Original > Hot Tub Forum
Another Newbie, Another question. Something a bit different - water changes?
silversun:
I had a similar experience when shopping around last year. The master dealer was lightyears behind the others in sales practices. Their entire process seemed antiquated and shoddy.
They first tried to sell me on a tub which the buyer had flaked during one of their tent sales - which they insisted they have no control over, and the manufacturer dictates the dates and the terms to them. They claimed the buyer put down a deposit, but couldn't finance the remainder and they were willing to sell me the hot tub minus the deposit which was a great deal. It was a red flag, and my BS meter was pinging off the charts. Then the dealer tried to sell me on the 'no chemicals needed' pitch, which was really just the mineral stick/MPS method. MPS is obviously a chemical (and I think you still need some chlorine). I'm OK w/ some sales pitch, but it was the way the dealer insisted Master had figured out a special method that nobody else in the industry could replicate, a method which mitigated the need for any type of chemical at all. It was insulting to my intelligence.
I was ready to walk by that point, only 15 minutes into my visit.
The final straw was the wet test. When I asked about a wet test, the dealer asked me to put down a deposit just to wet test their twilight series tub. No thanks.
This was all before I knew anything about the quality of the tub relative to the competition or their reputation as a business.
The dealer in question was Crocker Sales in Woburn, MA.
Michael Russell:
All the recent replies really seem to be saying one thing.. You need to trust the dealer you are going to buy from..
I have had the experience of trash talking brands sales guys at a few stores. It has been the lower end stores mostly. That said I like our local Marquis dealer. Seems decent, honest and easy going... I stopped by another Marquis dealer while I was away on training last week just to get a feel for the price I was offered. I mentioned the other brands I was intereted in and he went into a diatribe about how they do not even compare and trashing them all. When I finally managed to get a price out of him he was 3k more then my local store who I have not really negotiated with..Guy was just a shill. But two different stores selling the same thing. One I would gladly recommend even if I don't buy from them myself and another that is as crooked as they come.
To update on the process..
I did sit in the master today - Twilight 7.2.. Comparing the the Marquis I would say the jets are stronger. That said Marquis makes up for some of this with the Hot Zone Jets which were amazing. The Foot Blaster in the Master were not nearly as strong. Displays arnd controls are a wash in my mind. The Marquis does have extra pump buttons for the users on the far side of the tub so they can turn pumps on and off without going to the control.
Comfort wise I found the Marquis Maskoka style lounger to be very comfy. Its a mix of Lounge and upright. So you get the benefit of the lounge without giving up as much space. The Master was very comfy as well. Just loose some seating space to the lounge.
I also measured noise in a pretty unscientific method, using my phone. I turned pumps up to max and put my phone at the main seating spots. The Marquis came i around 65-67DB with my family in it (raising the water level submerging all the jets). The Master was at 70-72DB but with the neck jets unsubmerged as no one was in the tub. Turning the neck jets off it came down the 68-70... Really a wash in my mind.
The frame is wood as mentioned on the Master. The cabinet seemed fine in my mind. But I maybe did not look as closely as I should have.
Price wise they are pretty close with the advantage going to the Marquis right now. Master did drop the price a fair bit from the initial offer, where I think the Marquis guy keeps margins pretty tight based on the other Marquis store I visited.
Once spec that struck me as odd today.. Not sure I am reading to much into it..
The Master is 94x94x38 and about 400 gallons
The Marquis is 90x90x35 and about 450 g
The Artisian is 91x91x36 and about 450 g.
Odd that the largest tub has the smallest water capacity. Anything to this or just more empty space and nothing to consider?
Cheers folks. I think we are water testing the Artisian on Sunday.
On the Artisian front. Anything to the number of pumps they are putting in? Master and Marquis are 2, the Artisian is 3 or 4 plus a circ? Should I expect more out of the jets for all the extra HP in pumps?
Mike
Hottubguy:
--- Quote from: silversun on September 28, 2018, 02:57:26 pm ---I had a similar experience when shopping around last year. The master dealer was lightyears behind the others in sales practices. Their entire process seemed antiquated and shoddy.
They first tried to sell me on a tub which the buyer had flaked during one of their tent sales - which they insisted they have no control over, and the manufacturer dictates the dates and the terms to them. They claimed the buyer put down a deposit, but couldn't finance the remainder and they were willing to sell me the hot tub minus the deposit which was a great deal. It was a red flag, and my BS meter was pinging off the charts. Then the dealer tried to sell me on the 'no chemicals needed' pitch, which was really just the mineral stick/MPS method. MPS is obviously a chemical (and I think you still need some chlorine). I'm OK w/ some sales pitch, but it was the way the dealer insisted Master had figured out a special method that nobody else in the industry could replicate, a method which mitigated the need for any type of chemical at all. It was insulting to my intelligence.
I was ready to walk by that point, only 15 minutes into my visit.
The final straw was the wet test. When I asked about a wet test, the dealer asked me to put down a deposit just to wet test their twilight series tub. No thanks.
This was all before I knew anything about the quality of the tub relative to the competition or their reputation as a business.
The dealer in question was Crocker Sales in Woburn, MA.
--- End quote ---
Funny you should mention that dealer. I service a lot of tubs sold from there
Hottubguy:
--- Quote from: Michael Russell on September 28, 2018, 09:00:18 pm ---All the recent replies really seem to be saying one thing.. You need to trust the dealer you are going to buy from..
I have had the experience of trash talking brands sales guys at a few stores. It has been the lower end stores mostly. That said I like our local Marquis dealer. Seems decent, honest and easy going... I stopped by another Marquis dealer while I was away on training last week just to get a feel for the price I was offered. I mentioned the other brands I was intereted in and he went into a diatribe about how they do not even compare and trashing them all. When I finally managed to get a price out of him he was 3k more then my local store who I have not really negotiated with..Guy was just a shill. But two different stores selling the same thing. One I would gladly recommend even if I don't buy from them myself and another that is as crooked as they come.
To update on the process..
I did sit in the master today - Twilight 7.2.. Comparing the the Marquis I would say the jets are stronger. That said Marquis makes up for some of this with the Hot Zone Jets which were amazing. The Foot Blaster in the Master were not nearly as strong. Displays arnd controls are a wash in my mind. The Marquis does have extra pump buttons for the users on the far side of the tub so they can turn pumps on and off without going to the control.
Comfort wise I found the Marquis Maskoka style lounger to be very comfy. Its a mix of Lounge and upright. So you get the benefit of the lounge without giving up as much space. The Master was very comfy as well. Just loose some seating space to the lounge.
I also measured noise in a pretty unscientific method, using my phone. I turned pumps up to max and put my phone at the main seating spots. The Marquis came i around 65-67DB with my family in it (raising the water level submerging all the jets). The Master was at 70-72DB but with the neck jets unsubmerged as no one was in the tub. Turning the neck jets off it came down the 68-70... Really a wash in my mind.
The frame is wood as mentioned on the Master. The cabinet seemed fine in my mind. But I maybe did not look as closely as I should have.
Price wise they are pretty close with the advantage going to the Marquis right now. Master did drop the price a fair bit from the initial offer, where I think the Marquis guy keeps margins pretty tight based on the other Marquis store I visited.
Once spec that struck me as odd today.. Not sure I am reading to much into it..
The Master is 94x94x38 and about 400 gallons
The Marquis is 90x90x35 and about 450 g
The Artisian is 91x91x36 and about 450 g.
Odd that the largest tub has the smallest water capacity. Anything to this or just more empty space and nothing to consider?
Cheers folks. I think we are water testing the Artisian on Sunday.
On the Artisian front. Anything to the number of pumps they are putting in? Master and Marquis are 2, the Artisian is 3 or 4 plus a circ? Should I expect more out of the jets for all the extra HP in pumps?
Mike
--- End quote ---
You hit on a great point. The best dealer in the world could sell the crappiest tub but if he supports it well and is good at what he is doing you will more then likely be happy. On the flip side a bad dealer can sell the best tub and if he doesn’t take care of you as a customer you will have a negative experience.
I believe the Artesian uses more pumps but I also believe they are smaller pumps. Sounds like you looked st the Epic by Marquis. I own the Resort. That chair is my favorite seat in any tub. Bad mouthing the competition is usually a great way to lose a perspective sale. $3000 is a big difference. Where are you at price wise on the Epic because I’m shocked it’s cheaper then the Master? Which Master are you considering?
Michael Russell:
Hey Hottubguy...
The three(ish) we are looking at in order of price highest to lowest with a little over $1000 spread.
Artisian Grand Cayman/Bahama (Lounge vs no Lounge)
Master 8.25/8.2
Marquis Epic/Euphoria
As I write this and look over the numbers again, I need to confirm what jet package I have pricing on the artisian. They have quite a few options. It maybe that I have pricing on the 52 jet version which is 2 x 6BHP motors which is the same as the others. I think I want the 61 jet foot blasters though which is the 2 x 6BHP and an extra 3BHP motor. So price wise I am not positive I am comparing apples on the Artisian at this point. Or, maybe I am comparing apples but I want the orange ;-)
I will be there tomorrow at some point to confirm thought.
Cheers,
Mike
edit...
I went back and look at pictures.. The pretty sure its pricing on the 62 jet version which is 2 x 6bhp and 1 x 3bhp pumps. I (think) want the 61 jet plus 2 foot blasters which has the same pump package. To add, artisian also has a circ pump. Master and Marquis are both without circ.
Mike
--- Quote from: Hottubguy on September 28, 2018, 10:35:53 pm ---I believe the Artesian uses more pumps but I also believe they are smaller pumps. Sounds like you looked st the Epic by Marquis. I own the Resort. That chair is my favorite seat in any tub. Bad mouthing the competition is usually a great way to lose a perspective sale. $3000 is a big difference. Where are you at price wise on the Epic because I’m shocked it’s cheaper then the Master? Which Master are you considering?
--- End quote ---
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