Original > Hot Tub Forum
First Time Purchaser Help
BullFrogSpasMN:
--- Quote from: aug0211 on December 17, 2018, 09:25:10 am ---It’s proving rather difficult to do wet tests.
Of the tubs on our list, literally only one has been available to do a wet test, and it was the Hot Spring Grandee, but not the NXT line.
Hot Spring dealer wants a $300 refundable deposit to do a wet test in the Hot Spring Envoy and lock in the price before a January price increase. Again, it’s not an NXT line.
Jacuzzi/Sundance dealer said he’d have a Kingston on the floor for us to test last week - planned ahead and got a baby sitter lined up for Saturday. Called in to confirm Saturday AM and they said no water in it, we could “look” at it but that is it. Very irritating. Needless to say, we did not go.
Jacuzzi/Sundance dealer also said no to getting a 575 or 585 available for us to wet test. Also no Claremont. Said the Aspen is close enough to compare.
Thoughts on all of this? Seems crazy to me.
We just want to wet test:
Kingston
Claremont
Envoy NXT
J-575
J-585
Will we end up having to make a decision and “buy blind” without doing a wet test? That seems crazy when you’re spending <$10,000...
--- End quote ---
$300 refundable deposit is perhaps the dumbest thing I've ever heard....they should call it the 'We're gonna take $300 from you so if you don't buy this Hot Tub you'll have to call us 15 times and speak with a sales manager to attempt to get that deposit back" Greasy sales tactics imo
castletonia:
--- Quote from: aug0211 on December 17, 2018, 09:25:10 am ---It’s proving rather difficult to do wet tests.
Of the tubs on our list, literally only one has been available to do a wet test, and it was the Hot Spring Grandee, but not the NXT line.
Hot Spring dealer wants a $300 refundable deposit to do a wet test in the Hot Spring Envoy and lock in the price before a January price increase. Again, it’s not an NXT line.
Jacuzzi/Sundance dealer said he’d have a Kingston on the floor for us to test last week - planned ahead and got a baby sitter lined up for Saturday. Called in to confirm Saturday AM and they said no water in it, we could “look” at it but that is it. Very irritating. Needless to say, we did not go.
Jacuzzi/Sundance dealer also said no to getting a 575 or 585 available for us to wet test. Also no Claremont. Said the Aspen is close enough to compare.
Thoughts on all of this? Seems crazy to me.
We just want to wet test:
Kingston
Claremont
Envoy NXT
J-575
J-585
Will we end up having to make a decision and “buy blind” without doing a wet test? That seems crazy when you’re spending <$10,000...
--- End quote ---
There will be no difference between Envoy and Envoy NXT in how they sit and feel. The only Model between Hot Spring's Highlife and NXT collection that had different jets or anything was the Jetsetter.
If the dealer is having to fill an Envoy for you, then I could understand a refundable deposit. I wouldn't charge one, but thats just me. It reassures them that you are a serious buyer. I've had a lot of my time wasted by customers who seemed serious and would bail last minute. I even came in on a day my store was normally closed to accommodate a customer and they never showed.
I can't speak for anything from Jacuzzi/Sundance. If the models you are interested in are ones the dealers normally display, there is no reason not to allow a wet test and I would pres the issue. You will have to decide if you want to walk away and find other options or roll the dice on $10k-$15k purchase. If they are models that they normally do not display, then I really don't think they would just bring one in for you to try and I could understand.
d00nut:
--- Quote from: BullFrogSpasMN on December 17, 2018, 01:08:47 pm ---
--- Quote from: aug0211 on December 17, 2018, 09:25:10 am ---It’s proving rather difficult to do wet tests.
Of the tubs on our list, literally only one has been available to do a wet test, and it was the Hot Spring Grandee, but not the NXT line.
Hot Spring dealer wants a $300 refundable deposit to do a wet test in the Hot Spring Envoy and lock in the price before a January price increase. Again, it’s not an NXT line.
Jacuzzi/Sundance dealer said he’d have a Kingston on the floor for us to test last week - planned ahead and got a baby sitter lined up for Saturday. Called in to confirm Saturday AM and they said no water in it, we could “look” at it but that is it. Very irritating. Needless to say, we did not go.
Jacuzzi/Sundance dealer also said no to getting a 575 or 585 available for us to wet test. Also no Claremont. Said the Aspen is close enough to compare.
Thoughts on all of this? Seems crazy to me.
We just want to wet test:
Kingston
Claremont
Envoy NXT
J-575
J-585
Will we end up having to make a decision and “buy blind” without doing a wet test? That seems crazy when you’re spending <$10,000...
--- End quote ---
$300 refundable deposit is perhaps the dumbest thing I've ever heard....they should call it the 'We're gonna take $300 from you so if you don't buy this Hot Tub you'll have to call us 15 times and speak with a sales manager to attempt to get that deposit back" Greasy sales tactics imo
--- End quote ---
umm... I do that. I'm not greasy. I'll fill up any tub for anyone, but if I am moving a specific hot tub into a private soak room, I want a little assurance that they will be coming back. It's plain jane that it's 100% refundable.
BullFrogSpasMN:
--- Quote from: d00nut on December 17, 2018, 01:12:38 pm ---
--- Quote from: BullFrogSpasMN on December 17, 2018, 01:08:47 pm ---
--- Quote from: aug0211 on December 17, 2018, 09:25:10 am ---It’s proving rather difficult to do wet tests.
Of the tubs on our list, literally only one has been available to do a wet test, and it was the Hot Spring Grandee, but not the NXT line.
Hot Spring dealer wants a $300 refundable deposit to do a wet test in the Hot Spring Envoy and lock in the price before a January price increase. Again, it’s not an NXT line.
Jacuzzi/Sundance dealer said he’d have a Kingston on the floor for us to test last week - planned ahead and got a baby sitter lined up for Saturday. Called in to confirm Saturday AM and they said no water in it, we could “look” at it but that is it. Very irritating. Needless to say, we did not go.
Jacuzzi/Sundance dealer also said no to getting a 575 or 585 available for us to wet test. Also no Claremont. Said the Aspen is close enough to compare.
Thoughts on all of this? Seems crazy to me.
We just want to wet test:
Kingston
Claremont
Envoy NXT
J-575
J-585
Will we end up having to make a decision and “buy blind” without doing a wet test? That seems crazy when you’re spending <$10,000...
--- End quote ---
$300 refundable deposit is perhaps the dumbest thing I've ever heard....they should call it the 'We're gonna take $300 from you so if you don't buy this Hot Tub you'll have to call us 15 times and speak with a sales manager to attempt to get that deposit back" Greasy sales tactics imo
--- End quote ---
umm... I do that. I'm not greasy. I'll fill up any tub for anyone, but if I am moving a specific hot tub into a private soak room, I want a little assurance that they will be coming back. It's plain jane that it's 100% refundable.
--- End quote ---
my bad I didn't see in his post where he mentioned they were moving and/or filling it for him, then that makes sense, thought he was talking about an already filled model, I was like WTF
d00nut:
--- Quote from: BullFrogSpasMN on December 17, 2018, 01:15:27 pm ---
--- Quote from: d00nut on December 17, 2018, 01:12:38 pm ---
--- Quote from: BullFrogSpasMN on December 17, 2018, 01:08:47 pm ---
--- Quote from: aug0211 on December 17, 2018, 09:25:10 am ---It’s proving rather difficult to do wet tests.
Of the tubs on our list, literally only one has been available to do a wet test, and it was the Hot Spring Grandee, but not the NXT line.
Hot Spring dealer wants a $300 refundable deposit to do a wet test in the Hot Spring Envoy and lock in the price before a January price increase. Again, it’s not an NXT line.
Jacuzzi/Sundance dealer said he’d have a Kingston on the floor for us to test last week - planned ahead and got a baby sitter lined up for Saturday. Called in to confirm Saturday AM and they said no water in it, we could “look” at it but that is it. Very irritating. Needless to say, we did not go.
Jacuzzi/Sundance dealer also said no to getting a 575 or 585 available for us to wet test. Also no Claremont. Said the Aspen is close enough to compare.
Thoughts on all of this? Seems crazy to me.
We just want to wet test:
Kingston
Claremont
Envoy NXT
J-575
J-585
Will we end up having to make a decision and “buy blind” without doing a wet test? That seems crazy when you’re spending <$10,000...
--- End quote ---
$300 refundable deposit is perhaps the dumbest thing I've ever heard....they should call it the 'We're gonna take $300 from you so if you don't buy this Hot Tub you'll have to call us 15 times and speak with a sales manager to attempt to get that deposit back" Greasy sales tactics imo
--- End quote ---
umm... I do that. I'm not greasy. I'll fill up any tub for anyone, but if I am moving a specific hot tub into a private soak room, I want a little assurance that they will be coming back. It's plain jane that it's 100% refundable.
--- End quote ---
my bad I didn't see in his post where he mentioned they were moving and/or filling it for him, then that makes sense, thought he was talking about an already filled model, I was like WTF
--- End quote ---
;)
BTW, Highlife is going to be all NXT next year.
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