Brand Specific Forums > Jacuzzi Hot Tubs
Reliability of Jacuzzi
hottubdan:
So, what I am seeing is the reliability of the product may be similar, but the support from manufacturer and therefore the dealer, Hot spring may be superior.
JaxSAH:
--- Quote from: Chris_H on November 18, 2016, 10:03:36 am ---One thing I find quite interesting is the fact that some pretty well known dealers have switched from Jacuzzi. You can even see it on the board here. That's pretty telling to me.
--- End quote ---
That is very interesting. It also makes my decision more difficult.
Calisoldier83:
--- Quote from: JaxSAH on December 03, 2016, 09:45:06 pm ---
--- Quote from: Chris_H on November 18, 2016, 10:03:36 am ---One thing I find quite interesting is the fact that some pretty well known dealers have switched from Jacuzzi. You can even see it on the board here. That's pretty telling to me.
--- End quote ---
That is very interesting. It also makes my decision more difficult.
--- End quote ---
They're the same damn warranty. It's all preference. I didn't like the hot springs, Jacuzzi was way more therapeutic for ME and the hot springs had me floating all over the place. Better fit with the Jacuzzi.
d00nut:
I said they were good quality, good enough to sell them... but as I said, as a dealer, the way in which they support, the response rate to warranty claims submitted, and the reimbursement payouts are all subpar to where they were even just 2-3 years ago. New management, new direction, which I didn't like... therefore, I went with the new kid on the block, Bullfrog.
I honestly don't believe they are a bad product, in fact quite the opposite. However, in my experience, they leave a lot to be desired on the support side, regardless if the warranty is the same length. I shouldn't have to fight for my customers, and I don't have to any more with HSS and Bullfrog, and my life is easier!
At the end of the day, a good dealer will determine your experience
Jacuzzi Jim:
--- Quote from: d00nut on December 04, 2016, 01:54:55 am ---I said they were good quality, good enough to sell them... but as I said, as a dealer, the way in which they support, the response rate to warranty claims submitted, and the reimbursement payouts are all subpar to where they were even just 2-3 years ago. New management, new direction, which I didn't like... therefore, I went with the new kid on the block, Bullfrog.
I honestly don't believe they are a bad product, in fact quite the opposite. However, in my experience, they leave a lot to be desired on the support side, regardless if the warranty is the same length. I shouldn't have to fight for my customers, and I don't have to any more with HSS and Bullfrog, and my life is easier!
At the end of the day, a good dealer will determine your experience
--- End quote ---
We saw the same thing. Less support from Jacuzzi and long wait time on getting replacement parts/warranty reimbursements. I think Jacuzzi/Sundance/D1 still build a quality spa, not sure how Thermo spa is. I honestly do not miss selling them and have been very happy with Bullfrog spas, they have built a great company with a huge market presence and in just the last 3 almost 4 years.
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