Original > Hot Tub Forum
Gullible Guy is Gullible (or How I Deluded Myself on an On-Time HT Delivery)
Spatech_tuo:
--- Quote from: cranbiz on May 04, 2021, 04:27:09 pm ---I'll bet, in February, that was the latest data the dealer had. I also wouldn't be surprised if he didn't add a small fudge factor to the timeline. I know my dealer did.
I also would have liked a bit better communications but I can also imagine the nightmare that would be, calling everyone with a tub on order to say, oh, your tub is now delayed another month.
I didn't nag my dealer but everytime I called them, I feel I was getting the best info they had at the time. My dealer also has insight to Artesian production schedules and I'm sure if they knew that it would not be until this week for my tub to ship, he would have told me.
--- End quote ---
I would certainly bet otherwise.
What dealer could take a new order in February 2021 and expect a May 2021 delivery? Maybe if a customer was taking over a cancelled order from someone else purchased months prior to that but that wasn't mentioned and if so I'd expect any dealer would tell them how lucky they were to have been at the right place, right time.
HoW2001:
--- Quote from: Spatech_tuo on May 04, 2021, 06:00:00 pm ---
--- Quote from: cranbiz on May 04, 2021, 04:27:09 pm ---I'll bet, in February, that was the latest data the dealer had. I also wouldn't be surprised if he didn't add a small fudge factor to the timeline. I know my dealer did.
I also would have liked a bit better communications but I can also imagine the nightmare that would be, calling everyone with a tub on order to say, oh, your tub is now delayed another month.
I didn't nag my dealer but everytime I called them, I feel I was getting the best info they had at the time. My dealer also has insight to Artesian production schedules and I'm sure if they knew that it would not be until this week for my tub to ship, he would have told me.
--- End quote ---
I would certainly bet otherwise.
What dealer could take a new order in February 2021 and expect a May 2021 delivery? Maybe if a customer was taking over a cancelled order from someone else purchased months prior to that but that wasn't mentioned and if so I'd expect any dealer would tell them how lucky they were to have been at the right place, right time.
--- End quote ---
What they told me was they had been placing rolling orders and you could buy one off of their order list (literally, presented various models with options/colors and delivery dates) or place your own custom order and wait 1 year plus. I got the same story from the Hot Springs dealer, so it seemed legit.
Sammi:
I think its all over the board with dealers. I ordered my HS ed. at the beginning of August and was told delivery the end of August. I had been following this forum at that point and was shocked and couldn't believe it. I subsequently got delay and received the tub Sept 9thish. Basically a 10 delay with a holiday weekend included. I got lucky.
I was picking up some chemicals 3 weeks ago and overheard said dealer going through their queue with a potential customer on the phone. They went through every anticipated truck and said their first available tub of any model was July 29th. Now - those tubs could for sure experience delays, but from my experience I had my dealer kept me up to speed on everything including the 10 day delay.
The dealers on here have, can, and will chime im, but ultimately if you have a good dealer they'll pass along he best info they get from the manufacturer. The dealer can't control the info they get whether its good or bad.
On a side note my dealer had a floor full of models filled for wet testing. They aren't selling the floor models either right now. I'm shocked they have stock to do that.
cranbiz:
--- Quote from: Spatech_tuo on May 04, 2021, 06:00:00 pm ---
--- Quote from: cranbiz on May 04, 2021, 04:27:09 pm ---I'll bet, in February, that was the latest data the dealer had. I also wouldn't be surprised if he didn't add a small fudge factor to the timeline. I know my dealer did.
I also would have liked a bit better communications but I can also imagine the nightmare that would be, calling everyone with a tub on order to say, oh, your tub is now delayed another month.
I didn't nag my dealer but everytime I called them, I feel I was getting the best info they had at the time. My dealer also has insight to Artesian production schedules and I'm sure if they knew that it would not be until this week for my tub to ship, he would have told me.
--- End quote ---
I would certainly bet otherwise.
What dealer could take a new order in February 2021 and expect a May 2021 delivery? Maybe if a customer was taking over a cancelled order from someone else purchased months prior to that but that wasn't mentioned and if so I'd expect any dealer would tell them how lucky they were to have been at the right place, right time.
--- End quote ---
New factory order, sure, those were not being quoted for May delivery. My dealer was quoting early 2022 delivery for new factory orders. Mine was an unsold tub in an order placed in August 2020. My friend, who bought at the same time had a tub that was ordered Oct 2020, he was told at the end of January that it was expected at that time for July delivery. That has now "officially" slipped to late August and in reality, we expect it late September to late October.
Sam:
This is the same throughout the entire industry. We've been taking what the manufacturers are telling us and adding more padding to cover our butt. Even with the additional time, we are still not meeting projections. It's just absolutely bonkers. We are letting people cancel at any time and when they do, those spas are selling before we hang up the phone.
At the end of the day, I think most dealers are trying to be honest and are giving the best information that they have at the time. Unfortunately, new unforeseen supply chain issues continue to pop up. It's getting frustrating to continually get yelled at by customers. I promise, we aren't trying to be shady.
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