General > Beating a dead horse
VORTEX Spas from Canada
Ryan VSO:
Hi Tom ,
you might want to run 4 cycle of 4 hours of filtration instead of 1 cycle of 16 hours , that way you get your boost pump to purge for 1 min 4 times a day , also when you are using both boost pump you should be able to have the heater to heat but sometimes it shut down by itself as soon as you start the second pump ... if it does that give us a call and we will go in the config menu to make sure your heater work when all pumps are running.
louise:
--- Quote from: montanabeefy1 on August 13, 2013, 02:32:53 pm ---Hey there. I have been the unfortunate one to actually order one of the spas from Votex Spa Canada. I live in Montana USA. I ordered the spa in February of this year. When I ordered it I asked him (Brian) if he could hold it until the spring thaw here so I could redo my deck. He said no problem. Just call when I want it shipped out. So that is what I did. In May I contacted him and told him to go ahead and ship it. It's been a nightmare ever since as far as service and shipping. First he gave me a two week deliver date. That never happened. I called him after 4 weeks and he told me it was on the way. Never happened. This went on for MONTHS. . . . Again, I've sent requests but no reply. Its the no reply that is killing me. Like I'm BOTHERING him or something. These things aren't cheap and I did expect a certain level of service.
Hello Tom. I have been reading some of your more recent posts, and it seems that you are happier now with your spa. Did you get better customer service from them eventually, or did you get help elsewhere. I am considering a swim spa, and I am hoping that you have better news about service. Please reply to this post Thanks, Louise
--- End quote ---
Ryan VSO:
Hi Louise ,
Let me know where you are located and I will be able to provide you a list of swim spa custumers that we have in your area .
best regards,
Vortex Spas
Spoiledrotten:
Louise and Montanabeef,
I'm not going to try to beat anyone up, but just for my thinking... is the little savings that you experienced truly worth all of the junk/frustrations you had to go through to get your tub? Do you not put any value on your time or your emotions? I like getting a bargain, but life is just too short to put up with a year's worth of crap from one company. You wouldn't agree with that? I paid a little more, but I paid for my HS one Saturday, and it was delivered and running by the following Thursday. It would have been delivered the Monday, but no one was going to be home to make sure we were satisfied before the techs left my house. Maybe I don't have enough patience to put up with the stuff you both have gone through, and with Louise, still going through. Good luck, Louise. I hope you get what you paid for very soon.
Ryan VSO:
--- Quote from: Spoiledrotten on December 13, 2013, 08:12:56 am ---Louise and Montanabeef,
I'm not going to try to beat anyone up, but just for my thinking... is the little savings that you experienced truly worth all of the junk/frustrations you had to go through to get your tub? Do you not put any value on your time or your emotions? I like getting a bargain, but life is just too short to put up with a year's worth of crap from one company. You wouldn't agree with that? I paid a little more, but I paid for my HS one Saturday, and it was delivered and running by the following Thursday. It would have been delivered the Monday, but no one was going to be home to make sure we were satisfied before the techs left my house. Maybe I don't have enough patience to put up with the stuff you both have gone through, and with Louise, still going through. Good luck, Louise. I hope you get what you paid for very soon.
--- End quote ---
Everything works with money , you probably ending up paying 40-45 % margin to you local dealer while online company margin is around 10-15% , we went from 10 call a day to 150 calls a day , i dont know about you guys but paying 9,000 $ or more for a regular tub is a rip off to me , I would personally pay 6000 $ for the same or better tub.
Swim spa are even worst , if you look at any local competitor , we are 8000 $ cheaper and its all about Margin % .
Its a choice people can make and you cant judge people that doesnt think the same way you do .
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