General > Beating a dead horse
VORTEX Spas from Canada
Tman122:
People on their honeymoon with a new tub always, as they should, think it's the best purchase in the universe. It's called justifying your purchase and you choice. 2-5-8 years down the road will be the real test. And the claims of energy consumption superiority are sales rhetoric. With not one single real life metered data comparison. Fluffffffffff
Tman122:
--- Quote from: montanabeefy1 on September 03, 2013, 03:06:42 am ---This thing blows it away. Period. End of story.
I can not speak for 2-5-8 years down the road. I haven't had it that long. As you said I'm in my "honeymoon" period (as if I've never been in a spa before.. WTF?) That is what blogs like this are for. So we can share those experiences and I will let you know how it goes. Until then, just chill out on the negativity and the know it all crap. If it dies this winter then have a good chuckle but a little empathy for someone trying new things instead of the same ole same ole. If it lasts 10 years I will let you know and I will have the chuckle.
That's how companies become top 5 companies. They all started from somewhere.
continued...
--- End quote ---
This thing blows it away in my opinion.....you keep forgetting to say that. One opinion is important to.....you. 2-5-8 years down the road you will be long gone from this forum. It better last ten years because I have seen HS that are 25 years old. I've been servicing these things for almost 30 years. If you knew how many Vortex like company's I have seen come and go.
I glad you are happy with it. Some claims were made here that shouldn't of been made.
Spoiledrotten:
--- Quote from: montanabeefy1 on August 13, 2013, 02:32:53 pm ---Hey there. I have been the unfortunate one to actually order one of the spas from Votex Spa Canada. I live in Montana USA. I ordered the spa in February of this year. When I ordered it I asked him (Brian) if he could hold it until the spring thaw here so I could redo my deck. He said no problem. Just call when I want it shipped out. So that is what I did. In May I contacted him and told him to go ahead and ship it. It's been a nightmare ever since as far as service and shipping. First he gave me a two week deliver date. That never happened. I called him after 4 weeks and he told me it was on the way. Never happened. This went on for MONTHS. I'm talking at least 50 emails and countless unanswered phone calls later. Finally, in August the tub arrived. Immediately I noticed as it was unloading the bottom casing of it was all cracked and had holes from where the fork lifts had moved it around. (I thought they came delivered on a trolly on end). Not so. So I refused it. The top also looked like it had been through a war and there are a few tears in it. So I called. He promised to send a new top and offered to have the bottom fixed and pay for it along with a $500 discount for the trouble. I agreed. So the tub came back. Problem was I could not find anyone willing to repair the bottom.
{SNIP}
There isn't even a manual so I'm hoping the electrician can figure out how to connect the power source.
Hope this helps. It is beautiful... but the process has been nothing short of an American Horror Story.
Tom
--- End quote ---
Tom, Don't take this personally. I'm just repeating what you posted. You might be a super great guy, but it doesn't matter what you think of the tub right now.... The words you used to express your total dissatisfaction for this company and its customer service tell it all for me. You couldn't say enough good about it now after your first description of them and their actions or should I say… lack of actions toward a customer.
I don't want to have to go through that for something that costs so much. I paid my 10K from a local dealer and got a good product with prompt delivery (4 days, and they asked me which day and time of that day was best for me) and some good people to see when I walk into their showroom, and be treated like an appreciated customer. You can't say that!
Your latest post carries no weight with me, anyway. You ranted too much negativity against them. No one in their right mind would read what you’ve posted and go with that company. There are some great products represented on this forum; Hot Spring, Jacuzzi, Caldera, etc., but Vortex doesn’t seem to be one of them that is backed by a reputable group of people.
Like your opinion of your new spa is totally your opinion, my opinion of this situation is totally mine and does not necessarily reflect that of the forum and it’s sponsors. 8)
Spoiledrotten:
Tom, I'm really glad you like yours, too. I wish you many years of trouble free soaking in your spa with your loved one. I still hate that you had to endure so much pain just to get it delivered. That's just not right to subject customers to that kind of abuse (waiting for something is abuse to me :-) . Good that it turned out well in your world. Take care.
Ryan VSO:
Unfortunately , alot of people posting in this forum are local dealer owner or sale rep . We do have around a thousand spa on the ground in Canada but we do have nearly 100,000 hot tubs on the ground worldwide and in some area where Vortex is a well known brand ... hotspring or jacuzzi doesnt sell much . In a world where any penny counts , Vortex Spas Give you more and the only reason that we dont sell those spas the same price as a hotspring is because we are not hand tied with a protected dealer network that force the dealer to sell at a specific price. Like is said before we just launched in the Usa and we struggle alot with the shipping network and we are now working hard on this to make sure it doesnt happen again . Some people will always need to be served by a store and will pay the extra money but the new generation prefeer to save money and go online thats a choice and we have to respect that .
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