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New hot tub has slow leak....Help!

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kays65:
We purchased a 5 person hot tub a little over a month ago.  2 weeks after purchasing and getting it set up we went on vacation for 2 weeks and everything seemed fine with it.  We drained it not long after returning so we could lift it a little to get a thin plate under for a cover valet cover lift.  It actually slid in very easy so we only had to lift it for a couple inches of the plate.  While filling it back up, the hose came out and soaked the floor.  This was about a week ago.  We have now noticed it is slowly leaking from one side.  It is slow and seems to have slowed down.  Also under the corners look like it is wet.  This is on a screened in porch with a concrete floor.
When I called the manufacturer The Customer service rep told me he had one that leaked for a week and then did it again later but never lost water and he suggested I put tape in it to see how fast the leak is. So I did the tape to humor him, however I'm not settling for a hot tub that is a little over a month old that leaks as it is still under warranty.   It doesn't seem to be going down fast, but it hasn't been 24 hours yet since I taped it. 
So could this be from the foam getting wet from the hose & slowly releasing it?  I just want to be sure this isn't something I'm going to worry about later when my warranty is not in effect anymore.
This is a Lifesmart LS350 5 person tub 350 gallon 110V.
Any advice would be greatly appreciated. 

Jacuzzi Jim:
 You need to at least open the front up and see if anything is dripping. Possibly just a loose fitting or something else. Doubt you did anything while lifting it..

    Never heard of the brand, and not that it's bad.  But 5 person 350 gallon 110v spa?   

wmccall:
Welcome to the forum!  Let us know how it goes.  Humor him and us with the tape.

kays65:

--- Quote from: Jacuzzi Jim on October 24, 2018, 09:06:36 am --- You need to at least open the front up and see if anything is dripping. Possibly just a loose fitting or something else. Doubt you did anything while lifting it..

    Never heard of the brand, and not that it's bad.  But 5 person 350 gallon 110v spa?

--- End quote ---

I should have included this but my husband did open the control panel and check everything in there and couldn't find any leaks.  I am trying to get a pic on here but it just comes up as img type when I click on it.  Anyway it does have really good reviews at different places online.  I really don't know anything about them, and just want to have my ducks in a row before calling customer service again.  Thanks!

kays65:

--- Quote from: wmccall on October 24, 2018, 09:16:38 am ---Welcome to the forum!  Let us know how it goes.  Humor him and us with the tape.

--- End quote ---

Thank you, and I will.   :D

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