Original > Hot Tub Forum

DO NOT BUY FROM RHTUBS::---> CHEAP COVERS AND DISHTheresa

<< < (3/9) > >>

Sam:
That stitching is not going to just fail like that on it's own without some sort of outside force. 

Spoiledrotten:

--- Quote from: Sam on September 27, 2013, 11:47:15 am ---That stitching is not going to just fail like that on it's own without some sort of outside force.

--- End quote ---

That's not just the stitching and the pencil. That fabric is torn as in it might be too thin for the application. Just look between the holes of the stitching. It's obvious.
I'm not taking sides but I'm not going to sugar coat anything that the picture obviously represents.
When my Hot Spring Envoy was delivered, I didn’t like the cheap plastic looking steps in the package so I sent them back and got a store credit for that amount. I’m also not going to blame everything on the customer to protect the industry (but then I'm not in that industry or I just might try to put all blame on the consumer).
That person obviously thought that the cover was under warranty and was expecting a replacement, not a repair (even though the warranty might have specified). If you sell me a product that I believe to be substandard, I'm going to fight for a full replacement. That cover might also be one of those items where you get what you pay for.

Dr. Spa™ Ret.:
The undersider material is 'scrim', what most every cover uses, and we use the heaviest in the industry. Its incredably strong and highly resistant to chemical damage. Our production department feels it tore because someone was using the tie down strap to lift the cover. This is a no-no as stated in the instructions and warranty. Even though it's not a warrantable issue, we're more than happy to repair it under warranty.



if i missed something, or spelled anything wrong, my appologies. I'm out of town till tomorrow and trying to type on my phone.

Tman122:

--- Quote from: Spoiledrotten on September 27, 2013, 12:11:58 pm ---
--- Quote from: Sam on September 27, 2013, 11:47:15 am ---That stitching is not going to just fail like that on it's own without some sort of outside force.

--- End quote ---

That's not just the stitching and the pencil. That fabric is torn as in it might be too thin for the application. Just look between the holes of the stitching. It's obvious.
I'm not taking sides but I'm not going to sugar coat anything that the picture obviously represents.
When my Hot Spring Envoy was delivered, I didn’t like the cheap plastic looking steps in the package so I sent them back and got a store credit for that amount. I’m also not going to blame everything on the customer to protect the industry (but then I'm not in that industry or I just might try to put all blame on the consumer).
That person obviously thought that the cover was under warranty and was expecting a replacement, not a repair (even though the warranty might have specified). If you sell me a product that I believe to be substandard, I'm going to fight for a full replacement. That cover might also be one of those items where you get what you pay for.

--- End quote ---

Your looking at the bottom of the cover. Not the vinyl top. If you think about how that strap is positioned and flip the cover over you will see that that is likely how that cover got ripped.

Chas:
I have seen lots of covers from Robert's Hot Tubs, and I think they are well built.

I have had holes poked into covers before, by owners, delivery crew, myself, and during transportation. I have had good results with the very highest quality clear packing tape, 3" wide.
(Clear 3.5 Mil Heavy Duty Industrial Tape)
You MUST completely dry the vapor barrier, and it will stay in place. It has worked fine for me.

That stitch repair really would have been a snap if the customer had shipped the encasement back to RHT. Suppose they still can...

 8)

Navigation

[0] Message Index

[#] Next page

[*] Previous page