Original > Hot Tub Forum
Sundance Maxxus Delivered Today
Electro:
:-/ :) :-/ :) :-/ :) :-/ :) :-/ :) :-/ :) :-/ :)
I checked with Sundance today about what cover lift they recommend for the Maxxus. They recommended either the CoverBreeze, which appears to be virtually identical to the Covermate III, or a Cover Slide type holder, which does not appear to be large enough to hold the cover. I'll have more to say about this later, as I feel the manufacturers have not done a good job in developing their spas to compliment a lifter.
Tubber, Did you find anything recommended for the Maxxus?
Chas, The Ideal Superlift 2 that you pictured, looks good to me. Are you familiar with it? Do you think it would work well with my cover? As I tried to explain before, the Maxxus tri-fold cover is like the covers for the Optima or Cameo, with a third fold that is about 20 inches by 92 inches. The small fold is flipped over first from the front, then it and the second section are folded onto the third section. Then the cover lift is used to lift all 3. It is bulky and heavy.
I'm interested in your offer to change out the lift. Would you be able to send or sell me the Superlift 2 or anything else that we find to be recommended; then I could use the packing to repack the Covermate I and send it back to you for credit.
Electro
Tubber:
Electro we offer a Cover Caddy or the Cover Slide. I'm trying to find some pics for you but just not having any luck. Unfortunatly the Maxxus in our showroom is dry so we have no cover on it the time being. I'm still working on it for you though.
Electro:
Hi Guys, :) :) :) :) :)
For those following my posts about the problems with the Sundance dealer, I made a mistake.
On re-reviewing my notes about the day I ordered the hot tub, I remembered incorrectly about one aspect of the purchase. I thought we'd agreed on the Covermate 2, but my notes indicated that lifter was only if I agreed to the 2-fold cover, which was to be included without additional cost. I paid extra for the 3-fold cover and for the Covermate I lifter.
I finally felt calm enough and called the dealer to discuss the lifter, how I believed we had agreed on the Covermate II, and how the Covermate I as installed is clearly not suitable for the Maxxus. The dealer was quite clear that I'd bought and paid for the Covermate I and he was not interested in helping me in any way. He also clearly stated that he stocks and sells only the Covermate I lift for all spas.
I did not argue, after it was clear that he was not going to help or give me any satisfaction. He mentioned repeatedly that I'd gotten such a great deal and if the lifter didn't work well, so what. I have checked and I paid about mid-range for this Sundance hot tub. But, I also found that I paid very high additional prices for the cover, the lifter, and the Ozonator. Most outrageous was that he tried to charge me $125 for the Sunglow LED lighting, which is included as a standard feature for 2004 on the Maxxus.
It is now very clear that this dealer is extremely self-centered and greedy. I asked about purchasing several additional items and chemicals; to which I found he would sell only at his full "retail". On checking his "retail" against other dealers' prices, his "retail" is about 50% higher than all others and 80-120% above web prices. It is curious that he is not willing to come in or work when customers want him there, either early or late - he only works from 10:00 AM to 4:00 PM. And, he does not allow his employees, who sell the chemicals only, to sell or even talk about the hot tubs.
Because I signed the Wells Fargo credit contract, I believe there is no recourse, unlike with a credit card. It seems to me that if I complain to Sundance, this would give him cause to treat me badly if I need warranty or service.
With what I now know, I would never purchase a Sundance product, solely because of his attitude.
Electro
Tubber:
I can understand your dismay with the dealer but that has nothing at all to do with Sundance. If any recourse should be made it should be with your local BBB office. Your next step should be to contact Sundance and Wells Fargo, let them know about your problem and if there is any sort of resolve. Good Luck.
Chas:
--- Quote --- :-/ :) :-/ :) :-/ :) :-/ :) :-/ :) :-/ :) :-/ :)
Chas, The Ideal Superlift 2 that you pictured, looks good to me. Are you familiar with it? Do you think it would work well with my cover?
I'm interested in your offer to change out the lift. Would you be able to send or sell me the Superlift 2 or anything else that we find to be recommended; then I could use the packing to repack the Covermate I and send it back to you for credit.
Electro
--- End quote ---
Yes - I can send you the Ideal Superlift 2, and you can send me the other lift for credit.
Please email me with your shipping address, and I'll try to get it on its way today.
Or call my Ventura Store and leave the address info with Jim, Josh or Stephen -
805-644-3232.
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