Brand Specific Forums > Jacuzzi Hot Tubs
Disappointed with my Jacuzzi delivery today
Spatech_tuo:
Its difficult to say who exactly was the party that screwed up the color but its up to the dealer to make things right whether that's in conjunction with the manufacturer or on their own.
amy2421:
Initially they offered me nothing, but then the manager offered a $500 refund and threw in a J1000 remote if I would still take delivery on the platinum with mahogany skirt. Note that we don't have the stereo package but I understand it works to control the jets/lights/etc remotely even without the stereo - someone please correct me if I'm wrong?
Does that seem like a fair trade-off for accepting the wrong color?
lehacf:
Yes, now we are getting somewhere. It depends on the importance of the color scheme to you. I would also ask them to throw some chemicals into that as well. Value to you will be more than the purchase price for them.
Racenut:
$500 and a remote seems like a reasonable consolation to me, but it just depends how important cabinet color is to you.
amy2421:
I don't know how much the remote is worth.
The cabinet color was important because it tied into our whole color scheme of our backyard reno, but with the height of the deck only about 10" of the skirt will be visible between the top of the deck and bottom of the shell. I still think the Silverwood skirt would have looked better, but I also feel like there aren't any options because we can't wait another 4 weeks (our deck is being built as we speak) and I don't really like the idea of changing the skirt later.
It just sucks because we had it all planned out so well and ordered it way in advance for that reason.
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