Original > Hot Tub Forum
Gullible Guy is Gullible (or How I Deluded Myself on an On-Time HT Delivery)
HoW2001:
--- Quote from: cranbiz on May 13, 2021, 02:32:16 pm ---Just got the call I have been waiting for. My Artesian Nevis just arrived at my dealer and will be installed next Friday.
So, travel time from Las Vegas to Raleigh was 6 days and my tub ended up being delayed about 14 weeks from the first info given to my dealer. My dealer did set expectations for late March to mid April delivery though when we put the deposit on it.
This tub was ordered by my dealer last October as part of a stocking shipment. Just to give y'all an idea of current lead times.
--- End quote ---
See, this is the kind of information it would be helpful to get from dealers.
BullFrogSpasMN:
--- Quote from: HoW2001 on May 13, 2021, 11:59:13 pm ---
--- Quote from: cranbiz on May 13, 2021, 02:32:16 pm ---Just got the call I have been waiting for. My Artesian Nevis just arrived at my dealer and will be installed next Friday.
So, travel time from Las Vegas to Raleigh was 6 days and my tub ended up being delayed about 14 weeks from the first info given to my dealer. My dealer did set expectations for late March to mid April delivery though when we put the deposit on it.
This tub was ordered by my dealer last October as part of a stocking shipment. Just to give y'all an idea of current lead times.
--- End quote ---
See, this is the kind of information it would be helpful to get from dealers.
--- End quote ---
No dealer is purposely keeping updates and/or information a secret from consumers, the problem is even some of the CEO's of these manufacturers don't know when raw goods will land in order to build these spas. Trust me as a dealer I want the damn thing out of my warehouse and into your backyard more than you do, nobody gets paid until it's delivered and in your yard.
Hottubguy:
--- Quote from: BullFrogSpasMN on May 14, 2021, 03:29:11 pm ---
--- Quote from: HoW2001 on May 13, 2021, 11:59:13 pm ---
--- Quote from: cranbiz on May 13, 2021, 02:32:16 pm ---Just got the call I have been waiting for. My Artesian Nevis just arrived at my dealer and will be installed next Friday.
So, travel time from Las Vegas to Raleigh was 6 days and my tub ended up being delayed about 14 weeks from the first info given to my dealer. My dealer did set expectations for late March to mid April delivery though when we put the deposit on it.
This tub was ordered by my dealer last October as part of a stocking shipment. Just to give y'all an idea of current lead times.
--- End quote ---
See, this is the kind of information it would be helpful to get from dealers.
--- End quote ---
No dealer is purposely keeping updates and/or information a secret from consumers, the problem is even some of the CEO's of these manufacturers don't know when raw goods will land in order to build these spas. Trust me as a dealer I want the damn thing out of my warehouse and into your backyard more than you do, nobody gets paid until it's delivered and in your yard.
--- End quote ---
Right on and I’ve noticed some things change by The day. Also until the load is confirmed shipped we don’t always know if everything that was is supposed to be on the truck is actually on it. I’ve stopped giving timeframes all together. Giving like 120 day ranges. It’s real tough operating like this right now
The Wizard of Spas:
--- Quote from: CanadianSpaTech on May 13, 2021, 10:49:12 pm ---Next up... Chlorine tablet shortage. If you use it...stock up
--- End quote ---
I very much hope you're not using Tri-Chlor tablets. Most manufacturers I know do not warranty Tri-Chlor. Just a heads-up.
cranbiz:
--- Quote from: Hottubguy on May 14, 2021, 07:13:40 pm ---
--- Quote from: BullFrogSpasMN on May 14, 2021, 03:29:11 pm ---
--- Quote from: HoW2001 on May 13, 2021, 11:59:13 pm ---
--- Quote from: cranbiz on May 13, 2021, 02:32:16 pm ---Just got the call I have been waiting for. My Artesian Nevis just arrived at my dealer and will be installed next Friday.
So, travel time from Las Vegas to Raleigh was 6 days and my tub ended up being delayed about 14 weeks from the first info given to my dealer. My dealer did set expectations for late March to mid April delivery though when we put the deposit on it.
This tub was ordered by my dealer last October as part of a stocking shipment. Just to give y'all an idea of current lead times.
--- End quote ---
See, this is the kind of information it would be helpful to get from dealers.
--- End quote ---
No dealer is purposely keeping updates and/or information a secret from consumers, the problem is even some of the CEO's of these manufacturers don't know when raw goods will land in order to build these spas. Trust me as a dealer I want the damn thing out of my warehouse and into your backyard more than you do, nobody gets paid until it's delivered and in your yard.
--- End quote ---
Right on and I’ve noticed some things change by The day. Also until the load is confirmed shipped we don’t always know if everything that was is supposed to be on the truck is actually on it. I’ve stopped giving timeframes all together. Giving like 120 day ranges. It’s real tough operating like this right now
--- End quote ---
While my dealer did not call with continuous updates (which I did not ask for nor expect) They were always willing to check and give me the latest status when I called them. I also did not try to be a pest. When the initial delivery estimate came, I called for an update, They then gave me the best estimate they had, based on info from Artesian. When that passed by 2 weeks, I called again and this latest info they got and passed on was accurate, but I was also expecting last minute changed based on supply chain issues.
I know that the dealer doesn't want to sit on customer inventory, They only got a 25% deposit, They want it delivered and paid for.
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