Brand Specific Forums > Hot Spring Spas
Mistake on a Grandee scale.
NZArtist:
Okay, so a 3kW heater is or isn't going to work? Any Hotspring gurus know if I'll end up replacing the controller as well? If I get the 3kW heater can I avoid rewiring the connection?
I don't mind getting an electrician in. Like he says - existing wiring makes a perfectly fine pull-wire for better wiring. If we need to have 2 x 25A cables and separate out the motor from the heater so be it. I'd prefer to have a solution even if it costs a bit more rather than spend the next few years annoyed at getting cold in the spa.
And it's cheaper than replacing the entire spa pool and starting again.
Isaac-1:
I am far from a Guru, I just bought a just Hot Spring tub and wired it up myself, a few months ago, which required a bit of studying of the manuals, etc. since I had to reconnect it from 240V mode to 120V model. I really doubt you will need to replace the controller, however Hot Spring did change the controller design a couple of years ago, and I don't know if you have the older or newer style controller on your tub. I don't know much about the new one as my tub actually has the close cousin predecessor of the one they discontinued a couple of years ago.
wmccall:
--- Quote from: NZArtist on July 31, 2014, 04:38:11 pm ---
The forum is named "What's the best hot tub". If I'm having a bad experience with a brand of hot tub isn't this the perfect place to let others know?
--- End quote ---
[/quote]
Not arguing there, though I do find your generalizations a bit much. It can be typical of a person who gets a bad item to try and spread it over the internet. You may not be in that mold, but my message was to draw you out a bit. Can't argue with your experiences, and also hope to learn a little. I've never heard of HS putting such a small heater in their biggest tub. The Salt water system, I can't comment on. The latches have worked fine for thousands of owners. I'm just trying to encourage you from labeling the entire model or brand junk when so many would disagree.
-Not afilliated with Hot Springs all nor is this forum supported by.
NZArtist:
--- Quote from: wmccall on August 01, 2014, 07:32:08 am --- I've never heard of HS putting such a small heater in their biggest tub.
--- End quote ---
Well... now you have.
I can possibly resolve it by making modifications to their US$22,000 product to make it adequate.
I can also possibly modify their product so it doesn't spit black flakes into the water after nine months and cost me an additional $800 (when it comes out of warranty).
And I can drain the spa and keep this US$22,000 product unusable while the technician replaces the apparently common fault of the motor seals failing.
It's only US$22,000 for a bent piece of plastic, three motors and a heater. I shouldn't expect the remaining US$20,000 left over from materials to have actually been spent on Quality Assurance. They have to pay for all that glitzy sales pitch, after all.
Jacuzzi Jim:
Yeah something is not jiving here. Hot Springs builds a great spa, the fact that you are having problems is tough for you obviously. But if yours is doing it, so are all the other HS spas your dealer has sold in the area. Either it's a wiring issue or something is not hooked up right, wrong heater put in the spa, bad circuit board it's not adding up. Id be camped out at the dealer or on the phone to HS corporate and see what they say. They are a great company and stand behind what the sell, part of it might be a dealer issue not knowing what they are doing.
As far as the ace system I can't comment on that.
FWIW I sell Jacuzzi and Bullfrog brands so no cards in this game..
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