Original > Hot Tub Forum
Laughing at the absurdity
Tman122:
I don't think Master Spa is that bad. They are mediocre tubs. Their business practices are terrible.
swilly1000:
Said it ssssssoooooo many times. Don't give a rat's was about their business practices. I care about whether they make a good tub. The jets in mind are awesome. Hydrotherapy baby!
castletonia:
Everyone is entitled to their own opinion. Whether the OP comes back to defend his opinion or not is yet to be seen.
Swilly1000, I'm glad you are enjoying your hot tub. You may not care about Master Spas business practices and that is fine. Everyone here that uses that as a reason they dislike Master Spa is doing so because those bad business practices have two end results: screwing the customer and giving the industry a black eye. Now, if your dealer is top notch and takes care of you, you likely will never have to worry about Master Spas ethics and whatnot, but if your dealer doesn't then that is when you or the next customer will care.
BullFrogSpasMN:
Master's a good brand for parking lot sales and guys selling spas out of their garages, no real threat to premium dealers who carry top brands. Everyone in the industry knows what Master offers....I'll give you an A+ on the trolling though ;)
Sam:
Seriously, it's not some grand conspiracy against master. There is this consensus here for a reason. I've even sold master spas myself for a few years so I'm not talking out of my ass. They aren't terrible spas, they are maverage to slightly above average in some areas and the company and many of it's dealers are shady as hell. They certainly are not on the same level as most of the other brands I've worked with including Hot Spring, Caldera, Bullfrog, Artesian, Jacuzzi, etc... This is an opinion formed with quite a bit of experience in all facets of the industry from sales to service to deliveries to management, marketing, web design and more. I've been to numerous factories and have interacted with the office and manufacturing staff of quite a few manufacturers and I am comfortable and confident in my assessment.
Again, they aren't complete garbage as a product but they certainly aren't top tier. The company itself is shady and they encourage lying and misrepresentation to sell their products. They also turn a blind eye to and enable their dealers in using a "whatever it takes" to get the sale approach, including outright lying, obfuscation and even theft. None of the companies I mentioned above would allow those in their dealer network to get away with that crap for very long because they value their reputation. Master only cares about making money, even if it means ripping old ladies off (see their bbb complaints).
I don't look down anyone who owns a master spa. I'm glad that there are some here who are quite happy with their product and experience. That's great! I wish everyone was. But most of those people expressing positive opinions either actively sell them or have extremely limited anecdotal evidence. It's not a coincidence that most industry people here tend to be helpful, honest, and generally great stewards of our products while also having a negative opinion of that brand. I mean you can't argue that the industry people here tend to be pretty cool and helpful while admitting potential bias and attempt to look past that bias when discussing other good brands.
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