any advise you may provide!
--- End quote ---
Hi - I've been looking at Hot Spring at Clearwater on Sherwood Forest and Bullfrog at Ducky's in Metairie. Clearwater seems to be getting pretty consistent monthly orders in and Bullfrog said that they are getting monthly allotments, as well.
I did go by Splash on Seigen. They carry the Artisian Elite and South Seas Spas lines. I actually went by there today and they don't have much in stock, but have some coming in within the next several weeks. They felt confident that theirs were the best (like everyone else). I've just read some terrible reviews online that make me hesitate. There is also AMA in Metairie. They carry Caldera and Artisian I believe. I haven't been there or called them to see what their prices/time lines look like.
--- End quote ---
If the bad reviews are about the dealer, I would pass on them. While Artesians are great tubs, you don't want a bad dealer. Seems like you have a bunch of good manufacturers available, just pick the tub you are most comfortable in and the dealer that you feel good about.
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