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Artesian Spas-Horrible Customer Service
Mjerila:
My dealer is has been closed for two days now. I am having a problem with my brand new spa!!! The jets don’t stay on. My jet 1 is suppose to have 2 speeds and it is only giving me 1 speed.
I called Artesian Spas. What a joke!!! No customer service!!!! They won’t even talk to me!!!! What kind of company is that. They say they don’t have that department, but my dealer can get that department???? So they lie to me now!!!
Anyone experience this type of poor customer service from Artesian or with your spa company???
BullFrogSpasMN:
The local dealer is responsible for service, I don't think all manufacturers have a consumer based tech support line, good news is it sounds like you still have low speed so the spa should circulate and heat until you can get your local dealer out.
swilly1000:
--- Quote from: Mjerila on June 29, 2020, 03:43:05 pm ---My dealer is has been closed for two days now. I am having a problem with my brand new spa!!! The jets don’t stay on. My jet 1 is suppose to have 2 speeds and it is only giving me 1 speed.
I called Artesian Spas. What a joke!!! No customer service!!!! They won’t even talk to me!!!! What kind of company is that. They say they don’t have that department, but my dealer can get that department???? So they lie to me now!!!
Anyone experience this type of poor customer service from Artesian or with your spa company???
--- End quote ---
Horrible customer service? Good God look around you. The hot tub and pool industry can't keep up with unbelievable unanticipated demand because of cacooning caused by COVID but it has to be all about your two day wait for service while they are closed.
Your dealer is your primary point of contact. Talk to them. If you're losing your s**t over a two day closure when there's a pandemic all around you - especially if you live in the United States of COVID Revival - I wouldn't want to be that dealer who has to take your call.
Artesian is a great brand. You will get taken care of. Stop over reacting, jumping to knee-jerk conclusions and chill out. Holy crap.
Hottubguy:
--- Quote from: swilly1000 on June 29, 2020, 06:05:53 pm ---
--- Quote from: Mjerila on June 29, 2020, 03:43:05 pm ---My dealer is has been closed for two days now. I am having a problem with my brand new spa!!! The jets don’t stay on. My jet 1 is suppose to have 2 speeds and it is only giving me 1 speed.
I called Artesian Spas. What a joke!!! No customer service!!!! They won’t even talk to me!!!! What kind of company is that. They say they don’t have that department, but my dealer can get that department???? So they lie to me now!!!
Anyone experience this type of poor customer service from Artesian or with your spa company???
--- End quote ---
Horrible customer service? Good God look around you. The hot tub and pool industry can't keep up with unbelievable unanticipated demand because of cacooning caused by COVID but it has to be all about your two day wait for service while they are closed.
Your dealer is your primary point of contact. Talk to them. If you're losing your s**t over a two day closure when there's a pandemic all around you - especially if you live in the United States of COVID Revival, I wouldn't want to be that dealer who has to take your call.
Artesian is a great brand. You will get taken care of. Stop over reacting, jumping to knee-jerk conclusions and chill out. Holy crap.
--- End quote ---
Pretty much my first thought as well. Glad I didn’t sell that one!
swilly1000:
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