Original > Hot Tub Forum
Help with selecting a hot tub please
CanadianSpaTech:
--- Quote from: The Wizard of Spas on March 05, 2020, 12:55:16 pm ---
I now tell those who have to negotiate for the "best price" to walk away at whatever the bottom price offered is. If they give you a better price in a few days, that will be more likely the bottom-dollar. If they don't then there is your answer.
I hope this helps.
--- End quote ---
I Agree. Always ask if the salesman is on commission. Know their motivation. The more he/she can get out of you the more they will make. They have to make a risk/reward assessment about you. A good commission salesman will always hold a little back to cover risk in case you walk. They can't call you after you have walked with nothing left to offer. Like WOS says the number you get after the call back will likely be closer to the bottom number...but wait there's more...lol even after you get to that bottom number and you are confident in the deal play hardball tell them I will accept the price BUT I also want 2 free service calls and 10-15% off on all future in store purchases neither of which will cut into their commission today and not worth it to them to loose the sale over. May the best man win. FYI after you sign on the bottom line A) you have lost all leverage going forward and B) this is likely the last time you will ever talk to the salesman again. Going forward it will be customer service/service department you deal with.
JMO
d00nut:
--- Quote from: CanadianSpaTech on March 05, 2020, 02:21:05 pm ---FYI after you sign on the bottom line A) you have lost all leverage going forward and B) this is likely the last time you will ever talk to the salesman again. Going forward it will be customer service/service department you deal with.
--- End quote ---
A) Maybe in your business, but not in mine. I feel like a lot of dealers who got it right sell based on relationships. Once someone signs on the dotted line for us, there are a lot of ways out of any agreement, especially since 90% of our deposits are 100% refundable up till delivery. If you sign on the bottom line and feel like you are giving up all freedom... DONT SIGN. That is called a red flag.
B) How many dealers have you worked for or with? Again, about 90% of the ones I have met are like me. What is a customer service department? Oh... it's our salespeople, who also are our point people for helping out with watercare and overall customer satisfaction. True, I do have separate service techs... but a whole customer service department? Certainly we are not big enough to have something like that... maybe one day... in the distant future.
castletonia:
Maybe I don't fit the bill for a "good commissioned salesman" then. When my customer's ask for my best, take it or leave it price, I provide that to them.
Working in a small business, I wear a lot of hats (customer service, triage phone calls, water testing, etc) and I have better things to do than lead along a customer trying to eke out an extra $100-$200. I value my time just as much as you value yours. If my best price isn't good enough, then maybe it wasn't meant to be. Either I didn't do my job good enough and explain the value behind buying the product and company I represent, your budget and expectations were not in alignment with the price and value of my product, or someone else had a different hot tub that was less expensive.
FWIW, I just refunded a customer a deposit after they signed on the dotted line. They claimed that they could get the same hot tub I sold at a competing dealer for $1,500 less. I didn't blink an eye and refunded them. My price was my best price and that $1,500 difference wasn't worth it.
Hottubguy:
--- Quote from: d00nut on March 05, 2020, 04:23:12 pm ---
--- Quote from: CanadianSpaTech on March 05, 2020, 02:21:05 pm ---FYI after you sign on the bottom line A) you have lost all leverage going forward and B) this is likely the last time you will ever talk to the salesman again. Going forward it will be customer service/service department you deal with.
--- End quote ---
A) Maybe in your business, but not in mine. I feel like a lot of dealers who got it right sell based on relationships. Once someone signs on the dotted line for us, there are a lot of ways out of any agreement, especially since 90% of our deposits are 100% refundable up till delivery. If you sign on the bottom line and feel like you are giving up all freedom... DONT SIGN. That is called a red flag.
B) How many dealers have you worked for or with? Again, about 90% of the ones I have met are like me. What is a customer service department? Oh... it's our salespeople, who also are our point people for helping out with watercare and overall customer satisfaction. True, I do have separate service techs... but a whole customer service department? Certainly we are not big enough to have something like that... maybe one day... in the distant future.
--- End quote ---
Almost exactly this in my business as well. I own the company and sell probably 40%-50% of the tubs sold at my company. I deal with almost everyone and make it a point to introduce myself to each customer we do business with. My sales people are my customer service team as well. I don’t know any companies where the salesperson is 100% only a salesperson.
CanadianSpaTech:
JMO
Sorry Sludge Factory I'll end this here and try to get this post back on track for you.
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