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Buyer needs advice second phase

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Cuddlebug:
Looking to purchase tub from out of state dealer but only 35 miles away and my questions regard contract. After reading many horror stories contract seems pretty vague price delivery steps cover lift chems. No mention of set up even though assured they will. No mention of warranty,service,service charges,time frame of service,compensation for tub down time if excessive. Seems contract and not just this one others as well, intentionally vague but when an issue arises it's the first thing they reference in their best interest because they do it so often. Any help on specific issues to have addressed in writing before signing and making payment? Also are a good blanket over water worth it to preserve cover and insulation? Thank you

Hottubguy:

--- Quote from: Cuddlebug on September 04, 2018, 03:45:15 pm ---Looking to purchase tub from out of state dealer but only 35 miles away and my questions regard contract. After reading many horror stories contract seems pretty vague price delivery steps cover lift chems. No mention of set up even though assured they will. No mention of warranty,service,service charges,time frame of service,compensation for tub down time if excessive. Seems contract and not just this one others as well, intentionally vague but when an issue arises it's the first thing they reference in their best interest because they do it so often. Any help on specific issues to have addressed in writing before signing and making payment? Also are a good blanket over water worth it to preserve cover and insulation? Thank you

--- End quote ---

I think that’s how most contracts read. Warranty is from manufacturer not the dealer. Dealer just performs warranty work. I usually add no service charge on warranty for x a
Punt of time depending on how negotiations go. Compensation for down time I don’t think you will get any dealer to give you. I wouldn’t put that on paperwork. I try to stock as much as I can parts wise but I have had a time or two when a part I need under warranty has been on backorder for a few weeks. Can’t really blame the dealer for that. Maybe get something in writing about timeframe to perform warranty service.

Cuddlebug:
Thanks for your response it was very helpful. I believe you to be a man of integrity and would buy from you in a heartbeat.I find it interesting you were the only one to respond.  after viewing numerous posts on benefits of buying local it seems that after purchase responsibility for problems falls to manufacturer. All comments on buying from big box stores or master are hollow when local dealers put nothing in contracts about their responsibility after purchase.as long as their is good local service and have a tub that doesn't. Have proprietary parts I should be fine. Going to buy a master spa and feel very comfortable about it. Thanks again

castletonia:
Hottubguy is correct that the warranty is from the manufacturer and not the dealer.  Maybe I am misunderstanding your response to his reply.  The dealer is the one responsible for performing any service, not the manufacturer.  If there is an issue, you contact your dealer, not the manufacturer.  The manufacturer typically only gets involved if you as the customer contacts them because of an issue between you and your dealer.  Never underestimate the importance of a quality reputable dealer. 

Typically, your big box retailers sell low quality and offer no after sale support, which is why most here suggest to avoid them.  Company's like Master Spas and Cal Spas for example, have earned their reputations which is why they receive little if any positive thoughts here. 

I have sold hot tubs for over 17 years and always worked for a reputable dealer that performs their own service work, warranty or not.  The only time I have specifically put anything in a sales contract regarding service is if the hot tub will be located a significant distance from my store, then I would put in what the mileage fee would be.  On the rare occasion I had a customer who needed it in the sales contract stating we service what we sell, etc, etc, etc, then I would include the requested information. 

Hottubguy:

--- Quote from: Cuddlebug on September 06, 2018, 07:37:23 am ---Thanks for your response it was very helpful. I believe you to be a man of integrity and would buy from you in a heartbeat.I find it interesting you were the only one to respond.  after viewing numerous posts on benefits of buying local it seems that after purchase responsibility for problems falls to manufacturer. All comments on buying from big box stores or master are hollow when local dealers put nothing in contracts about their responsibility after purchase.as long as their is good local service and have a tub that doesn't. Have proprietary parts I should be fine. Going to buy a master spa and feel very comfortable about it. Thanks again

--- End quote ---

Are you purchasing from a dealer or a expo?  If a dealer younshould be fine if from a expo I would want more in writing about warranty. Ultimately it’s a manufacurer warranty but we as dealers are expected to perform the services. Expo sales who is going to do service when they are in another state the following week?  I don’t think Master is a bad spa though I do think there are many better options. If I was to buy a Master it would be from a dealer not a traveling show

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