Original > Hot Tub Forum

Need reply from Chas and Bruce-HS

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spayogi:
This guy doesn't seem to care for HS. Can Chas or Bruce set the record straight?
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Re: How long should a HS tub last?
Author: stuart (63.227.141.---)
Date:   06-11-04 17:00

I was going to stay out of this one but Freds usual childish comments have baited me in!

I have posted many times that Hotspring has a tendency to develop microcraze cracks in the endurol that can eventually crack through. Because they have no fiberglass behind the shell this will cause leaks. Hotspring's repair for this is to FIBERGLASS the back of the cracked area! Why don't they just do that in the beginning? Oh, they also posted a notice to all of their dealers that these small hairline cracks are a “Natural part of the ageing process of that material” and won’t be warranted unless they leak! It’s like saying the paint on your new Porsche will crack but sorry it is a natural part of the ageing!

Hotspring’s circ pumps will fail before any other pump in system because of the closed loop, Marquis found this out about 8 years ago and went away from the circ pump.

Hotspring pillows will usually last less than 3 years before they need replaced, Marquis stopped this many years ago when they asked the question - What's more important, a soft bacteria collector that will eventually deteriorate or a molded head rest to lean back on?

Hotspring jets with those 4 little 1/8 in prongs typically need replaced in 4 or 5 years because they start falling out. Marquis and many other manufactures use a jet designed by one of the largest plastics vendors in the industry and don't try to manufacture their own jet to save money. BTW the paten was up on the moto massage jet a few years ago, why hasn't anyone else picked it up if it was so good?

Just about every Hotspring cabinet in the county that was exposed to sunlight in the last few years turned Mary Kay pink! Hotspring’s answer was to say in their warranty "exclusive of surface stain" isn't it sold as a "maintenance free" material?
While we're on the subject of warranty, if Hotspring outlasts Marquis then why is their warranty "non-transferable"? Shouldn't you believe in the product regardless of who owns it? Oh, and those pillows I talked about have no warranty! Neither does the filter lid, Marquis covers theirs.

I certainly don't remember Marquis having to recall 148,000 heaters for potential fire hazard like Hotspring did!

How about the tile? Hotspring dealers tell you that it is a similar material to the endurol yet they specifically state that it is only warranted for 1 year. Are they afraid it won't last longer? Marquis tried it, didn’t like it and moved on.

I don't dislike Hotspring and quite often refer people to look at both manufactures but don't make an infantile statement that Marquis will fail two decades before Hotspring.

Rboehme:
You left out this part of his post.


"David,
I apologize for attacking your research and choices, you chose a company that has a very good reputation for taking care of their customers but I really needed to set freds comment straight. With care your spa should last you many years to come and by the time it does need replaced you will be ready for all of the new cool things that will be available!"

I have worked on many Hot Spring spas. While what stuart said is true, it is also misleading. Hot Spring has the same types of problems as most other major brands. Whith the exception of the heater and the siding these problems are few and far between.

empolgation:
I think it necessary to see the post that he was refuting as well... I'd say you need the entire record before you can straighten it.

Mendocino101:
If you are going to quote someone....than you need the entire quote and also what was it in reply or rebuttal to....Stuart as well as Chas and Bruce are respected by many for there straight forward opionions.....I do know that Stuart while at one time was involved with hot springs does have much respect for them and while he may differ on the way they do certain things. He has always said they are a company that stands behind their product and one of the best for service.....also the person " Fred " he referred to was making some very unkind remarks to many who choose any other product besides Hot Springs....

Mendocino101:
The rest of the Story of what Stuart replied to.....

Author: Fred (---.dsl.pipex.com)
Date:   06-09-04 09:15

about 1 week, maybe 10 days, oops! sorry that applies to a Marquis, Hot spring is 25 years.

The original question was how long could you except a Hot Springs spa to last....

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