Original > Hot Tub Forum
Hot tub pump tripping GFCI
Botswana:
Well I didn't call the spa store it was bought from, but I did send an inquiry/email to Caldera on Friday evening. Waiting to hear back now. I agree, if it started under warranty then it should be honored; however, I could also sense pushback since they can't replicate the issue/prove my troubleshooting since you have to leave it disconnected for weeks...
Botswana:
What timing. I'll tell ya. As soon as I posted the last comment, I got an email back from Caldera asking me to contact the dealer and put them in touch with Caldera...Maybe things are looking up - as long as the second pump truly is the culprit!
Botswana:
As an update...the pump is still unplugged and the spa hasn't tripped since the storm. I contacted caldera and they talked to the dealer. They said they'd be willing to replace the pump, won't pay for the labor, and would only do so if the issue can be measured/replicated...which it can't since it's a nuisance trip. Kind of aggravating. Still not 100% it is pump 2 as my testing phase hasn't had enough time but so far so good. I don't understand what could be wrong as the pump works perfectly fine when being manually used and it isn't used to filter..(to my knowledge)..so I'm not sure why it would cause nuisance trip? Tech said on phone that it could just be coincidence and that unplugging stuff doesn't mean it's the actual component....could be that it's just drawing less etc..
I don't know anymore. Been trying to diagnose this for 4 months now. Very depressing. Certainly wish I never bought it
Jacuzzi Jim:
The tech is partially right, but you have to start somewhere, and it's called "nuisance" tripping for a reason. So unless he has a better idea on how to solve the problem, and if he does I would love to hear it.
Botswana:
so say after 2 more weeks it still hasnt tripped with the pump disconnected. What do i do at that point? Obviously plug back in to see if it happens with it plugged in again, but what other trouble shooting is there? Can i take any electrical readings at the pump terminal or anything?
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