Original > Hot Tub Forum
First Time Purchaser Help
d00nut:
This thread has spun out of control. It's a good eye opener I suppose.
I'm nothing if not negotiable and teachable.
For the record, we've had this policy in place for many, many years. We've made plenty of exceptions for people who didn't like it. I would make the case that I have never, ever had anyone think the policy was foolish and cost me business. It's also not like we present it in a hostile way. I just politely tell them what we require, and we will set up anything they want.
No issues especially in this recent year (my memory can't go back ridiculously far) have remotely popped up.
I'll continue to watch it, but it hasn't been on my radar as a serious issue until now... and we get at least 4-5 test soakers a week... maybe more. However, the vast majority are okay with trying out what I have wet already. Like my Envoy NXT or Grandee NXT ;)
aug0211:
Thanks everyone - moving back toward the tub discussion (and away from wet test policies), we have a wet test this AM for the Kingston.
The Aspen is also on the floor but it’s unclear as to whether that will be filled or not. And to be fair, we’d prpbably try the Claremont over the Aspen due to the nicer cabinet and the “sun deck” or whatever that part is called.
Fingers crossed for the Kingston. On paper, it’s currently our top pick.
Will check back in to post our findings later on.
PS - really impressed that everyone took what was a controversial discussion and handled it like adults. I’m a member of some other forums focusing on completely different topics and discussions like the above can commonly go south and get personal. Cool to see that people here are mature enough to agree to disagree.
swilly1000:
--- Quote from: castletonia on December 21, 2018, 07:41:26 am ---Am I taking your response out of context or are you saying I should really get over it and it’s no big deal that I went above and beyond for a potential customer and got stood up? If so, tell me this; put yourself in my shoes or any other dealer, how many times can you be stood up before you implement a refundable deposit policy or some kind of reassurance?
--- End quote ---
Yep, pretty much. Your business though, so your call.
FYI I'm self employed too and I know about being stood up so not without experience on that.
Sam:
--- Quote from: aug0211 on December 22, 2018, 08:15:28 am ---
PS - really impressed that everyone took what was a controversial discussion and handled it like adults. I’m a member of some other forums focusing on completely different topics and discussions like the above can commonly go south and get personal. Cool to see that people here are mature enough to agree to disagree.
--- End quote ---
It's why I like this forum. Where else do you see such great discussions between customers and businesses that tend to stay relatively cordial. It's hard to gauge tone in text and I sometimes worry that I sound like a jerk but I genuinely value and enjoy the discussion and debate and love hearing customer's thoughts and opinions. Our industry has a lot of growing up to do in a lot of ways. It's just so small and niche, while also being expensive. It's quite unique. The way people shop and purchase has changed significantly in the last couple of decades and I think we could do a better job of adapting to that.
I really do hope you guys keep sharing your thoughts and shopping experiences. I hope it doesn't come across that dealers are sometimes talking down to consumers but I could see it sometimes feeling that way. Honestly, none of us would have our jobs without you guys, so thanks!! I love working in this industry. Merry Christmas to everyone!
Spatech_tuo:
--- Quote from: swilly1000 on December 22, 2018, 10:14:27 am ---
--- Quote from: castletonia on December 21, 2018, 07:41:26 am ---Am I taking your response out of context or are you saying I should really get over it and it’s no big deal that I went above and beyond for a potential customer and got stood up? If so, tell me this; put yourself in my shoes or any other dealer, how many times can you be stood up before you implement a refundable deposit policy or some kind of reassurance?
--- End quote ---
Yep, pretty much. Your business though, so your call.
FYI I'm self employed too and I know about being stood up so not without experience on that.
--- End quote ---
Stood up as in the person not showing is not the issue here. THAT happens all the time in this business as we all know and as you have experienced.
What you haven't experienced is being stood up for a wet test that can be a whole nother matter if it involves moving spas around, filling them, wiring them up and maybe even moving them back later. That does not compare to someone simply not showing up for an appointment.
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