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First hot tub
swilly1000:
--- Quote from: Spatech_tuo on March 27, 2019, 06:12:55 pm ---You're welcome to your impression (sample of 1) but I personally would never trust any company that would be willing to alienate their dealer network and if they're willing to do that why would they be expected to worry about (let alone go the extra mile) for a singular customer.
--- End quote ---
For the umpteenth time I personally don't give a s**t about how they treat their dealers. I care about getting a well built high performance product which, contrary to the (sample of too many of the non-Master dealers on this forum) opinions of many, I have.
There really ought to be a dealers vs end users section on this board. The newbie consumer who wants good advice about which brand to go with has to sift through the bad feelings of the dealers here to root out what really matters to him/her. Too bad for end user guy.
Ralith, take the negative reviews of Master with a huge grain of salt. Most of them stem from stuff you won't care about. Again, I hope you give Master a try, if only to hear how you think they compare to the rest.
Tman122:
--- Quote from: swilly1000 on March 28, 2019, 09:49:59 am ---There really ought to be a dealers vs end users section on this board. The newbie consumer who wants good advice about which brand to go with has to sift through the bad feelings of the dealers here to root out what really matters to him/her. Too bad for end user guy.
--- End quote ---
The problem with customer reviews is that a honeymoon review is different from a first, second, third year, and so on review. People may be steered to a particular brand because you (any new owner) said it was fabulous. Then a few years go by and it turns to junk. How good was the review?
Long time dealers and service techs ARE the guys to ask.
Master Spa is big in the MPLS/ST Paul area. A ton get sold around there. There are piles of techs, customers and dealers with a pile of experience with MS. I have worked on a ton of them. I am affiliated with no dealer. But my opinion is still nothing more than an opinion, based on my experience.
Spatech_tuo:
--- Quote from: swilly1000 on March 28, 2019, 09:49:59 am ---
--- Quote from: Spatech_tuo on March 27, 2019, 06:12:55 pm ---You're welcome to your impression (sample of 1) but I personally would never trust any company that would be willing to alienate their dealer network and if they're willing to do that why would they be expected to worry about (let alone go the extra mile) for a singular customer.
--- End quote ---
For the umpteenth time I personally don't give a s**t about how they treat their dealers. I care about getting a well built high performance product which, contrary to the (sample of too many of the non-Master dealers on this forum) opinions of many, I have.
Ralith, take the negative reviews of Master with a huge grain of salt. Most of them stem from stuff you won't care about. Again, I hope you give Master a try, if only to hear how you think they compare to the rest.
--- End quote ---
IMO it is naive to think a manufacturer that has a reputation for not fully valuing its dealer base will fully value individual spa owners.
I think future customers should view your take with a huge grain of salt as well since its a sample of 1 stemming from a short ownership period (though I hope your long term experience goes well of course)!
Ralith:
So probably not going to get to wet test any MS, 3-4 hour trip is a bit much.
Working on final details for the Artesian Island Margarita Elite, they're gonna throw in some @ease chemicals.
Also, they offer an extended warranty. From 5 of base to 10 years on parts, labor and electrical for $500. I need to see exact details, but $500 seems like about as much as 1 decently expensive tech visit so maybe worth it...although I'm always skeptical of extended warranty because they have to make money for company... maybe they don't expect me to keep tub past 5 years...
d00nut:
--- Quote from: swilly1000 on March 28, 2019, 09:49:59 am ---For the umpteenth time I personally don't give a s**t about how they treat their dealers. I care about getting a well built high performance product which, contrary to the (sample of too many of the non-Master dealers on this forum) opinions of many, I have.
--- End quote ---
Just saying, factories like Master, are corporate. They care about sales, and only sales, and future sales.
Dealers are all privately owned small business. Of course we are in it for a living and to make money... but all of us are generally heavily involved in local communities where we do care about our customer (and our community's) long term success.
You are absolutely entitled to your opinion! However, I think it is at least worth pointing that a lot of dealers care far more about your good experience than any factory would. With that said, since dealers are the only ones (and independent service techs) who actually interact with the customer... their opinion is at least a little valid, despite you not giving a $*&$ about us.
I live by the simple rule... lying is bad. Master's sales tactics are flat out deceitful. I for one won't ever represent someone that lies or intentionally deceives someone for their own gain. Just like I would never hire a sales person that lies to try and make a sale. Speak the truth... if the customer chooses us, great, if not, we will get our share and life goes on.
Someday... it will come back to bite them...
Personally, I hope they just stop, because they build a decent enough product. If they put more of their effort into service support/quality control instead of paying out high commissions on crazy advertisement campaigns, they could be a top tier manufacturer
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