Brand Specific Forums > Jacuzzi Hot Tubs
My New Jacuzzi is seriously broken after 1 week of use
antlese:
--- Quote from: Jacuzzi Jim on June 20, 2013, 10:24:45 pm --- Um yeah I would be pissed at this point! The diverter shouldn't come flying off if you thread it back on, unless it's cracked or something which is possible but the tech should have caught it. The jet you have to line up the right tabs then push and turn it clock wise but you shouldn't have to worry about it at this point. It is very unusual with what you are going through, not sure what's up with that spa. In the back of the spa on the ABS base is a serial number on a silver sticker. If you get it for me I can look it up and see if I see anything special on it, doubtful but you never know.. Number should start with a 100488874 something like that..
--- End quote ---
Yes, I was lining up the 2 tabs and pushing in as hard as I could...just not going on.
I will get the serial number for you Jim. Would be interesting to see what you find out about it.
antlese:
I have a theory about what is causing some of the problems in this tub. I should repeat that I am new to hot tubs and am just taking a guess here.
When the tub originally sprung leaks at the circulation pump, and partially drained itself, the remaining water became incredibly hot. Too hot to touch with a bare hand. I really wish that I had thought about getting my digital BBQ thermometer and taken the water temp. Anyhow the water was HOT. The technician said that the water temp sensor was above the level of the water once the leaking started, and the water then continued to heat up. I don't know where this sensor is located.
This very hot water may have been in the tub like this for 30 to 40 hours since we had last used the tub.
There is a lot of plastic in this tub..plastic threads on the jets, plastic threads on the diverter valve etc. I understand that when plastic is heated up, it contracts.
My theory is that this super hot water caused a lot of this plastic to contract, and deform slightly. Thus the jets are poping off and the diverter valve is flying off. I'm sure there are other plastic components and fittings inside the tub that are messed up as well. I can say that I screwed on that diverter valve very tight and within seconds of turning on the pump it was air bourne.
Anyway, we have contacted a manager at the dealer that sold us the Jacuzzi. Hopefully he has heard enough to think about replacing this for us.
Antlese.
vangoghsear:
Some states have lemon laws that protect consumers of large products.
I'd give the dealer the chance to do right, but you maybe should check and see what your state's position is on the lemon law. A well placed comment on your part might get you a replacement if they can't get his hot tub working right without constant toying around with it.
--- Quote ---State and federal "Lemon Laws" provide compensation to consumers of defective vehicles including motorcycles, RV's, boats, computers and other consumer appliances and products. To qualify under a Lemon Law, you must generally have a product with multiple repair attempts or too many days out of service under the manufacturer's factory warranty. Lemon Law compensation can include a refund, replacement or cash compensation, plus payment of your attorney's fees and court costs.
--- End quote ---
From here:
http://www.attorneysforconsumers.com/
Jacuzzi Jim:
I should have added that, you still have to give them a good honest chance to fix it and get it back on track. Most companies are not just going to swap it out that quick regardless of the problems..
antlese:
--- Quote from: Jacuzzi Jim on June 21, 2013, 01:08:49 pm --- I should have added that, you still have to give them a good honest chance to fix it and get it back on track. Most companies are not just going to swap it out that quick regardless of the problems..
--- End quote ---
Agreed. :)
I do want to give them the chance to make this right, and make us glad that we bought their product. This is the reason why I have not mentioned where I live, or who the dealer is. I don't want to shed too much negative light on them until they have the opportunity to take care of things from their end.
I did feel that mentioning that it was a Jacuzzi was important in terms of receiving some help from others who may have had a similar issue.
Antlese.
Navigation
[0] Message Index
[#] Next page
[*] Previous page
Go to full version