Brand Specific Forums > Jacuzzi Hot Tubs
Jacuzzi J470 Thoughts and Experiences
vangoghsear:
--- Quote from: d00nut on July 13, 2012, 05:42:46 pm ---
--- Quote from: TwinCitiesHotSpring on July 13, 2012, 03:08:59 pm ---nice review and good choice...nothing wrong with taking a good deal on the Jacuzzi, they also have a little stronger warranty than the bullfrog: 5yr component warranty vs. 3yr on bullfrog and a 7yr. shell surface warranty vs. 6yr on the bullfrog, something you hopefully won't need to take advantage of but its a nice little piece of mind at least
--- End quote ---
Bullfrog Boy disagrees with you. The warranty is better on Bullfrog for unknown reasons.
--- End quote ---
Again, I find myself just setting the Bullfrog record straight. Bullfrog has a very good warranty. The above stated portions are correct that Jacuzzi's warranty is better.
However:
Jacuzzi warrants the shell structure for 10 years, Bullfrog warrants theirs for lifetime of original owner.
Bullfrog's warranty on equipment and controls, although only three years is what they call "Blamefree" (a trademarked term) which includes almost anything except intentional damage.
Jetpack plumbing which includes much of the piping in the larger Bullfrog tubs (mine only has one jetpack so a lot of mine is in the walls of the tub) has a lifetime warranty against leaks. Jacuzzi covers their plumbing components for 5 years.
Again, Jacuzzi has a very good warranty, but so does Bullfrog.
TwinCitiesHotSpring:
--- Quote from: vangoghsear on August 01, 2012, 09:00:34 pm ---
--- Quote from: d00nut on July 13, 2012, 05:42:46 pm ---
--- Quote from: TwinCitiesHotSpring on July 13, 2012, 03:08:59 pm ---nice review and good choice...nothing wrong with taking a good deal on the Jacuzzi, they also have a little stronger warranty than the bullfrog: 5yr component warranty vs. 3yr on bullfrog and a 7yr. shell surface warranty vs. 6yr on the bullfrog, something you hopefully won't need to take advantage of but its a nice little piece of mind at least
--- End quote ---
Bullfrog Boy disagrees with you. The warranty is better on Bullfrog for unknown reasons.
--- End quote ---
Again, I find myself just setting the Bullfrog record straight. Bullfrog has a very good warranty. The above stated portions are correct that Jacuzzi's warranty is better.
However:
Jacuzzi warrants the shell structure for 10 years, Bullfrog warrants theirs for lifetime of original owner.
Bullfrog's warranty on equipment and controls, although only three years is what they call "Blamefree" (a trademarked term) which includes almost anything except intentional damage.
Jetpack plumbing which includes much of the piping in the larger Bullfrog tubs (mine only has one jetpack so a lot of mine is in the walls of the tub) has a lifetime warranty against leaks. Jacuzzi covers their plumbing components for 5 years.
Again, Jacuzzi has a very good warranty, but so does Bullfrog.
--- End quote ---
they have been around long enough to have full confidence in their warranty, but I think to warrant some of the prices of their top models they need to step up with the big boys and move that component warranty up to 5 years, everyone in the industry knows that is the most important part of the warranty esp. nowadays with the expensive components going into these massive higher end spas. I know as a manufacturer they save many thousands of dollars but I would imagine they also lose sales esp. to the analytical folks where details like warranty are huge because any competitor is going to hammer that esp. in anything in the 8k+ range...these are just my thoughts, please correct me if I'm way off base
Chas:
--- Quote from: d00nut on July 13, 2012, 05:42:46 pm ---Again, I find myself just setting the Bullfrog record straight. Bullfrog has a very good warranty. The above stated portions are correct that Jacuzzi's warranty is better.
However:
Jacuzzi warrants the shell structure for 10 years, Bullfrog warrants theirs for lifetime of original owner.
Bullfrog's warranty on equipment and controls, although only three years is what they call "Blamefree" (a trademarked term) which includes almost anything except intentional damage.
Jetpack plumbing which includes much of the piping in the larger Bullfrog tubs (mine only has one jetpack so a lot of mine is in the walls of the tub) has a lifetime warranty against leaks. Jacuzzi covers their plumbing components for 5 years.
Again, Jacuzzi has a very good warranty, but so does Bullfrog.
--- End quote ---
I find myself selling against "lifetime" warranties from time to time. And they sound real good. But there isn't a single lifetime warranty in the spa industry. None. They ALL require something on the part of the owner, after a specified length of time. If you are going to call a warranty 'lifetime,' I feel it should cover the product with in-home repair or complete replacement for life. Here's what I mean - read this section from the Bullfrog warranty (and it's not just BF, several other makers do the same):
Lifetime JetPak™ Plumbing Warranty
Bullfrog warrants the Bullfrog Series I & Series II Spa JetPak™ Plumbing System not to leak for the life of the original retail purchaser of the spa. This warranty specifically covers leaks from all JetPak jet fittings and all JetPak plumbing. After three years from the spa purchase date, any defective JetPak components must be sent to Bullfrog for repair or replacement.
Lifetime Shell Structure and EnduraFrame™ Warranty
Bullfrog warrants the Bullfrog Series I & Series II Spa shell not to leak and the EnduraFrame (injection- molded cabinet frame) against degradation for the life of the original retail purchaser of the spa. After six years from the original spa purchase date, the defective spa must be sent to Bullfrog for repair.
I'm well aware that some makers are offering these types of warranty, and that the cost of shipping a spa across the country and back, and then having it removed and replaced into your yard may well be only a quarter the cost of a new spa, even less in some cases. So call it something like - "six years Plus," or whatever. It just ISN"T what most people expect when they hear "Lifetime warranty."
I like that BF will fix your jet packs if you send them back. The repair will most likely cost them far less than you will pay for shipping, but you'll have it done by the same folks who made it in the first place.
8)
Jacuzzi Jim:
I agree with Chas, I like a good warranty on components! With any good mnfg like Jacuzzi,HS,Marquis and yes even Bullfrog and a few others, the structure and shell very rairly ever fail. I have seen 2 Jacuzzi's and 1 Artesian where the shell developed a very small crack. With FreeFlow I saw several, but the owners were always "well" really really large and they cracked in stress spots where the step in was. Component wise any spa can have a problem, I don't care what brand or how much someone paid for it, chit happens. I would never worry about shell or structure warranty's unless it's some POS from China. Now a person that doesn't know the difference it would sound pretty good, but to sell against a spa with a 3 year component warranty vs a 5, a 5 year will win out every time.
vangoghsear:
Good discussion gentlemen. All good points.
When I see Lifetime warranty, I don't necessarily see the need to use it over that course of time. I see the idea that they do not expect to have to fix it over that course of time. For example, I design/engineer mechanical and plumbing systems for a living. One of the products I like to use on commercial properties has a Lifetime residential warranty; but only a 10 year warranty on the exact same product used commercially. I believe they will have a good functioning piece of equipment at least through the 10 year period, probably much longer.
I have to admit, I would not like to have to send a spa on a cross country trip for a repair, but I also believe they do not want to see one arrive at their doorstep either.
I also agree they should and probably could step up their component warranty to 5 years, they use quality parts such as Balboa controls, Wellspring heaters, pumps and Ozonators, so it probably wouldn't hit them too bad to do so. They aren't built with junk, but equipment does sometimes fail prematurely.
Navigation
[0] Message Index
[#] Next page
[*] Previous page
Go to full version