Do corners on your 2023 A Series Bullfrog COVER have 8” radius? & are 2” SHORT!

[Davekro]

1)Are your 2023 A Series Bullfrog Branded covers short on the corners so that the skirt is spread at the corner, exposing the acrylic the same way as my posted pictures?

2)** I just noticed that the X6L has the same 7’4” x 6’8” dimensions, and the pics on the Bullfrog website show that the X6L’s corners have a much larger 8” radius than the A6L’s 4” radius corners. If Bullfrog uses one cover for both the A & X Series, the more expensive A Series gets a poor fit at the corners. / What the ?

3)Do all Bullfrog brand covers for the 2023 A Series fit this way? It seems like an extremely obvious design error, unless Bullfrog  just want to have one less cover to stock and make the more expensive A Series hot tub have an ill design fit on their covers. In 2022, all A Series Spas had 8” radius corners. The new 2023 A series design changed to 4” radius corners… But Bullfrog didn’t revise the 2023 A Series COVERS to match the newly designed tubs???


4)Is there only one cover for A series and X Series 2023 Bullfrog hot tubs, and that has the larger 8” radius? Bullfrog has a page showing the cover dimensions for 2023 to present and 2013 – 2022 and prior years. But I have noticed discrepancies between their website and the 2023 brochure, so I don’t put much stock in their spec saying that for 2023 all X & A Series covers have a 4” radius, especially when the cover I got with my A6L Series Select (mfg’d Oct. 2023) came with a cover with 8” radiuses!


This has bugged me for the two months I have had the tub, but my dealer is brand new -and- never returns calls, so I had not yet wasted my time asking him. I just received my Covermate Zero cover lifter, which I ordered myself, after not receiving it from my dealer after waiting for two months. The new Zero model requires drilling holes into the cover, so I want to be sure mine is not an anomaly, that this is the way ALL 2023 Bullfrog branded A Series covers are made, before I poke holes in my cover and would have a very hard time trying to swap it for another cover (if there is a 4” radius cover at all. /)
** After researching for this post, I just DID email my dealer with pics to see there IS a 4” radius cover and if he gave me the wrong cover.

On my 2023 A6L Select (310 Gal.) Bullfrog hot tub, the Bullfrog brand cover that I was given has a 8" radius at the corners. The radius of the corners of the hot tub are 4". This causes the cover’s corners to be short of the hot tubs actual acrylic shell’s corners by 2” at each corner.  In the attached pictures, the outer edges on all four of the Bullfrog cover’s sides, are aligned evenly with the edges of the hot tub. The length and width are even with the long (7'4") and shorter (6'8") spa dimensions.

Thanks for any feedback. I don't trust my dealer's response, if he even gives me one.

Cover LR corner by Dave Kroske, on Flickr

Cover LF corner by Dave Kroske, on Flickr

Cover RF corner by Dave Kroske, on Flickr

Cover RR corner by Dave Kroske, on Flickr

A6L with 4" Radius corners:
A6L Image by Dave Kroske, on Flickr

X6L with 8" Radius corners:
X6L Image by Dave Kroske, on Flickr

[cranbiz]

Why not go straight to Bullfrog?

Bullfrog Spas Contact Information
7017 West 11800 South, Herriman, UT 84096, United States of America
Customer Support: +1 (801) 307-3676

Didn't you buy a floor model/demo unit? If so, the dealer is probably responsible for the wrong cover being included. If it's a new order from Bullfrog, I would call them then get with your dealer with their response.

[Davekro]

Why not go straight to Bullfrog?

Bullfrog Spas Contact Information
7017 West 11800 South, Herriman, UT 84096, United States of America
Customer Support: +1 (801) 307-3676

Didn't you buy a floor model/demo unit? If so, the dealer is probably responsible for the wrong cover being included. If it's a new order from Bullfrog, I would call them then get with your dealer with their response.

Before actually purchasing the Bullfrog hot tub I had emailed a few questions to Bullfrog corporate via their website. I also called a few times and left messages. I never received any responses to any inquiries. It did not occur to me that again contacting Bullfrog would yield any different result.
[EDIT] After posting this here, I sent this question to Bullfrog via their website's message interface, which states a two business day response time. I also called them. The call went to voice mail and gave the message that no messages may be left. The VM is full. @BullFrogSpasMN , do you know if the A6's cover has the smaller radius that matches the corners of the A6's shell?

My dealer is a brand Bullfrog dealer. He was very responsive to my calls and email questions before I committed and paid cash for the tub. Literally since that day (Sat. 1/6/24), he has not returned numerous calls. When I do get a hold of him on the phone, he says he'll check on 'X' (which he had been asked about, emailed about and follow up emailed about repeatedly!) and get back to me. He - never - does .

I did email my dealer 4/9/24 the same pics I posted here asking if I got the wrong cover. No reply to date. I still love the Bullfrog A6L Select hot tub I got. He promised at the time of my (actual green) cash in full purchase, 1/6/24, a cover lifter. When I asked if he could get me the newest Covermate model (Zero) he said no problem, any lifter I wanted. Initially he said he could deliver the following week of 1/8/24. Then silence for two weeks. I knew he was just starting up doing the Costco Bullfrog Road show weekly for several weeks, so I cut him some slack at first. But after being ghosted for two weeks with no replies to emails or VM’s, thinking I might have been scammed, on 1/19/24 I drove an hour to a sister store where the owner of their small family chain of three stores was based at. The owner told me that the salesman, his stepson BTW, should never have told me it could be delivered that soon. He also said he was not good at getting back to customers (no kidding!) The owner promised a delivery date 1 1/2 weeks from then on 11/30/24. I said OK. I then decided to 'run in to my salesman' at a Costco he was doing a roadshow at. I asked since he had ghosted me for the two weeks -and- the delivery was much delayed from his original promise, would he be willing to throw in a Gecko in.Touch 2 Internet Kit. He said he would do that.

The morning of the delivery, I got a call that the delivery needed to be moved out three days to 2/2/24 because their air bag popped. I’m not happy, but, OK, stuff happens. At delivery, no cover lifter “it’s on back order”. He again confirms he is ok throwing in the Gecko Internet Kit for my trouble.

Fast forward to two months to 4/4/23 when I called and got the salesman. I asked when the cover lifter and internet kit were coming in. He said the Leisure Time website would not let him order the lifter, so I quickly go to the website, select the Zero to order, click submit, and it not only takes my order but processes it. Uh, ok, I was expecting the site to ask for my payment info, but for some reason, the site had my card info and just processed the order. Well, at least I knew I had a cover actually coming and it arrived 5 days later. The salesman agreed to reimburse me, but surprise, not word from him on that yet.

Now, back to still not knowing if 1) I got a cover for an X Series, not an A Series tub or 2) Bullfrog uses the same cover for the X series, which has 8” radius corners (that match the cover I got), and also for the more expensive A Series hot tubs that have 4” radius corners.

Since my new Zero cover lifter is unique in that it mounts to the side of the bottom half of the cover on each side with 4 screws going through the cover’s polyester cover material (and through the vapor barrier into the foam), I am holding off on mounting my new lifter, in case I need to give this cover back and get one that fits my A6L Select hot tub’s corners properly.

 I feel I have been more than patient in waiting, getting zero responses repeatedly, and simply asking for a$200 add on product for my trouble. Let me know if you feel I have been over reacting or expecting too much in this transaction.