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Dealer Drops Diamante line of spas

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Wisoki:
It would apear to me the dealer isn't too sure how to run his business, or is trying to find the right tub to fit his niche in his market. If he tried Diamante, and was having little or no success with them, then move on. A good dealer though he/she drops a line, isn't dropping their customers. They are IMO still ethicaly bound to perform warranty service on the sold units. One thing you must remember, although the brand you choose is important, you ARE NOT the manufacturers customer. You ARE the dealers customer. WE are the manufacturers customer. Since you are the dealers customer, a good dealer is going to do what it takes to keep you pleased regardless of which brand they switch to. While I'm on this subject, I read on a spa manufacturers board that you should never buy from a dealer that has recently changed brands, because there is a learning curve where servicing is concerned. Nothing could be further from the truth. There are only a handfull of manufacturers of spa packs that are pretty standard in the industry, i.e. Balboa, Gecko (almost identical) Spa builders (what you find on Sundance and Jacuzzi, et al), Hydroquip, len gordon, intermatic (not so much a controll pack as a timer) All pretty easy to work on if you are a professional in the industry. Replacing a pump is replacing a pump regardless of brand. Same with blowers, heaters, t-stats, pressure sensors, flow switches, etc... In short, if you are comfortable with your dealer and his knowledge of the product and ability to repair same, don't worry too much about how long he/she has been carrying it.

johnnythunders:
As you say the Diamante is a brand name and the dealer must have had problems with selling that brand.If Diamante is a good maker of spas why would he have not dropped the other brands that i have never heard of Charisma and bringing in another brand that I never heard of Dream Maker.Unless you have heard of Charisma and Dream Maker and think those spas are top brands too? :DJohnny Thunders

Wisoki:
I'll make this my last post on this subject since this is gettin to be like wrestlin with a pig in mud, eventualy you realize the pig likes it. I personaly have not heard of Dream Maker (most likely a lower end line the dealer carries to hit the 1995 to 3495 price point. I personally HAVE heard of Charisma, and understand that they are a good mid range spa 3295 to 8K. Diamante WAS his upper end that he seems to have decided to change. You see in business you begin to realize not everyone wants or needs 6, 7, or 8 thousand dollar hot tub. For those people you find the least expensive product you can, that you deem reliable and offer it up. If not, you can only do one thing, watch that 1995 buy walk out the door and head over to the next guy that does carry a tub to accomadate his/her needs. KAPEESH.



--- Quote ---As you say the Diamante is a brand name and the dealer must have had problems with selling that brand.If Diamante is a good maker of spas why would he have not dropped the other brands that i have never heard of Charisma and bringing in another brand that I never heard of Dream Maker.Unless you have heard of Charisma and Dream Maker and think those spas are top brands too? :DJohnny Thunders
--- End quote ---

Charger Fan:
Dream Maker is the re-named X-Spa-Dition brand spas.  They are rotationally molded (plastic) spas, and generally in the $2,000-$3,000 price range depending on the model.

Spa_Tech:
I just caught word that the Diamante dealer here is looking at dropping them for a new product.

Dealers loyalty can wane with inconsistancy and product quality issues- So this move by these dealers may prove to be a trend of self preservation.

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