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Hot tub not working after neighborhood power outage

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Dollburger:
A few days ago our neighborhood had a power outage for a few hours. We hadn't used our hottub since then and last night I realized the water was cold (probably 70s) when we went to use it. The display had the "OHS" warning flashing on the display. It's a Marquis Euphoria circa 2004ish with at least one pump around 2 years old. I last drained it

I reset the breaker, and while the display and lights work, the pumps won't turn on. When I push the pump button there's a click coming from the tub's electrical box (unsure of what it's called) but nothing else. I also noticed that the "test" button on the breaker isn't actually tripping the breaker.

I don't own a voltmeter but I can pick one up tonight. I have only lived in this house a few years and we haven't had any issues with the tub so far, so I'm not the best at troubleshooting. I have a feeling it might be something simple that I could fix myself, and the earliest I can get a tech to come look at it is over 2 weeks out. Any help/troubleshooting suggestions you may have would be much appreciated!

bud16415:
What was the cause of the power outage? If lighting hit around you or something or you had a major shorting of power it could be different than a controlled shutting off of the power.

Be advised testing of power and working behind the panel of even your GFCI breaker disconnect can be a hazard. You should have a breaker in your main panel in your home that is dedicated to the tub and then out near the tub the GFCI. When you push the test button it should trip the GFCI and then you will need to reset it. You said the test button is not doing that now?

That would be an indication the GFCI isn’t working.   

Dollburger:
Thank you for the help!

I’m not sure why the power went out, but we heard a bang that sounded like a transformer blowing somewhere in the neighborhood. I figured a squirrel got a bit too close.

The GFCI outside should be the one tripping, right? I don’t see a reset button on it but nothing seems to happen when I push the button and I don’t need to reset the switches.

If it’s the case of a broken GFCI then I’m guessing I should be getting an electrician instead of a hot tub repair person? The tub has power, but from what I can find maybe it’s just getting 120v instead of 240?  At least if that’s the issue I shouldn’t have a 3 week delay.

bud16415:
The first thing i would try is turning the GFCI breaker (the one near the tub) off and then back on. Not by pushing the test button but by flipping them like you would a normal breaker.

Then the test button should work, but take a look to see if the tub came back on first. When these GFCI trip they need to be reset by fully making sure they are opened and then closing them.

They should be tested with the test button once a month.

Dollburger:
The tub does come back on, but not the pumps (just the same clicking). Test button doesn’t work either.

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