Original > Hot Tub Forum
Can anyone comment on Eco Spas?
BullFrogSpasMN:
--- Quote from: Sam on July 28, 2017, 02:08:28 pm ---For clarification in my post: They sell the plastic replacement arms online which would seem strange if they were covered under the lifetime warranty. Eco Spas doesn't put their warranty on their website either so we can no longer verify. They used to have it up and pulled it down due to their competitors talking about the warping covers.
I only know all of this because I used to sort of sell them. It's a long story but we stopped due to the issues mentioned above. They definitely did not cover the arms or warping under warranty. It's exactly why we stopped working with them. We had a lot of angry customers and their response was to basically tell us to pound sand.
--- End quote ---
It's all BS...lifetime warranties don't exist in this industry, and if they do they are written with so much fine print & red tape it's almost laughable...just like "LIFETIME WARRANTY" on the Shell, but just remember if the shell cracks or de-laminiates the local dealer charges you to pick it up, then the manufacturer charges shipping to the factory, takes 12 weeks to repair, then guess what you get to pay the shipping & delivery charges back to your house so your "LIFETIME WARRANTY" has just cost you $1,500 on a spa that may be 9 years old and only worth $3,000 at most. Get what you pay for just like anything else in life.
Tman122:
I think according to any law lifetime means 7 years.
BullFrogSpasMN:
--- Quote from: Tman122 on July 28, 2017, 10:43:28 pm ---I think according to any law lifetime means 7 years.
--- End quote ---
It's funny but I'd almost rather buy a product with a 7 year warranty vs. a Lifetime Warranty. At least I know a 7 year warranty can be 'legit' whereas anytime I see "Lifetime" I immediately look for the fine print to see what the "escape clauses" are.
meriflower:
--- Quote from: BullFrogSpasMN on July 29, 2017, 11:17:16 am ---
--- Quote from: Tman122 on July 28, 2017, 10:43:28 pm ---I think according to any law lifetime means 7 years.
--- End quote ---
It's funny but I'd almost rather buy a product with a 7 year warranty vs. a Lifetime Warranty. At least I know a 7 year warranty can be 'legit' whereas anytime I see "Lifetime" I immediately look for the fine print to see what the "escape clauses" are.
--- End quote ---
Bullfrog offers a lifetime warranty on their "EnduraFrame" but on their X series they give it 5 yrs.
39lasalle:
Ad we call it in the automotive aftermarket industry it is "LIMITED LIFETIME WARRANTY"!!!!! What the hell does that mean?
To me it means to take care of customer but then againmy customers are spending thousands every month , year after year.
A little different!
Lol
39
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