General > General info Somewhat hot tub related
Attn: Gun totin, womanizin, alky!
Brewman:
Being labeled as a "Gun totin, womanizing, alky..." by JA is the equivalent of getting awarded the "Good Housekeeping Seal of Approval."
It's a title you should wear with pride!
Spatech_tuo:
Check this post out from a JA customer whose blower is fried:
"Jim: Speaking of warranty, I called yesterday for service and spoke with Adam who was supposed to relay a message to Jayden or Rick. They did not call back yesterday. Please have them get on it. Since the repair will involve I assume finding a tech on my end and shipping out a new blower rather than a call by one of your staff personally, it will drag out longer than usual anyway and my back can't tolerate being out of the water too long."
The reason they don't call back if is they don't know how to tell the customer they'll send the part (I hope they don't charge him and promise to refund him when they get the part back) but Jim expects them to install it. The guy actually thinks Jim is going to pay someone to fix the spa? Granted, changing a blower isn't rocket science but when you get a warranty you don't expect that you'll be the one supplying the labor. I feel sorry for the guy but he should have known what he was getting himself into when he paid an exorbitant amount of money to an out of town internet salesman.
Brewman:
Gunexpert Gruver's reply:
"Today is the first day I will be back in the office. The trip was long.
You can use the tub all you want, just don't run the blower for a while. We will get you fixed as soon as possible. "
That's service for ya. First the excuse for not getting to this sooner. Apparently his staff is incapable of handling minor part swaps, JA himself has get home before any customer service happens?
The customer then responds that the part is on the way. No mention on who or how it's going to be installed. Does the poor customer have to do this, or try and hire a tech, pay him, submit a bill, and hope he gets a check?
Everytime someone posts a warranty issue to his board, they always end up telling everyone how they love their spa and service. If my dealer pulled this crap on me I'd be over there breathing fire pretty quickly.
drewstar:
--- Quote ---Check this post out from a JA customer whose blower is fried:
"Jim: Speaking of warranty, I called yesterday for service and spoke with Adam who was supposed to relay a message to Jayden or Rick. They did not call back yesterday. Please have them get on it. Since the repair will involve I assume finding a tech on my end and shipping out a new blower rather than a call by one of your staff personally, it will drag out longer than usual anyway and my back can't tolerate being out of the water too long."
The reason they don't call back if is they don't know how to tell the customer they'll send the part (I hope they don't charge him and promise to refund him when they get the part back) but Jim expects them to install it. The guy actually thinks Jim is going to pay someone to fix the spa? Granted, changing a blower isn't rocket science but when you get a warranty you don't expect that you'll be the one supplying the labor. I feel sorry for the guy but he should have known what he was getting himself into when he paid an exorbitant amount of money to an out of town internet salesman.
--- End quote ---
Wow. I thought he had a network of "spa specialist" all over the place (kinda like Team America) that would spring into action when service was needed.
"I've busy and will get to it later" What the hell?
My response is F.U. JA FU. I'll find a tech NOW and will send you the bill.
I remember JA writing that his service team was better than having a local dealer, because with a local dealer, you have to rely on that dealer. With JA you get the best! (when reading his accounts with actual customers he looks in the phone book and gets anyone he can find)
I can imagine it now....
"Sir, I found a guy name Jethro in your area, now he's never worked on a spa, but he can swap a pump no problem. I'm going send this stranger over to you house tomorrow. Tell your wife to leave the door unlocked....."
This guy's back is going to hurt a lot more than it does now before his tub is back in action.
A customer doens't get serviced becasue JA was busy on a trip?
What are people going to do when this guys decides to move on, retire or drop dead?
Brewman:
--- Quote ---
What are people going to do when this guys decides to move on, retire or drop dead?
--- End quote ---
Throw the worlds largest party? Oh wait, that'd be us.
Except life would get a little more boring. But just a little. He does have a certain entertainment value, but at a high cost.
I did ask him once, posing as a potential customer, who his crack service person was in the Minneapolis area, and he refused to divulge the name, saying that it was none of my business, basically. Guess he didn't have the MPLS yellow pages open to the "Jethro" section handy.
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