Brand Specific Forums > Jacuzzi Hot Tubs
under waterfall jets on Jacuzzi j470 - FIXED!
Spatech_tuo:
Poor choice of words by that dealer or he just doesn't get it.
Jacuzzi Jim:
Sounds like there is either a kink in the line or worse case something blocking the flow from the manifold. Hoping it's just a kinked hose, the other would be a pain. Give them a bit but make sure they know you want it fixed.. Jacuzzi shouldn't have to get involved yet, your dealer should be taking care of this, not pawning it off on corporate!
mrpenguin:
Quick non-update, was away last week. They called to make sure I still wanted this fixed. Said that they researched it and the tub will need to be taken apart and the foam insulation cut to get to it, am I sure I still want that done, since it is a new tub you're cutting into. Told them YES I want it fixed. He said they'll set up for a tech to diagnose the problem. I figure the repair if they cut out the foam insulation, they can spray some new foam in its place. I assume the repair will put it back as if it was new. I'll see a line where the new and old foam meet, but that's it. I won't have a big area with no insulation, right? I also assumed and accepted that this will be at least an hour job, probably more than that to take off the lifter, off the panels, cut the foam, find the problem, then fix it.
Will update more if anything happens.
mrpenguin:
Good news!
Dealer got tech (AJ's Spa Service) to come out and the problem is FIXED, what a difference! Opened the back, dug out some insulation, followed the hose, found the issue. Hose was kinked out of the manifold. He disconnected the hose from the jet port, put his finger in the port to stop the water, pulled the hose out from behind others and rerouted it in front of them, and reconnected it. Tested it, checked for leaks, pushed the insulation back in, sealed it up. Took less than an hour. I am also content with how the repair was done and as far as I am concerned, it is the same as a new tub still. Having the insulation torn out and then just jammed back in there is just fine. Nothing major was "torn apart".
Pretty poor quality control by Jacuzzi I think. If they test these before sending them out like they say they do, an easy "Does each jet have water coming out" checklist should have caught this. Maybe the foam pushed the hose to the kink point, but a final wet test before sending still should have found it.
I am totally reassured that having them come out to fix it was completely the right thing to do instead of just "enjoying the tub". I'm sure they wanted to avoid the service call, but this was totally worth it and I am really pleased with the service tech. Tech even mentioned how most dealers try to delay the repairs if they can, he had some pretty grim stories about other dealers (thankfully not mine) in his past.
First pic, the jet is the one on the top left and the manifold is to the right of the zero on the wood. You can see where they routed the hose behind everything causing it to kink easily. If you zoom in the photo, you can see the hose a bit better and the kink. Second pic is a close up of the kink.
Jacuzzi Jim:
Glad they fixed the problem, and yes it should have been caught, but it is built by people.. ;)
Least it's not like a GM recall!
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