Original > Hot Tub Forum
Stellar spas (stellerspas.com)
Terry Koss:
As the owner of Stellar Spas, I thought I'd chime in. I've read a lot of guesses and opinions, all of which are inaccurate. We've been in business 20 years and are selling two lines of spas. We've been selling the Island Retreat Series (our most popular line due to the value/price range) for about 9 years. We've been selling the Solar Elite Series for about 11 years.
We are definitely not like Dr. Wellness! I'm very familiar with their line of spas; that they have other dealers like MFG Spas Direct, and (according the production manager at our factory), often change their name due to such poor reviews (1-star). I have read some reviews and they've been described as garbage and junk. It's my understanding they're in the US, but use Chinese components.
With uncountable spas sold, we've been selling the same brand as I said, for almost a decade. In that time, we've literally had *two* warranty issues to speak of. And those two were promptly addressed by the manufacturer. The manufacturer has been in place under the same ownership since 1985. Their quality control is shockingly good. I would've dropped that line of spas years ago if it wasn't. To date, we've never had one spa leak. Our A+ BBB Rating speaks for itself. We don't ask or send out automatic emails to customers like others do (don't believe in being just another company to inundate people with more unwanted email). But there could be no better example of "no news is good news". If people weren't happy with our spas, they'd go straight to the BBB and file a complaint.
I value forums like this in general. But when I see people just throwing out inaccurate guesses, I feel compelled to set the record straight. And yes the website is simple. I could hire a webmaster to maintain it, which drives the retail cost up. If we took a poll, do you think people would say "Yes, I'll pay $50 more for my spa, so all the peripheral framework of the website surrounding the spa photos looks better"? Believe me, I know I lose sales because some people think it's not professional. That's okay. I'm more attracted to selling to the frugal customer anyway. That's always been my business model, low cost and save. Look at the spa photos, that's what your money's going toward. Or go to a showroom and pay $2K more, "brick and mortar" as someone mentioned. If you want to pay $1,000-2,000 to walk inside a building for an hour and you think there's an actual difference between them and Stellar Spas, that's your choice. I guarantee you, their higher overhead means they're FAR more likely to close before we will. Let me remind you we've been in business 20 years. I've seen several local showroom spa dealers come and go throughout those 20 years (since I've had my "feelers" out about hot tubs).
Spatech_tuo:
--- Quote from: Terry Koss on March 01, 2019, 05:35:23 pm ---As the owner of Stellar Spas, I thought I'd chime in. I've read a lot of guesses and opinions, all of which are inaccurate. We've been in business 20 years and are selling two lines of spas. We've been selling the Island Retreat Series (our most popular line due to the value/price range) for about 9 years. We've been selling the Solar Elite Series for about 11 years.
We are definitely not like Dr. Wellness! I'm very familiar with their line of spas; that they have other dealers like MFG Spas Direct, and (according the production manager at our factory), often change their name due to such poor reviews (1-star). I have read some reviews and they've been described as garbage and junk. It's my understanding they're in the US, but use Chinese components.
With uncountable spas sold, we've been selling the same brand as I said, for almost a decade. In that time, we've literally had *two* warranty issues to speak of. And those two were promptly addressed by the manufacturer. The manufacturer has been in place under the same ownership since 1985. Their quality control is shockingly good. I would've dropped that line of spas years ago if it wasn't. To date, we've never had one spa leak. Our A+ BBB Rating speaks for itself. We don't ask or send out automatic emails to customers like others do (don't believe in being just another company to inundate people with more unwanted email). But there could be no better example of "no news is good news". If people weren't happy with our spas, they'd go straight to the BBB and file a complaint.
I value forums like this in general. But when I see people just throwing out inaccurate guesses, I feel compelled to set the record straight. And yes the website is simple. I could hire a webmaster to maintain it, which drives the retail cost up. If we took a poll, do you think people would say "Yes, I'll pay $50 more for my spa, so all the peripheral framework of the website surrounding the spa photos looks better"? Believe me, I know I lose sales because some people think it's not professional. That's okay. I'm more attracted to selling to the frugal customer anyway. That's always been my business model, low cost and save. Look at the spa photos, that's what your money's going toward. Or go to a showroom and pay $2K more, "brick and mortar" as someone mentioned. If you want to pay $1,000-2,000 to walk inside a building for an hour and you think there's an actual difference between them and Stellar Spas, that's your choice. I guarantee you, their higher overhead means they're FAR more likely to close before we will. Let me remind you we've been in business 20 years. I've seen several local showroom spa dealers come and go throughout those 20 years (since I've had my "feelers" out about hot tubs).
--- End quote ---
My BS meter just blew up!
Hottubguy:
--- Quote from: Spatech_tuo on March 04, 2019, 04:42:42 pm ---
--- Quote from: Terry Koss on March 01, 2019, 05:35:23 pm ---As the owner of Stellar Spas, I thought I'd chime in. I've read a lot of guesses and opinions, all of which are inaccurate. We've been in business 20 years and are selling two lines of spas. We've been selling the Island Retreat Series (our most popular line due to the value/price range) for about 9 years. We've been selling the Solar Elite Series for about 11 years.
We are definitely not like Dr. Wellness! I'm very familiar with their line of spas; that they have other dealers like MFG Spas Direct, and (according the production manager at our factory), often change their name due to such poor reviews (1-star). I have read some reviews and they've been described as garbage and junk. It's my understanding they're in the US, but use Chinese components.
With uncountable spas sold, we've been selling the same brand as I said, for almost a decade. In that time, we've literally had *two* warranty issues to speak of. And those two were promptly addressed by the manufacturer. The manufacturer has been in place under the same ownership since 1985. Their quality control is shockingly good. I would've dropped that line of spas years ago if it wasn't. To date, we've never had one spa leak. Our A+ BBB Rating speaks for itself. We don't ask or send out automatic emails to customers like others do (don't believe in being just another company to inundate people with more unwanted email). But there could be no better example of "no news is good news". If people weren't happy with our spas, they'd go straight to the BBB and file a complaint.
I value forums like this in general. But when I see people just throwing out inaccurate guesses, I feel compelled to set the record straight. And yes the website is simple. I could hire a webmaster to maintain it, which drives the retail cost up. If we took a poll, do you think people would say "Yes, I'll pay $50 more for my spa, so all the peripheral framework of the website surrounding the spa photos looks better"? Believe me, I know I lose sales because some people think it's not professional. That's okay. I'm more attracted to selling to the frugal customer anyway. That's always been my business model, low cost and save. Look at the spa photos, that's what your money's going toward. Or go to a showroom and pay $2K more, "brick and mortar" as someone mentioned. If you want to pay $1,000-2,000 to walk inside a building for an hour and you think there's an actual difference between them and Stellar Spas, that's your choice. I guarantee you, their higher overhead means they're FAR more likely to close before we will. Let me remind you we've been in business 20 years. I've seen several local showroom spa dealers come and go throughout those 20 years (since I've had my "feelers" out about hot tubs).
--- End quote ---
My BS meter just blew up!
--- End quote ---
Lol. My favorite part was 2 warranty calls in the last 20 years!
Spatech_tuo:
--- Quote from: Hottubguy on March 04, 2019, 06:46:31 pm ---
--- Quote from: Spatech_tuo on March 04, 2019, 04:42:42 pm ---
--- Quote from: Terry Koss on March 01, 2019, 05:35:23 pm ---As the owner of Stellar Spas, I thought I'd chime in. I've read a lot of guesses and opinions, all of which are inaccurate. We've been in business 20 years and are selling two lines of spas. We've been selling the Island Retreat Series (our most popular line due to the value/price range) for about 9 years. We've been selling the Solar Elite Series for about 11 years.
We are definitely not like Dr. Wellness! I'm very familiar with their line of spas; that they have other dealers like MFG Spas Direct, and (according the production manager at our factory), often change their name due to such poor reviews (1-star). I have read some reviews and they've been described as garbage and junk. It's my understanding they're in the US, but use Chinese components.
With uncountable spas sold, we've been selling the same brand as I said, for almost a decade. In that time, we've literally had *two* warranty issues to speak of. And those two were promptly addressed by the manufacturer. The manufacturer has been in place under the same ownership since 1985. Their quality control is shockingly good. I would've dropped that line of spas years ago if it wasn't. To date, we've never had one spa leak. Our A+ BBB Rating speaks for itself. We don't ask or send out automatic emails to customers like others do (don't believe in being just another company to inundate people with more unwanted email). But there could be no better example of "no news is good news". If people weren't happy with our spas, they'd go straight to the BBB and file a complaint.
I value forums like this in general. But when I see people just throwing out inaccurate guesses, I feel compelled to set the record straight. And yes the website is simple. I could hire a webmaster to maintain it, which drives the retail cost up. If we took a poll, do you think people would say "Yes, I'll pay $50 more for my spa, so all the peripheral framework of the website surrounding the spa photos looks better"? Believe me, I know I lose sales because some people think it's not professional. That's okay. I'm more attracted to selling to the frugal customer anyway. That's always been my business model, low cost and save. Look at the spa photos, that's what your money's going toward. Or go to a showroom and pay $2K more, "brick and mortar" as someone mentioned. If you want to pay $1,000-2,000 to walk inside a building for an hour and you think there's an actual difference between them and Stellar Spas, that's your choice. I guarantee you, their higher overhead means they're FAR more likely to close before we will. Let me remind you we've been in business 20 years. I've seen several local showroom spa dealers come and go throughout those 20 years (since I've had my "feelers" out about hot tubs).
--- End quote ---
My BS meter just blew up!
--- End quote ---
Lol. My favorite part was 2 warranty calls in the last 20 years!
--- End quote ---
I almost highlighted that but then thought "maybe he meant he has only agreed to cover a customer's problem under warranty twice and simply denied all the rest".
Dr. Spa™ Ret.:
So if I understand this correctly....
You've been in business for 20 years.
You have an uncountable number of spas sold.
You have ONLY had 2 warranty repairs on all of that.
AND you have an a+ BBB rating.
So ummmmmmm, how come you ONLY have THREE reviews with the BBB.....and THEY say you've been in business for 15 years?
3 reviews? What, you don't have any relatives? And what was the complaint filed with the BBB back in 2016?
Navigation
[0] Message Index
[#] Next page
[*] Previous page
Go to full version