Original > Hot Tub Forum
Adventure Spas
doodoo:
Stephanie.
Have you though about the media? If you have a media personality (especially TV) that goes after companies that don't owe up to their end of a contract it could help you.
A firend of mine also had a challenge a little while ago (in Halifax, Nova Scotia) and he called the company and told them that if they did not do produce he would take out a full page ad in the newspaper trashing their company. 5 days later, problem solved. This might be a little more riskier liability wise, but hey who knows right.
Gary:
Another good reason to buy local. Adventure is not even factory direct, they are rebranded Clear Water spas from Washington state. They are just a dealer in Jersey slapping their name on them and trying to take atvantage of the internet.
Good Luck!
Gary
wmccall:
You've already been given some good advice, please do come back and let us know how it goes. Lots of poeple come here and search the archives.
wmccall:
--- Quote ---Unfortunately, what most consumers don't realize is that the BBB works for businesses not consumers. .
--- End quote ---
I believe you are correct for the most part, and your advice about using the state Attorney General, is an excellent one, its not a waste of time going to the BBB. Whenever I do call them about a company, they give a stat about the number of complaints they resolve. That information has stopped me from making some purchases in the past.
Gary:
Here is an e-mail address for Hank at Adventure, try him and see where you get. Seems like a decent guy.
hank@AdventureSpas.com
Gary
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