Original > Hot Tub Forum
Hot Spring Sold by Pioneer Pools Toronto Area Help.
Michael Russell:
My Marquis (Epic) was delivered about a month ago. Only minor issue was the conduit in the tub for wiring did not quite line up with the grommet hole. Easy fix had the cover lifter not been installed already. Really not an issue at all, it only became an issue as the cover lifter prevented me from removing the panel that would allow me to adjust it. No leaks or water loss beyond evaporation that I am aware of. A friend also bought the Epic a month before me.. Same goes. Issue free.
Been waiting for Chris' video on Marquis to see what he has to say. Since his post that Marquis is bad he has also told people to go with Marquis..
So much of this is opinion based.. As with car, mechanics have brands they love and hate. Ones they would not be caught dead in and others they cannot be with out. I am sure Hot Tub Techs are much the same. There experience has led them to a particular opinion on certain brands and models.
Hottubguy:
--- Quote from: Michael Russell on November 20, 2018, 01:41:15 pm ---My Marquis (Epic) was delivered about a month ago. Only minor issue was the conduit in the tub for wiring did not quite line up with the grommet hole. Easy fix had the cover lifter not been installed already. Really not an issue at all, it only became an issue as the cover lifter prevented me from removing the panel that would allow me to adjust it. No leaks or water loss beyond evaporation that I am aware of. A friend also bought the Epic a month before me.. Same goes. Issue free.
Been waiting for Chris' video on Marquis to see what he has to say. Since his post that Marquis is bad he has also told people to go with Marquis..
So much of this is opinion based.. As with car, mechanics have brands they love and hate. Ones they would not be caught dead in and others they cannot be with out. I am sure Hot Tub Techs are much the same. There experience has led them to a particular opinion on certain brands and models.
--- End quote ---
You are correct. Nobody is 100% perfect all the time. I have gotten new tubs from different manufacturers that have issues on startup. They are few and far between
Michael Russell:
Quite honestly the way I look at it...
When I call for support or drop off my vehicle for warranty repair, this is the opportunity for the manufacturer or dealer to earn there money and earn my loyalty. Or conversely for me to bad mouth and trash talk them. Every manufacturer will have problems off the line. If its a systemic problem you will hear about it... Else its just business and failures happen. Its all how they handle it afterwards.
Before buying Marquis.. As HTU Chris likes to say there is no after market support from Marquis, I picked up the phone and made a call as if I had a tub and had problems. Within a couple minutes I had a support guy on the phone who was quite willing to put me in touch with a local dealer for support.
I also emailed there general inquires line with questions about the tub and how they are different from all the rest. Again within the day I had a call back from the District Sales Manager (or something alone those lines) who quite willing spent 20 minutes on the phone with me answer questions about his tub and many other brands.. All while maintaining a positive attitude and no trash talk.
Chris at HTU.... He seems to really know his stuff. But more so he really seems to know his sales and sales of the brand. There were several points in watching his video's I was left scratching my head. One that comes to mind is his review of the Arctic Brand, using a several year old Arctic swim spa as his example. Kind of like reviewing a Ford that has been traded in as the owner had problems and stating factually that all the problems with the Ford effect the current models being sold several years later.
I like what Chris has done. he educated me into some of the key components to look for and things to avoid. Don't let this fool you however, he is there to sell tubs. I can only believe that he is further getting kick back from Master, if not the Master dealers that he makes referrals to.
Just my 2 cents.. For what there worth..
Roeboat:
half the buyers in North America come to me for advice before they buy a hot tub and my recommendation will affect where nearly a billion US dollars go this season
Really Chris?
swilly1000:
--- Quote from: Roeboat on November 20, 2018, 04:33:02 pm ---half the buyers in North America come to me for advice before they buy a hot tub and my recommendation will affect where nearly a billion US dollars go this season
Really Chris?
--- End quote ---
That's pretty rich all right. Kinda hard to defend that one.
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