Original > Hot Tub Forum
How's Business?
CanadianSpaTech:
Here in Ontario Canada we are all shut down with only "Non Essential" businesses closed by law. All retail stores are closed or should be. As a Service Tech I can still work without ever coming into contact with the homeowner/customer. All the jobs I have done since this all started in early March I have not come face to face with any customers. Couldn't tell you what any of them even look like. I phone them when I arrive and then when the job is complete then collect payment by e transfer. With most people stuck at home they are using their spas more than ever one would think that business would be steady especially this time of years when folks are opening up their spas from Winter. But it has been very slow completing only 4 jobs this week when 10-20 would be the norm. Not even getting the normal phone traffic with customers calling just to ask questions. Hoping it will pick up with the steady warmer weather setting in.
How's Business in your area?
Are you Open, Closed, business as usual?
Any issues ordering new spa stock from manufacturers?
Regards CST
Hottubguy:
Storefront is closed. Selling a few spas virtually. Doing a lot of facetime, text and stuff like that. Service we doing the same as you. I carry Nordic (closed down for at least another 2 weeks), Caldera (closed for at least another week) and Marquis (open and manufacturing). I think most manufacturers are closed except for Marquis and I believe Bullfrog. Luckily for me I have plenty of tubs in stock to get me through this. Traffic on new sales slowed up a lot this week but talking to a few promising leads right now. I am working out of my store by myself so at least I am available for service questions, doing chemical deliveries after hours and talking to people about new tubs
Sludge Factory:
--- Quote from: Hottubguy on March 28, 2020, 11:06:56 am ---Storefront is closed. Selling a few spas virtually. Doing a lot of facetime, text and stuff like that. Service we doing the same as you. I carry Nordic (closed down for at least another 2 weeks), Caldera (closed for at least another week) and Marquis (open and manufacturing). I think most manufacturers are closed except for Marquis and I believe Bullfrog. Luckily for me I have plenty of tubs in stock to get me through this. Traffic on new sales slowed up a lot this week but talking to a few promising leads right now. I am working out of my store by myself so at least I am available for service questions, doing chemical deliveries after hours and talking to people about new tubs
--- End quote ---
Do you think dealers are more inclined to deal now or is it the opposite that they want to make as much on what inventory they do have?
Hottubguy:
--- Quote from: Sludge Factory on March 30, 2020, 09:15:47 am ---
--- Quote from: Hottubguy on March 28, 2020, 11:06:56 am ---Storefront is closed. Selling a few spas virtually. Doing a lot of facetime, text and stuff like that. Service we doing the same as you. I carry Nordic (closed down for at least another 2 weeks), Caldera (closed for at least another week) and Marquis (open and manufacturing). I think most manufacturers are closed except for Marquis and I believe Bullfrog. Luckily for me I have plenty of tubs in stock to get me through this. Traffic on new sales slowed up a lot this week but talking to a few promising leads right now. I am working out of my store by myself so at least I am available for service questions, doing chemical deliveries after hours and talking to people about new tubs
--- End quote ---
Do you think dealers are more inclined to deal now or is it the opposite that they want to make as much on what inventory they do have?
--- End quote ---
You were already getting killer prices. I don't see how they would go any lower
castletonia:
--- Quote from: Sludge Factory on March 30, 2020, 09:15:47 am ---
--- Quote from: Hottubguy on March 28, 2020, 11:06:56 am ---Storefront is closed. Selling a few spas virtually. Doing a lot of facetime, text and stuff like that. Service we doing the same as you. I carry Nordic (closed down for at least another 2 weeks), Caldera (closed for at least another week) and Marquis (open and manufacturing). I think most manufacturers are closed except for Marquis and I believe Bullfrog. Luckily for me I have plenty of tubs in stock to get me through this. Traffic on new sales slowed up a lot this week but talking to a few promising leads right now. I am working out of my store by myself so at least I am available for service questions, doing chemical deliveries after hours and talking to people about new tubs
--- End quote ---
Do you think dealers are more inclined to deal now or is it the opposite that they want to make as much on what inventory they do have?
--- End quote ---
I actually don't think it's either. I'm not going to devalue my product by blowing anything out at margins that are not sustainable for business and I'm not also going to price gouge due to lower expected volume. It's business as usual for me in terms of pricing. Plus, as hottubguy already mentioned, your dealer is super aggressive on pricing and even on high volume, I don't know how he could survive long term on those margins.
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