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Hot Spring remote

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dishdude:
Spoke with Watkins, no way to go to a normal control panel since the cutout on the shell is larger for the remote docking station than a hardwired solution. Changed channels and discovered the firmware installed back in June has already been updated to a newer version. Now I get to jump through hoops printing and scanning another work authorization and paying another trip charge to get newer firmware. I should be used to it since this lemon breaks down every few months.

d00nut:

--- Quote from: dishdude on November 29, 2018, 01:44:06 am ---Spoke with Watkins, no way to go to a normal control panel since the cutout on the shell is larger for the remote docking station than a hardwired solution. Changed channels and discovered the firmware installed back in June has already been updated to a newer version. Now I get to jump through hoops printing and scanning another work authorization and paying another trip charge to get newer firmware. I should be used to it since this lemon breaks down every few months.

--- End quote ---

So... technically (just saying) you could use the hardwired remote if you are okay with the space between the acrylic being exposed.  That's what I heard.  You could use fiberglass to patch the areas but it wouldn't look all that good.

My gut says, if you were my customers, I'd drop everything to take care of you.  I'd still just replace the whole freaking remote and dock with the latest software.  Trip charge would be ridiculous.  Any way you can work with Watkins to see if they can get that coordinated for you.  Their customer service department is generally awesome, especially if you are dealing with a dealer not willing to work with you.

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