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Balboa Wifi Module

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Letran:

--- Quote from: JustAnotherNewbie on February 05, 2016, 04:47:31 pm ---I hear you! I'm using android and have tried and tried, still can't get it to connect to the home WiFi with zero success. Definitely regret adding it on .

--- End quote ---

try connecting with an iOS device FIRST

I tried desperately a few times. deleting, installing etc. no cheese

I tried on an fully updated iPad. it finally saved and transferred the connection to all my devices including my Android devices.

keeping the connection active is another issue.

Good Luck

dave48103:
We have never been able to keep the connection going for more than a day or so. Spoke to a couple techs at balboa. I've tried a wifi extender, placing my router about 5' from the tub, and even moved their unit outside the tub. The tech says I have to power the tub off then on to reset the connection.  Kind of defeats the purpose. I've concluded its just a crappy piece of technology and balboa knows it

Letran:

--- Quote from: dave48103 on February 16, 2016, 07:04:04 pm ---We have never been able to keep the connection going for more than a day or so. Spoke to a couple techs at balboa. I've tried a wifi extender, placing my router about 5' from the tub, and even moved their unit outside the tub. The tech says I have to power the tub off then on to reset the connection.  Kind of defeats the purpose. I've concluded its just a crappy piece of technology and balboa knows it

--- End quote ---

I was going to dry all of the above to make it work. Now that I know it still won't work. that is just depressing. I paid $500 for this POS.

The Wizard of Spas:
I've sold one wifi add-on from Balboa with a spa to a customer and have had nothing but fits.  I've replaced almost everything that is a component with the app and I am having all the same issues as you guys.  Additionally, I've spoken with others in the industry and they're all in the same boat.  I will not be offering wifi as an option on any of my units until this issue is remedied.

emichael:
After having a very negative call with "Joe" at Balboa who blamed my wifi for the problem I have proceeded to install additional wifi access points closer to the hot tub.  The most recent was actually installing an access point inside my hot tub.  Here is the statistics from the wifi management console for the hot tub:



Take a look at the dBm, it doesn't get much better than that!  Balboa wanted better than -50dBm.  The first access point I connected this to was at -49dBm - on the edge, but still within the limit.  That is on a tower about 75 feet away.  Balboa complained that it was over 50ft, which is all they support.  The second wifi access point was 12 feet away, and this one is now 10 inches away.  (Yes, all the access points are on separate channels and are not interfering with each other).

Talking to the dealer, they suggested it could be interference from the motors in the hot tub.  That doesn't fly for two reasons.  1) This thing is (or should be) designed to work inside the hot tub enclosure.  2) The disconnects happen after 5-7 days.  If it was interference from the motors, the wifi module would disconnect whenever the motors ran - which is more than ever 5-7 days!

Anyway, Marquis is doing their due-diligence to take care of me as a customer - even though I believe the problem is actually with Balboa.  They sent a tech out today who swapped out the wifi.  That is the obvious next step for troubleshooting.  We'll see how long this one stays connected, but I am not holding my breath!

Thanks,
-Eric

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