General > Beating a dead horse
Am I unreasonable?- Newest Update- must read!
Anoroc:
--- Quote ---I was just teasing about the Marquis....just trying to lighten the mood.... ;D
--- End quote ---
I know you were and I appreciate it. ;D ;D
Anoroc:
--- Quote ---If a dealer sells a spa with multiple problems (a rarity but occassional reality from HS) why should he have to eat it?
We sell these products, we do not manufacture them. Anoroc should be requesting satisfaction from Hot Spring in MHO.
However, Hot Spring wants the dealer to be the middleman in the process.
My advice is document everything and e-mail customer service at Hot Spring. Keep communication channels open with the dealer. Tell them you want to work with them to find a solution. Maybe keep the tub and get an extended warranty.
How big is your dealer? Do they stock parts? Your stories about how long it takes to resolve issues would concern me.
--- End quote ---
I agree, the dealer should be the middle man. I don't think my dealer stocks too many parts. I was surprised that they did not have diverter valves in stock. They said they hardly ever need to replace them. When I asked for a venturi injector they had to order it as well. And they did not have control panels in stock either.
As for their size? The are the only hotspring dealer in my town. I do believe most of their business is from the pool side of the business (commerical and residential).
shabba34:
--- Quote ---
I agree, the dealer should be the middle man. I don't think my dealer stocks too many parts. I was surprised that they did not have diverter valves in stock. They said they hardly ever need to replace them. When I asked for a venturi injector they had to order it as well. And they did not have control panels in stock either.
As for their size? The are the only hotspring dealer in my town. I do believe most of their business is from the pool side of the business (commerical and residential).
--- End quote ---
Where do you live Anoroc?
East_TX_Spa:
....and post pictures.
Terminator
stuart:
Problems happen...how they get taken care of is a different story. I would probably handle the situation like rocket said he would but again we as dealers are at the mercy of the factory making the decision so the answer doesn't always come in the time frame you would like.
My personal opinion of spa issues is this...
If you have some problems with your car your going to be frustrated but you expect some failure through the experience of cars being around that long.
If your TV breaks you immediately start thinking of upgrading to the newest and best...you also don't expect the technology to be good for more than a few years on most electronics so after a couple of years you might be disappointed but not raging mad.
Spas are a whole other thing, many people look at it as a big toy. Something everyone wants but they think it really isn't a necessity so it hurts a bit more to empty the savings for.
I've said before...a car is a necessity, furniture you can justify paying more for style and quality in your house, we got over TV's and stereos being just toys years ago and now make them necessary so we feel good about that money but many people feel guilty for buying a spa because they think of it as “just a luxury” so the minuet something goes wrong we say “I knew I shouldn’t have spent my savings on this thing” and our patients for mechanical or electrical failure goes out the door.
I’m not saying that’s what has happened here in fact, I believe that there needs to be something done at a factory level to make you feel better and the dealer needs to make it a priority to make it happen.
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