Original > Hot Tub Forum
Buyer needs advice second phase
Sam:
I agree with the above statements. Another one that gets me is that generally speaking he makes it sound like Hot Spring is not worth considering and Master is the best in the industry. I've personally sold both brands over the years and currently sell neither. If you were to offer me a Hot Spring or similarly priced or featured Master Spa, I would not even think twice about taking the Hot Spring. Their dealer/customer support is possibly the best in the industry. It's certainly among the best. Master was a nightmare to work with. H.S. went above and beyond constantly. I can't speak highly enough of my experience with them.
Hot Spring reliability was also considerably better. We had a higher failure rate with Master and took a lot longer to get worse service from them. Hot Spring has been a pioneer and innovator in this industry for 40+ years. Master is just building a component spa with the worst cabinet available and pretty good quality components made by other people that they piece together. Hot Spring designs a spa from the ground up with all of the components meant to work in cohesion. The whole is greater than the sum of it's parts. You can't do that as well when you just assemble other people's components. Sure, some of the parts may be more expensive but it's not some nefarious plot like h.t. university claims.
He also says you need to have a hand rolled fiberglass shell and any other way is unacceptable. That is absolute garbage. The lowest failure rate in our industry is probably the shell. There are a variety of ways to build a good shell and when done right, it doesn't matter. If you are giving more than a modicum of weight shell construction as a determining factor in your purchase, you're not doing it right.
Again, I don't have a dog in this fight because both of these brands are my competitors. Having sold both, I can tell you that master is not in the same league as hot spring. It's not even close. Their jets are more therapeutic, better filtration, more energy efficient, better customer support.... I could go on and on. And none of this even mentions their sanctioning of the shadiest sales tactics in our industry and obfuscating the nature of their relationship with the traveling circus. Chris at hot tub university is a well spoken, knowledgeable guy who is a shill for master spas. He provides just enough objective, quality information to be able to fool a lot of people into believing his "sales pitch". That whole website is a well crafted sales pitch for Master Spas, the one and only brand he sells at his dealership.
Cuddlebug:
Finally figured out having a local dealers that you like vs someone far away is soooo much better. My two final choices are the Hollywood elite,full foam,in line filter,lifter and delivery 7500 vs v84 microsilk and same 9000. Or bullfrog r6 6995 no ozone or lifter and 8499 for r7. Both costco prices withe 7 yr warranty. The one pump on r6 really seems weak if more than 2 in tub and are the other non jetpack jets any good? Wet tested but didn't notice or forgot my bad. Any input would be greatly appreciated thanks.
Cuddlebug:
2019 on the Hollywood elite btw
Hottubguy:
--- Quote from: Cuddlebug on September 16, 2018, 02:09:01 pm ---Finally figured out having a local dealers that you like vs someone far away is soooo much better. My two final choices are the Hollywood elite,full foam,in line filter,lifter and delivery 7500 vs v84 microsilk and same 9000. Or bullfrog r6 6995 no ozone or lifter and 8499 for r7. Both costco prices withe 7 yr warranty. The one pump on r6 really seems weak if more than 2 in tub and are the other non jetpack jets any good? Wet tested but didn't notice or forgot my bad. Any input would be greatly appreciated thanks.
--- End quote ---
Looking at some good tubs. I’m not privy to BF prices but I do sell Marquis. I actually prefer the Elite models unless you are really sold on Microsilk. With all those options on the Hollywood Elite I’m about $1400 more the. What you are being quoted. Vector 84 I’m he same without Microsilk which I sell for $1700. So seems like you are getting good prices. Even the R7 I think that price is pretty good
Cuddlebug:
Thanks hot tub guy and since you sell marquis maybe you could help with questions about running both pumps at the same time I beleive salesman said some thing about not being able to and also does it have the durabase. Also do you know cover specs? And average cost with full foam generally.I also read that warranty states that trip rate is applicable if it is some distance and also rising fuel prices? WTF . Sorry about that what is standard warranty and how much is covered.only wet tested v84 and also wondering if neck jets are good and I know they only do gpm but what does that translate to horsepower for pumps. Thank you
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