Brand Specific Forums > Jacuzzi Hot Tubs
My New Jacuzzi is seriously broken after 1 week of use
Spatech_tuo:
Have you gotten Jacuzzi's attention? If not give them a call, send them and e-mail, go on their facebook page and leave a message asking for help... I'm sure they'll listen but sometimes its the squeaky wheel...
antlese:
--- Quote from: Spatech_tuo on June 27, 2013, 04:39:23 pm ---Have you gotten Jacuzzi's attention? If not give them a call, send them and e-mail, go on their facebook page and leave a message asking for help... I'm sure they'll listen but sometimes its the squeaky wheel...
--- End quote ---
We have not tried to get Jacuzzi'a attention yet. I guess we will wait to see what next week brings. If it seems that the dealer is giving us the run around, then Jacuzzi Canada will be next.
Jacuzzi Jim:
So is the spa running now or just sitting? If it's just sitting that's unacceptable! They need to bring you a loaner or something till things get resolved! Least that's what I would offer, but then we have never been in that kind of situation, nor let it get that far.. Still would like to get that serial number.. I promise it won't go any farther than me. Just send me a PM and I will let you know what I find..
Spatech_tuo:
--- Quote from: antlese on June 28, 2013, 03:11:20 pm ---
--- Quote from: Spatech_tuo on June 27, 2013, 04:39:23 pm ---Have you gotten Jacuzzi's attention? If not give them a call, send them and e-mail, go on their facebook page and leave a message asking for help... I'm sure they'll listen but sometimes its the squeaky wheel...
--- End quote ---
We have not tried to get Jacuzzi'a attention yet. I guess we will wait to see what next week brings. If it seems that the dealer is giving us the run around, then Jacuzzi Canada will be next.
--- End quote ---
At this point its time to take the next step rather than wait it out. I'm not suggesting you call Jacuzzi and read them the riot act but even if you have reason to hope your dealer will come through I'd call Jacuzzi to get the issue on record. It may even help your dealer get their attantion if the end result is you needing a new spa.
Spoiledrotten:
If I were a part of Jacuzzi, I'd be trying to settle this, knowing what kind of publicity they are getting here. These forums can make or break a company if things get too far into that unacceptable range. This issue along make me very glad I went with Hot Spring rather than Jacuzzi. Pay that kind of hard earned money and then get treated like this.
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