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Big warning for Coyote spas and Artic spas

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bachman:
I got a chuckle from the title since Big Warning got my attention. Although I know very little about Artic, they have been around a long time and still seem trusted in the industry.

Often times people are quick to vent and retaliate and as often as not, reading into the details, I find some never really did a good job of representing themselves or the issue.
It does sometimes mean taking a bit more time, but results in a fair resolution if the claim is valid is a heck of a lot better that wasting time complaining and try to dig at their reputation. I'd wager 1/3 of the time it's cases like that and another portion is non warranted claims - people expecting more than deserved. I'll admit there is certainly some bad customer service or poor follow up out there though.
It pays to be relentless, take notes and be assertive, yet friendly. Not easy though.  ;)
 

Spatech_tuo:

--- Quote from: bachman on November 27, 2018, 11:09:16 pm ---I got a chuckle from the title since Big Warning got my attention. Although I know very little about Artic, they have been around a long time and still seem trusted in the industry.

Often times people are quick to vent and retaliate and as often as not, reading into the details, I find some never really did a good job of representing themselves or the issue.
It does sometimes mean taking a bit more time, but results in a fair resolution if the claim is valid is a heck of a lot better that wasting time complaining and try to dig at their reputation. I'd wager 1/3 of the time it's cases like that and another portion is non warranted claims - people expecting more than deserved. I'll admit there is certainly some bad customer service or poor follow up out there though.
It pays to be relentless, take notes and be assertive, yet friendly. Not easy though.  ;)
 

--- End quote ---

In the end the part that is off here is the assumption on this spa owner's part that his/her experience is a true representation of what others should expect from this product.

bachman:
Yeah good mention, that's a key point.
A few hundred customers with a shared experience on a "bad model" would be a different story.

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