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Need help!! initial priming Bullfrog x7 no water flow

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Skysurfer2010:
I have a bullfrog x7. I turn the breaker on and it goes into priming mode (Pr). I push the jets buttons and both pumps turn on but there is zero water flow. I wait a few minutes and try pushing the jets buttons multiple times to turn them on and off and the pumps do turn on and off but still no water flow.

Dealer doesn't know what to do. Bullfrog techs phone lines have issues today and they keep dropping my calls. Tech started to say something about the valves...

Does the plumbing on the white tubes need to be opened some how? They don't have any give to them.

Also the display sometimes displays "dr" and sometimes "ic."

Need help asap since the tub is full and it's cold in the NE!!

Hottubguy:
Your dealer doesn't know what to do?  Did they just start selling hot tubs?  When you filled it did you fill it through the place where the filter is?  You can listen up the drain plugs on the front of the pumps until water comes out to purge the lines. When you turn the pump on how long are you leaving it on for?

Hottubguy:
Also I'm not sure if bullfrog uses slice valves going to the pump. If they do make sure both are in the up position

Beck0101:
On the A series the priming routine takes several minutes, I assume the X series is similar.  Are you trying to run the pumps prior to the priming routine finishing?  Did it also go through the GFCI routine already as well?

Priming aside you may need to loosen up the plumbing to bleed the air if you didn't get the air out by filling through the filter openings.  I have a coworker that couldn't relieve his airlock without messing with the plumbing.

Beck0101:
And hey - don't fret, you're not going to be able to use that thing tonight anyway.  Your heater will take a day to bring her up to comfortable temps once she's running.

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