Original > Hot Tub Forum
First Time Purchaser Help
aug0211:
--- Quote from: d00nut on December 17, 2018, 01:12:38 pm ---umm... I do that. I'm not greasy. I'll fill up any tub for anyone, but if I am moving a specific hot tub into a private soak room, I want a little assurance that they will be coming back. It's plain jane that it's 100% refundable.
--- End quote ---
--- Quote from: BullFrogSpasMN on December 17, 2018, 01:15:27 pm ---my bad I didn't see in his post where he mentioned they were moving and/or filling it for him, then that makes sense, thought he was talking about an already filled model, I was like WTF
--- End quote ---
No request to move any tub. Plenty of other tubs on the floor are filled and running. This tub is also on the floor, it is just not filled and running. We *are* asking that they put water in it and heat it up.
We have no request or need to be in a private soak room. Just asked to be able to sit in the tub with water (like the other tubs on the floor running with water).
d00nut:
Depending on where it sits, most tubs take 220V. I only have certain spots where I have wires pre-run to run the hot tubs. In order to run a different one, I need to drain and move one hot tub, and move the other in it's place. It's a bit of work, primarily takes time, which is why I ask for a refundable deposit if I do that just to make sure they come back. ;)
aug0211:
--- Quote from: d00nut on December 19, 2018, 12:05:54 pm ---Depending on where it sits, most tubs take 220V. I only have certain spots where I have wires pre-run to run the hot tubs. In order to run a different one, I need to drain and move one hot tub, and move the other in it's place. It's a bit of work, primarily takes time, which is why I ask for a refundable deposit if I do that just to make sure they come back. ;)
--- End quote ---
Fair enough. What's ironic is that the dealer may actually lose a sale because of demanding a deposit (instead of locking in a sale).
At the end of the day, they're making this process a PITA for me. I'm about to drop well over $10k and I'm already being nickel-and-dimed to put down a deposit to do a "test drive"? How are things going to go when I need chemicals or service?
Plus, it's a refundable deposit - they are just creating more headache for themselves and for me if it doesn't go well. Either I'm a buyer or I'm not. The hassle of fighting with the store owner and involving the BBB over 10 phone calls to get a refundable deposit back is not going to make me give up and change me from a non-buyer to a buyer. The hot tub is either right for me, or it isn't. $300 isn't going to change that.
The dealer can do what they want, of course - it's just unfortunate that I honestly woke up this morning and though "man, this is such a hassle, I don't know if it's worth the effort these guys are making me put into it. Maybe I'll buy another toy instead."
I read early on in my search that dealing with hot tub dealers is like working with the worst of the used car dealers. I'd love to counter that statement, but I've never put down a deposit to test drive a used (or even a new) car. Hoping these guys come around and try to make a sale instead of just fishing for $300. In the end, they'll do much better winning my business with good products and service than by forcing me into a corner with deposits.
Hottubguy:
--- Quote from: aug0211 on December 19, 2018, 02:49:50 pm ---
--- Quote from: d00nut on December 19, 2018, 12:05:54 pm ---Depending on where it sits, most tubs take 220V. I only have certain spots where I have wires pre-run to run the hot tubs. In order to run a different one, I need to drain and move one hot tub, and move the other in it's place. It's a bit of work, primarily takes time, which is why I ask for a refundable deposit if I do that just to make sure they come back. ;)
--- End quote ---
Fair enough. What's ironic is that the dealer may actually lose a sale because of demanding a deposit (instead of locking in a sale).
At the end of the day, they're making this process a PITA for me. I'm about to drop well over $10k and I'm already being nickel-and-dimed to put down a deposit to do a "test drive"? How are things going to go when I need chemicals or service?
Plus, it's a refundable deposit - they are just creating more headache for themselves and for me if it doesn't go well. Either I'm a buyer or I'm not. The hassle of fighting with the store owner and involving the BBB over 10 phone calls to get a refundable deposit back is not going to make me give up and change me from a non-buyer to a buyer. The hot tub is either right for me, or it isn't. $300 isn't going to change that.
The dealer can do what they want, of course - it's just unfortunate that I honestly woke up this morning and though "man, this is such a hassle, I don't know if it's worth the effort these guys are making me put into it. Maybe I'll buy another toy instead."
I read early on in my search that dealing with hot tub dealers is like working with the worst of the used car dealers. I'd love to counter that statement, but I've never put down a deposit to test drive a used (or even a new) car. Hoping these guys come around and try to make a sale instead of just fishing for $300. In the end, they'll do much better winning my business with good products and service than by forcing me into a corner with deposits.
--- End quote ---
I don’t do the hole deposit thing for wet tests but I can see why people would especially when it comes to moving tubs around. A car dealer doesn’t need a refundable deposit because it takes one guy to go grab the car and a bout 2 minutes. A hot tub needs to be drained the one in its place moved out and the one you are trying moved and wired. 3-4 guys and a bit of labor involved. Again I don’t charge to do this but it’s not as easy as it may seem to you. Say the dealer dos all that work and you blow him off? That has happened to me a few times. The refundable deposit assures that you will come in. Like I said I don’t charge any deposits for this but understand why a dealer would. If the dealer has generally good reviews then the $300 going back to you if a sale doesn’t happen will happen. Not worth a bad review over something like that. If he has poor reviews then you may have a harder time getting it back
d00nut:
If it's refundable, I don't see the problem. Somewhat like a car dealership holding the keys for your current vehicle while you test drive the other one? Except it takes all day for you to heat a different hot tub in my business.
Can you give them some kind of other assurance that would make you and them more comfortable?
Remember, they are probably only doing it, or have that policy, because they have been stood-up before. If they do it, and you don't show up, they did 2 hours at minimum, of work for nothing. Which is why I bring up the question above.
Triple butt promise that you will come in ;) ?
Navigation
[0] Message Index
[#] Next page
[*] Previous page
Go to full version