Brand Specific Forums > Jacuzzi Hot Tubs
My New Jacuzzi is seriously broken after 1 week of use
Jacuzzi_Kirra:
Sorry for your troubles, it's almost amusing at this point with everything going wrong. What is the owner of the hot tub store telling you your options are. I'd only settle on replacing the Jacuzzi with a brand new one at this point with everything that has happened. Was this a brand new one, i.e. still wrapped in the white paper when it arrived at your house or a floor model?
Go to this website and document what has happened. I'd also send a link to this forum for them to view this feed.
http://www.jacuzzihottubs.com/contact/
Did you pay for this with a credit card? If so, talk to the store owner and ask him what he's going to do to correct this immediately and if it's not acceptable to you, go online and dispute the charges and tell the dealer to come pick up his junk. Your the consumer and you spent a large amount of money on this Jacuzzi. I'd raise the tactics and pressure the dealer to replace it or refund your money. Stories like this is why so many dealers went out of business during the economic struggles of 2008 - 2012, they deliver poor quality products and don't back them up. At least he's sent the tech over to your house a couple of times. Why hasn't the owner of the business been out to your house to take charge of the problems? I'm assuming its a small local business since you don't want to publish names and locations.
JohnnyK45:
Sounds like this hot tub was the last one being inspected at the plant on a late Friday shift, prior to a long Holiday weekend break. Not sure I could remain as patient as you've been; what a frickin' nightmare. Fingers crossed they finally get it fixed correctly.
J
Tman122:
So 4 days after your initial problem and it still sounds like your having problems. I still don't think that's to bad. I do however think your dealer needs to focus his service guys a little bit more, or get one more of them, so they can spend their time doing a service call right the first time instead of multiple trips. No only would the service call cost less for the dealer but the customers would be happier.
Jacuzzi Jim:
--- Quote from: Jacuzzi_Kirra on June 21, 2013, 11:09:59 pm ---Sorry for your troubles, it's almost amusing at this point with everything going wrong. What is the owner of the hot tub store telling you your options are. I'd only settle on replacing the Jacuzzi with a brand new one at this point with everything that has happened. Was this a brand new one, i.e. still wrapped in the white paper when it arrived at your house or a floor model?
Go to this website and document what has happened. I'd also send a link to this forum for them to view this feed.
http://www.jacuzzihottubs.com/contact/
Did you pay for this with a credit card? If so, talk to the store owner and ask him what he's going to do to correct this immediately and if it's not acceptable to you, go online and dispute the charges and tell the dealer to come pick up his junk. Your the consumer and you spent a large amount of money on this Jacuzzi. I'd raise the tactics and pressure the dealer to replace it or refund your money. Stories like this is why so many dealers went out of business during the economic struggles of 2008 - 2012, they deliver poor quality products and don't back them up. At least he's sent the tech over to your house a couple of times. Why hasn't the owner of the business been out to your house to take charge of the problems? I'm assuming its a small local business since you don't want to publish names and locations.
--- End quote ---
It's not a psc of junk or poor quality, remember the same people built yours. I will say it's having some strange issues, but not even close to being replaced yet, but then I don't know who their dealer is, but in most cases replacement is a last resort of failure to fix the issue after several trips. Just an FYI.
antlese:
Hey everyone,
Just another update for you guys who may be interested. We are still talking with the dealer who has agreed that the tub has a lot of problems. Lol.
They say that they are talking with Jacuzzi to see what can be done. So far the dealer has been quick to respond to our phone calls and emails, which we are somewhat comforted by. Hope to hear back from them again today.
The tub is now drained and waiting for something to happen to it....hopefully a trip back to Jacuzzi.
Antlese.
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