General > Beating a dead horse
Re: ***** Spas
Tman122:
--- Quote ---Do all dealers back up the product they sell if they go out of business and do they notify the manufactuer that they have a customer sitting at home waiting for a repairman to be sent by that mfg to come.
--- End quote ---
I'm sure he is now telling you Bodyaches that all the other spas are junk and everyone is out to get him becauses of his crusade to make the industry better....right?
wmccall:
--- Quote ---Do all dealers back up the product they sell if they go out of business and do they notify the manufactuer that they have a customer sitting at home waiting for a repairman to be sent by that mfg to come.
--- End quote ---
I'm not sure I understand the question. Did you mean, Does a Manufacturer back up the product they sell if the dealer goes out of business?
shabba34:
--- Quote ---
I'm not sure I understand the question. Did you mean, Does a Manufacturer back up the product they sell if the dealer goes out of business?
--- End quote ---
Maybe he means after JA puts all the major players out of business, how are those customers supposed to get service. ;D
Chris_H:
--- Quote ---
This thread will be moved to the new Drewski and Chris inspired - BEATING A DEAD HORSE SECTION in 24 hours.
--- End quote ---
Happy to see I inspired you.
Spatech_tuo:
--- Quote ---Do all dealers back up the product they sell if they go out of business and do they notify the manufactuer that they have a customer sitting at home waiting for a repairman to be sent by that mfg to come.
--- End quote ---
I'll take a stab at both parts of your question:
1) There are laws on the books nowadays for manufactures to set aside $$ to cover warranty costs over the lives of the spa warranties out there. Our gov't has seen fit to try to see to it that people don't get left holding the bag. Certainly the major manufacturers abide by these accounting rules but its not the Hot Springs and Sundance’s out there that you have to worry about loading up the Mayflower van at 2am to clear out of town. It’s the fly by night operations and this guy will fly with the best of them.
2) As far as the dealer notifying the manufacturer that a customer has asked for service; of course they do not. However, do you know what avenue the customer can take does that owns a spa from a manufacturer that cares about customer service? They can call the manufacturer and complain that they are not getting serviced. I doubt this happens often to the Hot Springs, D1s and Sundances out there but when it does the manufacturer gets involved to determine what the issue is and to make sure the customer gets the proper care. JA has been known to leave customers high and dry who are in need of service. What alternative do they have? Maybe they can call Sandy and complain but the most they'll get is a "sorry, little old me doesn't get involved in Jimmy's business and besides, he's saving up to take me to Vegas to see Wayne Newton so things are tight around here when it comes to honoring warranties".
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